Rackspace
Rackspace

35 Rackspace Technology Operations Manager Jobs Hiring Near You

DC Ops Technician III - US

Richardson, TX · On-site

$34K - $43K/yr

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DC Ops Technician III - US

Richardson, TX • On-site

Rackspace Technology
Technology, Communication and Media • 5 - 10K employees

$34K - $43K/yr

Full-time

Posted 21 days ago


Key responsibilities

  • Monitor and prioritize an internal ticketing system to provide customer support.

  • Perform hardware support, upgrades, and basic operating system troubleshooting for servers and storage devices.

  • Install, remove, and test network cabling and hardware including network devices, storage arrays, and other data center equipment.


Job description

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location/Days/Hours:
  • Richardson, TX
  • Fri, Sat, Sun, Mon,
  • 11pm to 7:30am

Key Responsibilities:
  • Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
  • Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
  • Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
  • Simple operating systems administration can include, setting up OS network IP's, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
  • Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
  • Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
  • Installation of hardware on storage devices including DAS and NAS arrays
  • Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications:
  • Must be a US Citizen.
  • High School Diploma or equivalent is required.
  • 2-years' experience working in a data center environment.
  • Able to build, repair or upgrade hardware components.
  • Strong understanding of storage RAID configurations and requirements.
  • Must be able to lift 50 lbs. overhead

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.