60 Removery Customer Service Manager Jobs Hiring Near You

About Removery:
Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys. 
Removery was formed in 2019 through a merge of the four leading tattoo removal brands. Now, with more than 165 studios located in the United States, Canada, and Australia, and over two million successful treatments to date – we’ve raised the standard for the entire industry.
Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can.

POSITION OVERVIEW 

Reporting to the Director of Operations, the Regional Manager will lead the North Central Region (DFW area, OK, KS, MO, NE, & IA) in providing outstanding tattoo removal services to our clients and drive operating results. The role will include broad operational and people management for the region and be focused on business outcomes through activities and analysis by driving leads through local channels, improving selected KPI metrics including show rates and conversions.
Regional Managers are responsible for adequately and appropriately allocating resources to sites such that Removery objectives in staff costs are met. Additionally, you will be expected to contribute to and implement process and policy to optimize the operations of Removery locations. These include processes related to CX, consultation, treatment, follow up and reviews as well as community events. The Regional Managers will also contribute to and implement policy manuals and ensure compliance to all operational policies.   
 

POSITION RESPONSIBILITIES 

• Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results    

• Monitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals   

• Work with Team Leads, Regional Team(s), Director of Operations, and COO to develop targets and goals for studios within region and establish annual budgets   

• Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered  

• Monitor and analyze monthly P&L reporting for region and develop action plans where appropriate   

• Co-ordinate regular and timely regional team meetings and any team 1:1 meetings   

• Lead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your region   

• Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experience   

• Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution    

• Represent Removery brand and culture   

• Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement  

• Monitor, measure, and hold teams accountable for execution of operational expectations   

• Additional responsibilities, as needed, to set your locations and the business up for success   

• Responsible for overall plan to execute artist relationships in region. 

• Develop new relationships, nurture existing relationships  

• Develop targets for referrals   

• Produce reports for region on relationships stats   

• Lead the local area marketing plan   

• Understand the local community   

• Identify opportunities to develop relationships within community ie: sponsorships, education    

• Liaise with marketing team to develop any collateral for region    

• Manage the distribution of any promotional material, report on this where possible   

• Provide training for team(s) to successfully maintain marketing programs   

• Ensure optimal time management of human resources   

• Identify any training or career development needs and work 1:1 with team members to ensure optimal engagement   

• Identify and communicate team capabilities to leadership and create an environment of talent development within your region   

• Liaise with Location Development team in identification and management of the new location openings within your region   

• Aid in on the ground project management for new location projects   

• Attend weekly updates for all projects in regions   

• Partner with marketing to develop launch plan that is appropriate for the location   

• Visit sites and provide updates to team when required   

• Provide site visit recap for archives  

POSITION REQUIREMENTS 

• Passion for the tattoo removal industry and desire to grow the business with a focus on driving culture and engagement throughout the team  

• Previous leadership experience overseeing multiple locations required   

• Minimum 3 years’ business experience with focus on developing relationships, customer experience, business development, marketing and communications environments, and achieving positive operating results   

• A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role   

• Successful track record of building teams and developing strong talent   

• History of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectives   

• Strong connectivity and understanding of client needs   

• Develop and implement solutions, resourcefully    

• Excellent Corporate communications and ability to work across teams   

• Ability to focus on results and deliver outcomes in agreed timeframes   

• Business development focused, with strong financial acumen and analytical skills   

• Planning, prioritization and organizing skills   

• Creative and proactive approach   

• Skilled at providing and receiving constructive feedback for the betterment of self and others  

• Open and willing to change with a strength in describing the reasons for change  

• Empathetic toward team members and disciplined in achievement of goals  

• Proven ability to develop, manage and implement new business initiatives and change programs   

• Willingness and proven ability to be resourceful and solution-oriented  

• Ability to work with minimal supervision and direction, and quick to learn   

• Hardworking and committed to our brand goals and your team’s success   

• Located in the DFW area as a remote employee with flexible working hours. Also requires the ability and willingness to travel 50-75% of the time, with consecutive overnight stays, plus other opportunities on the east and west coasts!

You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including: 

• Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD 

• 50K in Life Insurance, at no cost to you! Plus, the option to purchase more 

• 120-hours of accrued, paid, vacation time  

• Paid Parental Leave 

• Eight (8) company paid holidays 

• 8 hours of paid volunteer time per year 

• Employee Emergency Fund to assist in times of financial hardship 

• 401K with generous Company Match 

• A Team Member Referral Bonus Program 

• Employee Assistance Program – benefits to help you manage daily responsibilities 

• Collaborative work environment with an amazing culture committed to diversity and inclusion  

• Ongoing Comprehensive Training 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.  However, at this time, we are not sponsoring any Visas.
Equal Opportunity Employer
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