Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner with Product, Marketing, and Sales as we refine our offerings, ensuring that general ...
New
60 Relay Product Manager Jobs Hiring Near You
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner with Product, Marketing, and Sales as we refine our offerings, ensuring that general ...
New
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner with Product, Marketing, and Sales as we refine our offerings, ensuring that general ...
New
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner with Product, Marketing, and Sales as we refine our offerings, ensuring that general ...
New
Senior Design Engineer
Toronto, ON · On-site
$130.50 - $159.50/hr
At Relay, we believe that quality and craft are no longer just nice to haves, they're product ... Partner closely with product managers, designers, and engineers to ensure shipped experiences meet ...
Senior Design Engineer
Toronto, ON · On-site
$130.50 - $159.50/hr
At Relay, we believe that quality and craft are no longer just nice to haves, they're product ... Partner closely with product managers, designers, and engineers to ensure shipped experiences meet ...
Strategic Operations Manager - Partnerships
Boston, MA · On-site
$89K - $90K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work with Product and Customer Success to surface A&B partner feedback and inform roadmap ...
Strategic Operations Manager - Partnerships
Boston, MA · On-site
$89K - $90K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work with Product and Customer Success to surface A&B partner feedback and inform roadmap ...
Senior Design Engineer
Toronto, ON · On-site
At Relay, we believe that quality and craft are no longer just nice to haves, they're product ... Partner closely with product managers, designers, and engineers to ensure shipped experiences meet ...
Senior Design Engineer
Toronto, ON · On-site
At Relay, we believe that quality and craft are no longer just nice to haves, they're product ... Partner closely with product managers, designers, and engineers to ensure shipped experiences meet ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Relay helps frontline teams digitally transform their operations with the modern tools which ... Work closely with internal teams, including SolutionsEngineering, Product Management, and Customer ...
Relay helps frontline teams digitally transform their operations with the modern tools which ... Work closely with internal teams, including SolutionsEngineering, Product Management, and Customer ...
Relay helps frontline teams digitally transform their operations with the modern tools which ... Work closely with internal teams, including SolutionsEngineering, Product Management, and Customer ...
Relay helps frontline teams digitally transform their operations with the modern tools which ... Work closely with internal teams, including SolutionsEngineering, Product Management, and Customer ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Data Analyst, Product
Toronto, ON · On-site
CA$99K - CA$121K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Stage 2: A 60-minute Google Meet video call with the Hiring Manager * Stage 3: A take-home case ...
Data Analyst, Product
Toronto, ON · On-site
CA$99K - CA$121K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Stage 2: A 60-minute Google Meet video call with the Hiring Manager * Stage 3: A take-home case ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Relay is the Intelligent System of Action for the physical economy. While the digital revolution ... Partner closely with Sales, Product, SE/FDE, and GTM leadership to align on segment strategy and ...
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work with Product and Customer Success to surface A&B partner feedback and inform roadmap ...
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work with Product and Customer Success to surface A&B partner feedback and inform roadmap ...
Collaborate with Product Management to communicate specific segment use cases and technical ... About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an ...
Collaborate with Product Management to communicate specific segment use cases and technical ... About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an ...
Compliance Strategist
Toronto, ON · On-site
... management of Relay's compliance monitoring program end-to-end, designing the frameworks, testing, and reporting that ensure our products and operations meet regulatory requirements. You'll also be a ...
Compliance Strategist
Toronto, ON · On-site
... management of Relay's compliance monitoring program end-to-end, designing the frameworks, testing, and reporting that ensure our products and operations meet regulatory requirements. You'll also be a ...
Senior Director, Sales
Raleigh, NC · On-site
... product roadmap to ensure Relay remains the leader in frontline AI technology. * Ensure seamless internal synchronization between BD, Account Management, and Operations to support massive multi-site ...
Senior Director, Sales
Raleigh, NC · On-site
... product roadmap to ensure Relay remains the leader in frontline AI technology. * Ensure seamless internal synchronization between BD, Account Management, and Operations to support massive multi-site ...
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... We're building a team where our Business Partners operate as product managers for the people system ...
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... We're building a team where our Business Partners operate as product managers for the people system ...
People Business Partner, GTM
Toronto, ON · On-site
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... We're building a team where our Business Partners operate as product managers for the people system ...
People Business Partner, GTM
Toronto, ON · On-site
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... We're building a team where our Business Partners operate as product managers for the people system ...
Collaborate with Product Management to communicate specific segment use cases and technical ... About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an ...
Collaborate with Product Management to communicate specific segment use cases and technical ... About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an ...
Engineering Manager, Growth
Toronto, ON · On-site
CA$207K - CA$253K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... In this role, you'll join our product-led growth team to build the experiences that guide ...
