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48 Rockler Customer Service Representative Jobs Hiring Near You

Rockler

Customer Service Associate

Medina, MN · On-site

$19/hr

Join the Rockler Woodworking Family! Are you passionate about woodworking or DIY projects? Do you ... Addressing customer service complaints and inquiries via telephone or email by providing solutions ...

Rockler

Customer Service Associate Level 1

Hamel, MN · On-site

$15.50 - $21.50/hr

Join the Rockler Woodworking Family! Are you passionate about woodworking or DIY projects? Do you ... Addressing customer service complaints and inquiries via telephone or email by providing solutions ...

Rockler

Sales Associate

Denver, CO · On-site

$19.30/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Salem, NH · On-site

$17/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Buffalo, NY · On-site

$16/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Assistant Store Manager

San Antonio, TX · On-site

$20/hr

Summary of Position This role is the gatekeeper for Customer Service and Satisfaction for the Store ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Senior Sales Associate

Brentwood, TN · On-site

$16/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Maplewood, MN · On-site

$16.37/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

San Antonio, TX · On-site

$14/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Kennesaw, GA · On-site

$14/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Schaumburg, IL · On-site

$16/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Tukwila, WA · On-site

$15.75 - $21.50/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Concord, CA · On-site

$16.90/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Fairfax, VA · On-site

$15/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Sandy Springs, GA · On-site

$14/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Sales Associate

Novi, MI · On-site

$15/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Senior Sales Associate

Schaumburg, IL · On-site

$17/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Senior Sales Associate

Round Rock, TX · On-site

$16/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Senior Sales Associate

Novi, MI · On-site

$16/hr

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

Rockler

Senior Sales Associate

San Antonio, TX · On-site

Summary of Position This is a part-time customer service role in which the sales associate gives ... Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All ...

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Rockler Jobs Information

What is it like to work at Rockler?

Rockler is a company that values a collaborative and supportive work environment, prioritizing employee growth and development within a family-owned business culture.

As a leading woodworking and woodworking project supply company, Rockler offers a dynamic work environment with a diverse team of experts in various fields, including woodworking, sales, and customer service. The company's mission is to provide high-quality products and exceptional customer service, fostering a culture of innovation and continuous improvement.

Working at Rockler may appeal to individuals who are passionate about woodworking, customer service, or sales, as the company offers opportunities for professional growth, competitive compensation, and a comprehensive benefits package in a supportive and collaborative work environment.

What makes Rockler an attractive place to work?

Rockler is a well-established and respected company in the woodworking industry, known for its expertise and commitment to providing high-quality products and services to its customers. The company's workplace culture values innovation, collaboration, and employee growth, offering a dynamic and supportive environment where employees can develop their skills and contribute to the company's success. By joining Rockler, individuals can pursue opportunities for professional development, impact, and growth, while being part of a company that prioritizes its employees' well-being and career advancement.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Rockler?

Infographic showing various Customer Service Representative job openings at Rockler in the United States as of August 2026, with employment types broken down into 26% Full Time, and 74% Part Time. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Customer Service Associate

Rockler

Medina, MN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Join the Rockler Woodworking Family!
Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com
Why Rockler?
Be part of a family-owned business that cherishes its customers and employees alike.
Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.
Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.
Full-time position Hours are Monday - Friday 9:30AM-6:00PM
Summary of Position
The role of Customer Care Center Associate I involves the precise management of customer orders, inquiries, and concerns across multiple communication channels, including phone, mail, fax, email, and chat. This position is responsible for addressing customer inquiries, resolving complaints, and providing effective solutions, all while ensuring a high standard of customer
Service.
major areas of accountability
  • Processing orders via phone, mail, fax, email, or chat.
  • Overseeing the processing of orders received via telephone, email, postal mail, and facsimile, in addition to maintaining and updating customer account and order records as required.
  • Answering telephone calls in a professional and courteous manner, maintaining call control, and ensuring focus while multitasking to effectively process orders or requests. Efficiency and effectiveness are essential for managing incoming call volumes.
  • Creating new customer accounts, updating existing account information, and managing specialized accounts.
  • Engaging with customers on technical inquiries using available online resources; escalating complex queries to the product support department or Product Manager as required.
  • Demonstrating critical thinking skills to resolve customer inquiries with an emphasis on achieving One Call Resolution and making prompt decisions.
  • Addressing customer service complaints and inquiries via telephone or email by providing solutions that align with company policies and objectives, while clearly and professionally articulating the resolutions with proper grammar and punctuation.
  • Manage orders that contain backorders, discontinued merchandise, and declined payment transactions and correspond with the customer correctly.
  • Maintaining organization to achieve overall departmental objectives.
  • Exhibiting confidence in personal capabilities and belief in the company's offerings.
  • Possessing a pleasant telephone demeanor and demonstrating strong customer empathy, while displaying poise, articulation, self-assurance, and approachability.
  • Acquiring knowledge and assistance with supplementary responsibilities, including providing support at the Front Desk, managing order holds, processing gift card activation.
  • Regular attendance is a fundamental requirement for this position, and all employees are expected to be present during their scheduled shifts

requirements for position
  • Excellent customer service skills. 1 Year Customer Care Center experience desired.
  • Excellent key-boarding skills
  • Good communication skills
  • Woodworking knowledge a plus.
  • Ability to remain calm and courteous with customers and others in times of stress.
  • Ability to keep call focused while promoting specials and add-on products.
  • Able to successfully multi-task
  • Critical thinking skills

EMPLOYEE BENEFITS:
  • Generous employee discounts
  • Employee discount pricing from various manufacturers
  • Paid vacation & holidays (for full-time positions only)
  • Medical, Dental, & Vision plans (for full-time positions only)
  • 401K
  • A FUN PLACE TO WORK!

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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