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Service Coordinator – Community Wellness Service Line

Start your career, shift your path, or grow your impact with SAM. At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served and colleagues come first.

About the Service Coordinator Role

As a Service Coordinator within our Long-term Support Services team, you'll play a vital role in supporting participants who are Medicaid eligible under Community Health Choices waiver through providing ongoing service coordination services to eligible participants including ongoing monitoring to assure individual health, safety, and wellness; linkage to community and available resources; communicating information to participants; and developing and maintaining service plans outlining participant strengths, needs, and services. This position is ideal for someone who is compassionate, detail-oriented, and thrives in community-based environments where collaboration and relationships matter.

Starting Rate: $22.48/hour, per the current union agreement

Service Coordinator Core Responsibilities

• Engage in ongoing assessment of participants include completing comprehensive assessments.
• Ensure that participants are referred to needed and/or approved services.
• Develop and maintain plans that outline participant strengths as needs.
• Provide ongoing monitoring activities to ensure adherence to plans, and satisfaction with services, and determine the ongoing safety and well-being of participants served.
• Communicate priorities and information to participants and their identified team members.
• Service coordinators monitor and ensure that assigned participants maintain Medicaid eligibility.
• Service coordinators are responsible for developing positive working relationships with participants and identified team members to ensure that needed ongoing support is provided.

What You Bring

• Have at least three (3) or more years of experience in a social service or a healthcare-related setting
• Have a bachelor's degree in Social Work, Psychology, or other related fields with practicum experience
• Register Nurse (RN)
• Ability to work independently and manage a dynamic caseload
• Strong interpersonal, organizational, and communication skills
• A valid driver's license and reliable transportation

Who Thrives in This Role

We've found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable
• Team players with a deep sense of accountability

…tend to thrive in this role. Whether you're just starting out or building on prior experience, we have a place for you.

Employee Benefits This position is represented by a union and follows the terms of the collective bargaining agreement, which includes: Generous paid time off and sick leave Employer matching 401k – up to 5% Recognition and wellness initiatives and rewards Scheduled annual increases and longevity bonuses Healthcare and insurance options with employee contributions In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.

Location & Schedule This position is based in Lehigh and Berks Counties, PA. Work is primarily community-based with some remote flexibility. Office hours are Monday through Friday, 8:30 AM to 4:30 PM. Service Coordinators have on-call responsibilities. We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.