... liquidity movements to support all products of Ripple. * Raise the standard of engineering ... Influence the team to think big and be customer focused apart when building technically durable ...
60 Ripple Customer Support Specialist Jobs Hiring Near You
... liquidity movements to support all products of Ripple. * Raise the standard of engineering ... Influence the team to think big and be customer focused apart when building technically durable ...
VP of Engineering, Payments
San Francisco, CA · On-site
$325K - $375K/yr
... customer value * Evolve Ripple's payments stack to leverage stablecoins, on-chain liquidity, and ... A professional development budget to support other modes of learning. * Thrive in an environment ...
VP of Engineering, Payments
San Francisco, CA · On-site
$325K - $375K/yr
... customer value * Evolve Ripple's payments stack to leverage stablecoins, on-chain liquidity, and ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
... ITGC) support for SOX/SOC1 and financial audits. * Build and operate a proactive risk management ... customers and partners have clear, confident visibility into Ripple's security posture. * Drive a ...
... ITGC) support for SOX/SOC1 and financial audits. * Build and operate a proactive risk management ... customers and partners have clear, confident visibility into Ripple's security posture. * Drive a ...
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Partner with Product and Customer Success teams to translate business requirements into scalable ...
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Partner with Product and Customer Success teams to translate business requirements into scalable ...
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Partner with Product and Customer Success teams to translate business requirements into scalable ...
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Partner with Product and Customer Success teams to translate business requirements into scalable ...
Senior Software Engineer, Data Engineering
San Francisco, CA · On-site
$168K - $210K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... We are transforming our Customer Onboarding Platform into a modern, engineering-owned ecosystem.
Senior Software Engineer, Data Engineering
San Francisco, CA · On-site
$168K - $210K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... We are transforming our Customer Onboarding Platform into a modern, engineering-owned ecosystem.
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Senior Manager, Software Engineering
San Francisco, CA · On-site
$232K - $290K/yr
... liquidity movements to support all products of Ripple. * Raise the standard of engineering ... Influence the team to think big and be customer focused apart when building technically durable ...
Senior Manager, Software Engineering
San Francisco, CA · On-site
$232K - $290K/yr
... liquidity movements to support all products of Ripple. * Raise the standard of engineering ... Influence the team to think big and be customer focused apart when building technically durable ...
Manager, Software Engineering
New York, NY · On-site
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Interact with your team, customers, and peers to share information and improve cross-department ...
Manager, Software Engineering
New York, NY · On-site
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Interact with your team, customers, and peers to share information and improve cross-department ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
Ripple Treasury has more than 40 years of experience supporting some of the world's largest and ... customer needs and the vision to advance both technology and product * A self-starter and fast ...
... ITGC) support for SOX/SOC1 and financial audits. * Build and operate a proactive risk management ... customers and partners have clear, confident visibility into Ripple's security posture. * Drive a ...
... ITGC) support for SOX/SOC1 and financial audits. * Build and operate a proactive risk management ... customers and partners have clear, confident visibility into Ripple's security posture. * Drive a ...
Manager, Software Engineering
Manhattan, NY · On-site
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Interact with your team, customers, and peers to share information and improve cross-department ...
Manager, Software Engineering
Manhattan, NY · On-site
... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ... Interact with your team, customers, and peers to share information and improve cross-department ...
GTreasury, now a Ripple solution, was acquired by Ripple in 2025, marking a significant expansion ... GTreasury has more than 40 years of experience supporting some of the world's largest and most ...
GTreasury, now a Ripple solution, was acquired by Ripple in 2025, marking a significant expansion ... GTreasury has more than 40 years of experience supporting some of the world's largest and most ...
Senior Staff Partner Engineer
Manhattan, NY · On-site +1
$196K - $240K/yr
... Ripple has available. * Provide world-class customer service to our partners, ensuring their ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Senior Staff Partner Engineer
Manhattan, NY · On-site +1
$196K - $240K/yr
... Ripple has available. * Provide world-class customer service to our partners, ensuring their ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Senior Staff Partner Engineer
New York, NY · On-site
$196K - $240K/yr
... Ripple has available. * Provide world-class customer service to our partners, ensuring their ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Senior Staff Partner Engineer
New York, NY · On-site
$196K - $240K/yr
... Ripple has available. * Provide world-class customer service to our partners, ensuring their ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Senior Software Engineer, Liquidity Management
$134K - $176.70K/yr
Our solutions help enterprise customers optimize how they fund operations, manage intercompany ... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ...
