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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Vice President of Product Design, you'll drive the overall user experience across the Informatica portfolio. You will be responsible for the experience design vision, strategy, and implementation of the Informatica suite of Data Management and GenAI products that are used by businesses across the globe.

This role will work with other Salesforce teams building the future of the Agentic Enterprise. In particular, you will collaborate very closely with the Data360, MuleSoft, Tableau, and Agentforce teams. You will lead a global team of world class designers with a successful track record of defining elegant product solutions. You will report directly to the SVP of Salesforce UX & Product Design, and sit on that organization's leadership team to help drive product strategy and ensure that our users are represented in a design-led approach to product development.

Here's What You'll Do:

Strategic Vision & Leadership:

• Build a culture of customer obsession by embedding it into every facet of design strategy - championing a deep understanding of real user problems and fostering innovation and customer-centered thinking across the team.

• Develop and articulate a compelling design vision shaped by design thinking principles - emphasizing empathy, ideation, prototyping, and testing - and use experience, credibility, and strategic insight to inspire bold ideas and drive transformative outcomes across the organization and broader Salesforce ecosystem.

• Anticipate future challenges, drive clarity in high-ambiguity environments, and mobilize teams to deliver sustainable, high-impact solutions.

Customer-Centric Product & Digital Design:

• Lead the creation of intuitive and impactful solutions rooted in design methodologies, ensuring seamless, enjoyable, and efficient user experiences.

• Collaborate with multidisciplinary teams to deeply understand customer needs at all product lifecycle stages, from conception through post-launch.

• Develop and implement experience strategies that prioritize holistic, end-to-end customer journeys and enhance usability, accessibility, and personalization.

• Champion responsible design by guiding the team to leverage AI ethically, transparently, and with a focus on trust and user control, while meeting accessibility standards and creating equitable experiences across diverse user needs and contexts.

• Drive the use of modular, reusable design patterns that ensure flexibility, extensibility, and long-term platform cohesion as Informatica integrates into the broader Salesforce ecosystem.

Team Leadership & Development:

• Build, lead, and mentor a high-performing, multidisciplinary design team committed to innovation.

• Foster a culture of customer obsession, creativity, and collaboration, empowering every team member to contribute to customer-first solutions while leveraging diverse cross-functional insights for continuous learning and improvement.

• Recruit, nurture, and retain best-in-class global design talent.

• Create conditions of trust and psychological safety where every team member can do their best work, and act as a multiplier by removing barriers and fostering individual and team autonomy.

Operational Design Management:

• Establish workflows and systems that enable rapid, customer-driven design innovations while meeting timelines and budget constraints.

• Prioritize resources towards initiatives that significantly enhance the customer journey, focusing on improvements that add value at every touchpoint.

• Continuously evaluate and adopt cutting-edge agentic design and vibe coding tools that align operations with customer needs and business goals.

Stakeholder Collaboration:

• Act as the voice of the customer in leadership meetings, ensuring all strategies and initiatives align with customer-first design principles.

• Collaborate with other departments to consistently apply customer-focused design principles across all organizational activities.

• Drive strategic initiatives that enhance the end-to-end customer journey, emphasizing customer satisfaction and experience metrics.

What Does Success Look Like?

• Delivering easy-to-adopt, impactful data solutions that scale to power Salesforce's vision for the Slack-powered Agentic Enterprise

• You'll be the design champion and deliver the creative vision to build next-generation products and services

• You have experience cultivating and sustaining a design-first, customer-first culture across the business

What We'd Like to See:

• Experience leading global teams that created high-quality enterprise and consumer software

• Insatiable curiosity to experiment, iterate, and scale with cutting-edge technologies and tools to support our evolution as a discipline in the agentic era

• Success driving the evolution of sophisticated design systems

• Expertise refining and enhancing the end-to-end customer journey to foster customer loyalty and retention

• Detail-oriented yet capable of managing strategic, big-picture initiatives

• Very strong presentation, storytelling, and cross-functional communication skills, with the ability to align and inspire across executive and diverse audiences

• Makes hard decisions and is accountable for them, even when the outcome is negative

• Understanding of key business metrics and data and how they connect to design

Role Essentials:

• 15+ years of UX experience, managing and building teams while delivering enterprise products and solutions.

• Experience making key contributions to innovative, successful products with a strong understanding of AI technologies.

• Bachelor's or Master's in HCI, Industrial/Visual Design, Behavioral Science, or related discipline.

• Experience successfully leading and directing a large UX team.

• Experience with user-centered design principles, UX design best practices, trends, and emerging technologies.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $257,500 - $451,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $310,200 - $496,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.