Help Desk Call Center Representative
$18 - $23/hr
Prior experience as a customer service representative including help desk and ticketing support. * Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
41 Senture Customer Experience Manager Jobs Hiring Near You
Help Desk Call Center Representative
$18 - $23/hr
Prior experience as a customer service representative including help desk and ticketing support. * Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
Senture Jobs Information
Do workers at Senture get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
90% of people say they get paid breaks.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Senture pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
At Senture, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Senture affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and March 2026.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and March 2026.
Do people get paid time off at Senture?
Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and April 2026.
86% of people say they get paid time off.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
- 61% of people with changing schedules find out their shifts one week or less ahead of time.
- 22% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 17% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Senture worry about hours?
Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Senture workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Senture workers to change shifts?
Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Senture?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
50% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Senture managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Senture spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Senture?
Some people find it hard to take sick days.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2026.
Is working at Senture good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Senture feel treated with respect by their managers?
Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
72% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Senture get to take their breaks without interruption?
Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
80% of people report that they get to take their breaks without interruption.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at Senture?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
70% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Senture enjoy their jobs?
Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.
36% of people report they don’t enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Senture recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get enough training when they start at Senture?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at Senture?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think Senture’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and March 2026.
Do workers feel well informed about how Senture is doing?
Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Experience Manager jobs?
What are the most popular jobs at Senture?
What are the most popular categories at Senture?
Senture rating
6.1
Based on 41 frontline employees who took The Breakroom Quiz
34th of 71 rated call and contact centers
Job description
Overview
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.
This position is fully remote (work from home).
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
Qualifications
- High School Diploma or GED.
- Ability to successfully pass a federal background investigation and drug screen.
- Prior experience as a customer service representative including help desk and ticketing support.
- Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
- Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
- Bilingual a plus
Must successfully pass preemployment criteria testing and when applicable, an internet speed test
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities
- Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
- Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
- Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
- Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
- Provide general policy information as supplied by business owners and Tier 2 systems.
- Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
- Perform other duties and tasks as assigned.
About Senture
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
London, KY, US
Year founded
2003