The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
69 Puttshack Guest Service Manager Jobs Hiring Near You
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards ...
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The Guest Service Manager is responsible for overseeing the daily operations of the hotel, ensuring high standards of service, and maintaining guest satisfaction and ensuring that service standards ...
Guest Service Manager
Charlotte, NC · On-site
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
Guest Service Manager
Charlotte, NC · On-site
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
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Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
Quick apply
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
Guest Service Manager Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. Potential ...
Guest Service Manager Manage front desk operations according to brand/hotel and sustainability standards, ensuring a guest friendly atmosphere and effective supervision of associates. Potential ...
Guest Service Manager
Charlotte, NC · On-site
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
Quick apply
Guest Service Manager
Charlotte, NC · On-site
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Quick apply
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily ...
Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily ...
Guest Service Manager
Meridian, ID · On-site
$20/hr
Guest Service Manager Overview Located just steps from The Village at Meridian, our charming 82‑room property offers the perfect opportunity for an ambitious hospitality professional to grow their ...
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Guest Service Manager
Meridian, ID · On-site
$20/hr
Guest Service Manager Overview Located just steps from The Village at Meridian, our charming 82‑room property offers the perfect opportunity for an ambitious hospitality professional to grow their ...
Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily ...
Description The Guest Services Manager is responsible for leading the Guest Services team and ensuring exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
Quick apply
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
The Puttshack experience is really all about having fun - and doing something fun - together ... Troubleshoot small issues on the course and escalate any problems to Management * Maintain a pace ...
Guest Service Manager
El Segundo, CA · On-site
NOW HIRING GUEST SERVICE MANAGERS Paul Martin's American Grill is a neighborhood restaurant where genuine hospitality and dedication can lead to a lifetime career. We are a growing restaurant concept ...
Guest Service Manager
El Segundo, CA · On-site
NOW HIRING GUEST SERVICE MANAGERS Paul Martin's American Grill is a neighborhood restaurant where genuine hospitality and dedication can lead to a lifetime career. We are a growing restaurant concept ...
Hospitality Manager
Atlanta, GA · On-site
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Quick apply
Hospitality Manager
Atlanta, GA · On-site
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...
Puttshack Jobs Information
Do workers at Puttshack get paid breaks?
Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.
Does Puttshack pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get paid time off at Puttshack?
Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
40% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 33% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 11% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
Do workers at Puttshack worry about hours?
Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
67% of people report they worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
Do Puttshack workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.
How easy is it for Puttshack workers to change shifts?
Most people find it hard to change shifts.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.
How easy is it to get time off at Puttshack?
Some people find it hard to get time off.
56% of people report it’s hard to get time off.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.
56% of people report it’s hard to get time off.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.
Do Puttshack managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
50% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
50% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
Do jobs at Puttshack spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
57% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.
57% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.
How easy is it to take sick days at Puttshack?
Some people find it hard to take sick days.
56% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.
56% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.
Do people at Puttshack feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
80% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.
Is it stressful to work at Puttshack?
Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
75% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
Do people at Puttshack enjoy their jobs?
Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.
Do people at Puttshack recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people get enough training when they start at Puttshack?
Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.
50% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.
Do people get support to advance at Puttshack?
Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people think Puttshack’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
Do workers feel well informed about how Puttshack is doing?
Most people don’t feel well informed about how the company is doing.
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.
What other companies are hiring for Guest Service Manager jobs?
What are the most popular jobs at Puttshack?
What are the most popular categories at Puttshack?
Full-time
Re-posted 19 days ago
Job description
Description
The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.
The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. This individual will play an integral part in assisting with emergencies by contacting the designated personnel for immediate assistance.
Scheduled hours may vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required.
The responsibilities of the Guest Service Manager include but are not limited to:
Develops and updates policies and manuals, as related to the AYS Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Holds the team accountable for all relevant service standards within the department.
Keeps records and ensures the PBX Operators have complete knowledge of: hotel extension numbers, radios carried by hotel personnel, procedures for screening calls, do not disturb, call forwarding, non-registered guests, features and services provided by the hotel.
Resolve and anticipate both internal and external guest needs and complaints, ensuring guest satisfaction.
Maintain positive guest relations as always.
Maintain complete knowledge of correct maintenance and use of equipment and software PBX Switch and GXP, Lightspeed, computer and main fax. Report any issues to the necessary department.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Ability to train current staff on front desk duties such as check-in and check out procedures. Staff should be dually trained to answer phones as well as assist at the front desk.
All other duties as required.
Salary range $55-$60
Requirements
Minimum 1 year experience in PBX, or similar capacity within Guest Services for a luxury or ultra luxury property.
Education: High School Diploma
Maintain confidentiality of guest information and pertinent hotel data
Prior heavy exposure to Guest Services or PBX Department
Thorough knowledge of telephone systems, ability to suggestively sell, ability to input and access information in the property management system/computers
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces.
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.