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66 Service Technical Service Manager Jobs Hiring Near You

Amcor

Technical Service Representative

Oshkosh, WI

$135K/yr

Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which ... Life insurance, AD&D, short-term & long-term disability, and voluntary benefits * Paid Parental ...

Hydrite

Technical Service Specialist (Water)

Minneapolis, MN · On-site

$27.25 - $36.50/hr

Medical, Dental, and Vision - Eligible first day of the month following hire date. JOIN A TOP ... Effectively manage time and territory to maximize customer support and business development ...

FANUC America

Technical Service Dispatch

Houston, TX

$17 - $22.75/hr

Through effective influence and cross-functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company-wide goals and ...

HOLT CAT

Technical Service Supervisor 2

Irving, TX

$70K - $113K/yr

Description This position is responsible for managing and dispatching field technicians related to any of the specialized jobs normally managed within Technical Service (Machine or Power Systems ...

RJ Young

Technical Service Representative

Jackson, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

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Technical Service Representative

Watsco, Inc.

San Diego, CA • On-site

$107K/yr

Full-time

Posted 18 days ago

Watsco rating

7.8

Company rating: 7.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 415 rated retail wholesalers

Job description

The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
Duties and Responsibilities
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred
Pay Range: $91-107K/Annual
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EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

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About Watsco

Sourced by ZipRecruiter

Watsco is a leading distributor of heating, ventilation, and air conditioning (HVAC) equipment and related products in the United States. With a rich history dating back over six decades, Watsco has built a strong reputation as a reliable and trusted supplier within the HVAC industry. As a company, Watsco is committed to providing high-quality products and exceptional customer service. Watsco offers a comprehensive range of HVAC equipment and components, including air conditioners, furnaces, compressors, thermostats, and ventilation systems. Through strategic partnerships with renowned manufacturers, Watsco ensures access to a diverse and top-tier product portfolio, catering to both residential and commercial markets.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Coral Gables, FL, US

Year founded

1956

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