14 Riskified Customer Success Manager Jobs Hiring Near You

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant's representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

• Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets.
• Build and deepen executive-level relationships across multiple functions within enterprise customers.
• Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams.
• Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value.
  Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives.
• Leverage data and KPIs to monitor account health, usage trends, and growth potential.
• Drive customer success by aligning product capabilities with business outcomes and delivering continuous value.
• Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes.
• Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes.

• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue.
• Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans.
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders.
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset.
• Demonstrated ability to lead cross-functional teams without formal authority.
• Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach.
• Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts.
• High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities.

The pay range for this position is $204,000 - 238,000 annually (inclusive of on-target commission) . Final compensation may vary depending on skills, experience, and individual performance. Your recruiter will provide additional context about salary ranges and incentive plans during the hiring process.

All full-time regular employees are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. 

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We're looking for bright, driven, and passionate people to grow with us. 

Some of our NYC Benefits & Perks:

• Our NYC team is currently working in a hybrid of remote and in-office for all our team members
• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes 
• Wide-ranging opportunities to volunteer and make an impact in local communities 
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
• Awesome Riskified gifts and swag! 

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel's fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified's VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.