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Senture

34 Senture Customer Experience Manager Jobs Hiring Near You

Senture

Customer Service Agent - Clearance Required

London, KY · On-site

$13 - $17.50/hr

Overview Senture delivers high-quality inbound and outbound customer care support for a wide range ... Prior call center or customer service experience highly desired * Effective verbal and written ...

Senture

Customer Service Agent - Clearance Required

$15.75 - $21.25/hr

Customer Service Agent Senture delivers high-quality inbound and outbound customer care support for ... Prior call center or customer service experience highly desired * Effective verbal and written ...

Senture

Customer Service Agent - Clearance Required

London, KY · On-site

$13 - $17.50/hr

Overview Senture delivers high-quality inbound and outbound customer care support for a wide range ... Prior call center or customer service experience highly desired * Effective verbal and written ...

Senture

Federal Financial Customer Service Rep

$16.61/hr

Customer Service Representative Senture provides high-quality inbound and outbound customer care ... Prior call center or customer service experience (preferred) * Strong communication and ...

Senture

Customer Service Agent - Clearance Required

$15.75 - $21.25/hr

Customer Service Agent Senture delivers high-quality inbound and outbound customer care support for ... Prior call center or customer service experience highly desired * Effective verbal and written ...

Senture

Federal Financial Customer Service Rep

$16.61/hr

Customer Service Representative Senture provides high-quality inbound and outbound customer care ... Prior call center or customer service experience (preferred) * Strong communication and ...

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Senture Jobs Information

Do workers at Senture get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Senture pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
93% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

At Senture, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Senture affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between August 2025 and March 2026.

Do people get paid time off at Senture?

Most people get paid time off work.
87% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 61% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 17% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Senture worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Senture workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Senture workers to change shifts?

Most people find it hard to change shifts.
75% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Senture?

Some people find it hard to get time off.
51% of people report it’s hard to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Senture managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
84% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Senture spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
32% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Senture?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Senture good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
46% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Senture feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Senture get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Senture?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Senture enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Senture recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Senture?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Senture?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Senture’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Senture is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Customer Experience Manager jobs?

What are the most popular jobs at Senture?

What are the most popular categories at Senture?

Infographic showing various Customer Experience Manager job openings at Senture in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Federal Financial Customer Service Rep

Senture

Dallas, TX • On-site

$16.61/hr

Other

This job post has expired today. Applications are no longer accepted.

Senture rating

5.7

Company rating: 5.7 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

42nd of 72 rated call and contact centers

Job description

Overview
About Senture
Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment.
Pay & Benefits
$16.61/hour base pay
$5.55/hour Health & Welfare stipend
We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.
This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps.
Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.
At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.
We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.
Qualifications
  • High School Diploma or GED (verification required)
  • U.S. Citizenship or minimum of 3 years permanent residency
  • Prior call center or customer service experience (preferred)
  • Strong communication and multitasking skills
  • Basic computer proficiency (multiple systems/tabs)
  • Ability to sit for extended periods
  • Ability to pass pre-employment testing, drug screen, and background investigation
Work-From-Home Requirements
  • Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
  • Minimum speeds: 50 Mbps download / 15 Mbps upload
  • Hotspots, satellite, or wireless internet are not permitted
Critical Requirement: Background Investigation Process:
Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process, which is significantly more detailed and demanding than a standard background check.
What to Expect Throughout the Process
  • A comprehensive investigation covering up to 10 years of:
    • Employment history
    • Residential history
    • Education history
  • Submission of complete and highly accurate resume
  • Up to 10 non-family personal references, including full contact details
  • Extensive documentation requirements, including:
    • Birth certificate or passport
    • Two valid forms of ID
    • Detailed job history with exact dates
Important Considerations
  • Accuracy is critical - incomplete or inconsistent information may disqualify your application
  • The process is time-intensive (typically 6-8+ weeks) and may involve follow-ups or additional verification
  • Candidates must be prepared to actively participate and respond promptly throughout the process
  • Candidates cannot start employment until fully cleared by the client
Travel Requirement
  • In-person attendance is required for fingerprinting and security processing at the client location
  • Travel will be to:
    • Dallas, TX or
    • Atlanta, GA
Final Consideration
This role supports a highly regulated program, and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the documentation, accuracy, and time commitment requirements.
Responsibilities
  • Provide professional, high-quality customer service on inbound and outbound calls
  • Accurately document and update customer information in internal systems
  • Verify and correct customer data as needed
  • Actively listen and provide clear, helpful solutions
  • Conduct outbound calls for surveys or client-specific outreach
  • Meet schedule adherence and performance expectations
  • Use performance data to continuously improve service delivery

Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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