Engineering Manager, Growth
Toronto, ON · On-site
CA$207K - CA$253K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... In this role, you'll join our product-led growth team to build the experiences that guide ...
Engineering Manager, Risk
Toronto, ON · On-site
CA$207K - CA$253K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work closely with Product, Risk, Compliance, Operations, and other partners to turn ambiguous risk ...
Engineering Manager, Risk
Toronto, ON · On-site
CA$207K - CA$253K/yr
Relay is a digital banking platform that gives self-made business owners the tools and know-how to ... Work closely with Product, Risk, Compliance, Operations, and other partners to turn ambiguous risk ...
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
New
Job description
Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
Why Join Relay?
Now, here's what we're building, and where you come in
About the Role
At Relay, our Customer Success Manager (Specialty Markets) role involves serving as a customer strategist responsible for managing an expanding portfolio of Mid-Market and Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the diverse Specialty Markets sector, which includes segments such as Education, Golf, Facility Management, Healthcare, and others. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.
This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers, even in markets with varying scales, leverage Relay's core value proposition and latest roadmap applications is essential for driving operational excellence.
Relay is at a transformative inflection point, and our Specialty Markets are the proving ground for the platform's universal applicability. As a CSM in this sector, you will manage a highly varied book of business, requiring you to be a "flex-athlete" of various industries you support. You will have the opportunity to define "what good looks like" across diverse segments, ensuring these customers remain a vital part of our steep growth trajectory. This role offers a direct path to influencing our GTM strategy, and the challenge of driving expansion in markets with a wide array of applications and use cases.
What you will do:
About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.
We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.
Why Join Relay?
- A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
- High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
- Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
- World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
- The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
Now, here's what we're building, and where you come in
About the Role
At Relay, our Customer Success Manager (Specialty Markets) role involves serving as a customer strategist responsible for managing an expanding portfolio of Mid-Market and Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the diverse Specialty Markets sector, which includes segments such as Education, Golf, Facility Management, Healthcare, and others. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.
This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers, even in markets with varying scales, leverage Relay's core value proposition and latest roadmap applications is essential for driving operational excellence.
Relay is at a transformative inflection point, and our Specialty Markets are the proving ground for the platform's universal applicability. As a CSM in this sector, you will manage a highly varied book of business, requiring you to be a "flex-athlete" of various industries you support. You will have the opportunity to define "what good looks like" across diverse segments, ensuring these customers remain a vital part of our steep growth trajectory. This role offers a direct path to influencing our GTM strategy, and the challenge of driving expansion in markets with a wide array of applications and use cases.
What you will do:
- Revenue Ownership (Retention & Expansion):
- Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.
- Strategic Account Mapping & Multi-threading:
- Identify and build champions across departments, sites, and corporate functions.
- Perform deep organizational mapping to ensure total coverage, engaging both site operating leaders and executive decision-makers in segments ranging from Education to Healthcare.
- Sales & Segment Partnership:
- Partner closely with Sales counterparts to ensure knowledge transfer and value realization can be derived across use cases in varying industry segments.
- Execute a "Bottoms-Up, Tops-Down" strategy in partnership with sales on named accounts, using your site-level successes to expand corporate-level partnerships that accelerate logo velocity across regional and national footprints.
- Strategic Value Realization & Book Management:
- Use data to interpret health trends across your book and design customer engagements accordingly.
- You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.
- Cross-Functional Advocacy:
- Serve as the "Voice of the Specialty Market Customer" internally. Partner with Product, Marketing, and Sales as we refine our offerings, ensuring that general roadmap applications are effectively positioned for these unique segments.
- Partner with Support and Billing to ensure any escalations have timely resolution.
- Experience: 5+ years of experience in Customer Success, Account Management, or Sales. Proven track record of managing complex, multi-site B2B accounts with account-based motion growth
- Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer's bottom line.
- Self-Starter & Constant Learner: You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.
- Data & Technical Curiosity: Technology is ever-changing; you can iterate and build from an informed point of view, using a deep understanding of customer data and the role AI plays in enabling customer workstreams.
- Strategic Communication: Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy.
- Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay's technical advantages over legacy radio incumbents.
- Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.
About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
- 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
- Generous Paid Time Off
- 401(k) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
- Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
- Latest tech, standing desks, and all the tools and software you need to thrive
The future of frontline work is being built here. Come build it with us. We can't wait to hear from you.
We use AI tools to transcribe and summarize interviews for internal hiring purposes. Transcripts are accessible only to authorized hiring personnel and retained consistent with our data retention policies. Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy. For more information, please see our Candidate and Employee Privacy Notice linked here.