Senior Software Engineer, Liquidity Management
$134K - $176.70K/yr
Our solutions help enterprise customers optimize how they fund operations, manage intercompany ... first-class support for both traditional fiat currencies and digital assets, positioning Ripple ...
Senior Software Engineer, Identity & Trust
San Francisco, CA · On-site
$168K - $210K/yr
... unified customer experience for all of Ripple's current and future products. WHAT YOU'LL DO ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Senior Software Engineer, Identity & Trust
San Francisco, CA · On-site
$168K - $210K/yr
... unified customer experience for all of Ripple's current and future products. WHAT YOU'LL DO ... A professional development budget to support other modes of learning. * Thrive in an environment ...
Ripple Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Support Specialist, and why are they important?
To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.
How does a Customer Support Specialist typically collaborate with other departments to resolve customer issues?
Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.
What are Customer Support Specialists?
Customer Support Specialists are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or social media to ensure customer satisfaction. Their role is essential for maintaining positive relationships between a company and its clients, often acting as the first point of contact for customer concerns. Excellent communication, problem-solving skills, and product knowledge are key requirements for this position.
What is the difference between Customer Support Specialist vs Customer Service Representative?
| Aspect | Customer Support Specialist | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical knowledge may be preferred | High school diploma or equivalent; basic communication skills |
| Work Environment | Technical support, troubleshooting, often via phone, chat, or email | General customer interactions, sales, and issue resolution |
| Employer & Industry Usage | Tech, software, electronics, and service industries | Retail, telecom, hospitality, and service sectors |
Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.
What is it like to work at Ripple?
Ripple is a technology company that values innovation, collaboration, and a customer-centric approach, fostering a dynamic and inclusive work environment.
The company's structure is divided into various teams, including engineering, product, and operations, which work together to develop and implement blockchain-based solutions for cross-border payments and financial inclusion. Ripple's headquarters is located in San Francisco, with additional offices in various locations worldwide, offering opportunities for remote work and collaboration.
Working at Ripple may appeal to candidates who are passionate about fintech, blockchain technology, and making a positive impact on the global financial system, as the company offers a unique opportunity to be part of a pioneering effort in the industry.
The company's structure is divided into various teams, including engineering, product, and operations, which work together to develop and implement blockchain-based solutions for cross-border payments and financial inclusion. Ripple's headquarters is located in San Francisco, with additional offices in various locations worldwide, offering opportunities for remote work and collaboration.
Working at Ripple may appeal to candidates who are passionate about fintech, blockchain technology, and making a positive impact on the global financial system, as the company offers a unique opportunity to be part of a pioneering effort in the industry.
What other companies are hiring for Customer Support Specialist jobs?
What are the most popular jobs at Ripple?
What are the most popular categories at Ripple?
Job description
At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
We are looking for an engineering leader to help lead the discovery, design and implementation of solutions to transform the overall liquidity management required to scale for efficient operations of the  Ripple products! As a Senior engineering Manager, you will have the opportunity to develop and manage the team while also being outcome driven in leading the team to achieve goals. The ideal candidate will have a growth mindset with strong technical capability and ability to communicate effectively across with multi-functional collaborators.  It will also be important for the candidate to champion engineering standard methodologies and be accountable for building an open, collaborative culture supporting impactful teams not only within Payments.
WHAT YOU'LL DO:
- Collaborate with senior leaders of finance, treasury, technical services and other engineering leaders  in Ripple payments organizations lead the planning and execution of the asset management suites to power the liquidity movements to support all products of Ripple.
- Raise the standard of engineering excellence by implementing and driving standard methodologies for coding, testing, and deployment and by investing in Operational Excellence to continuously reduce complexity
- Defining the roadmap and plans for your team in addition to influencing planning and strategy of partners and the larger organization
- Lead and establish a team of dedicated engineers and empower them to grow their career and achieve professional goals.
- Lead the daily operations of the team alongside the technical leads and organizing them into effective self-organizing pods with clear goals, projects, and objectives and key results.
- Raise the standard of engineering excellence by implementing and driving standard processes for coding, testing, and deployment and by investing in Operational Excellence to continuously reduce complexity
- Influence the team to think big and be customer focused apart when building technically durable solutions.
- Lead by example by participating in code reviews, driving and influencing high-level and detailed technical design.
WHAT YOU'LL BRING:
- 12+ years of proven experience as a Software Engineer/Technical Authority
- 3+ years leading Software Engineers
- Hands-on experience building distributed systems and micro-service architecture
- Proficient in Go/Java and Python
- Expertise in Kubernetes (or alike) and experience working with cloud infrastructure, particularly AWS
- Proven experience working multi-functionally with Product, Program and other engineering leads etc.