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SCADA Analyst

Location: Tyler, Texas

Are you excited by challenges?  Do you enjoy working in a fast-paced, international and dynamic environment?  Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com 

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Responsibilities

• Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform 
• Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements
• Participate in the configuration, enhancement, and testing phases associated with software changes 
• Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions 
• Ensure proper documentation of assigned incidents, including internal and external communications 
• Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve 
• Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility 
• Ability to work effectively with global cross-functional teams 
• Responsible for periodic after-hours on call support
• Ensure successful completion of personal and team deliverables 
• Other duties as assigned 

Requirements

• 3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position 
• Strong  technical experience in diagnosing and troubleshooting within the software applications 
• Understanding of software technologies like SQL, PowerBI or Python is a plus
• Proficient in Microsoft Office products 
• Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply 
• Strong proficiency in writing and verbal communication to customers
• Strong interpersonal skills 
• A sense of urgency about solving problems and attaining favorable results 
• Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations 
• A team player and enjoy working in a multi-cultural environment 
• A bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required

Additional Details

• Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and passport/ID validation.
• Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging.  We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.  With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Recruitment Scam Alert: Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website (www.quorumsoftware.com/careers) and email addresses ending in @quorumsoftware.com. Any communication that does not originate from these official channels should be considered unauthorized and may be reported to careers@quorumsoftware.com