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72 Puttshack Guest Service Manager Jobs Hiring Near You

Mission Management Group

Guest Service Manager

Beverly, MA · On-site

$55K - $65K/yr

DESCRIPTION Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product.

Puttshack

Hospitality Manager

Boston, MA · On-site

Manages Guest Service issues professionally and with a guest centric mindset * Champion the Puttshack brand by ensuring a consistent and exceptional guest experience Compliance and Safety: * Maintain ...

Pizza Ranch

Guest Service Manager

Hutchinson, KS · On-site

Guest Services Manager Who We Are Pizza Ranch ® Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch ® is a fast-casual restaurant that specializes in signature pizzas & The ...

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Puttshack Jobs Information

Do workers at Puttshack get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

Does Puttshack pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get paid time off at Puttshack?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 56% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do workers at Puttshack worry about hours?

Some people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Puttshack workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it for Puttshack workers to change shifts?

Most people find it hard to change shifts.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Puttshack?

Some people find it hard to get time off.
56% of people report it’s hard to get time off.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

Do Puttshack managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
50% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Puttshack spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
57% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Puttshack?

Some people find it hard to take sick days.
56% of people report that it’s hard to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

Do people at Puttshack feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Puttshack?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.

Do people at Puttshack enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people at Puttshack recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at Puttshack?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.

Do people get support to advance at Puttshack?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think Puttshack’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers feel well informed about how Puttshack is doing?

Most people don’t feel well informed about how the company is doing.
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.

What other companies are hiring for Guest Service Manager jobs?

What are the most popular jobs at Puttshack?

What are the most popular categories at Puttshack?

Infographic showing various Guest Service Manager job openings at Puttshack in the United States as of August 2026, with employment types broken down into 21% Full Time, and 79% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

Guest Service Manager

Mission Management Group

Beverly, MA • On-site

$55K - $65K/yr

Full-time

Re-posted 4 days ago

Job description

DESCRIPTION
Leadership
The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and becomes fluent in the F&B options offered at their venue. Goes above and beyond to consistently "WOW" guests through a culture of empowerment. Creates and helps execute sales building and marketing events to help drive sales.
The Guest Service Manager is expected and required to work an average of 45-55 hours per week, including weekends and Holidays.
Leadership responsibilities include:
-Monitors and confirms all reservations and sets aggressive pars on the reservation system to ensure positive sales growth over last year.
-Hosts regular in-store food meetings and seminars promoting ongoing training for team members.
-Maintaining a positive, "win- win" attitude.
-Always working to improve the restaurant
-Ensures compliance with company policy.
Team Training & Development
-Ensures pre-meals are hosted daily and of good quality.
-Regularly recognizes team members for great performance.
-Has one-on-one coaching with struggling team members to improve performance.
-Maintains staffing pars (Increases retention and decreases turnover)
-Ensures all day-to-day operations are being run to MMG standards.
Impact Sales Center
-Actively supports all promotional and marketing initiatives.
-Analyzes previous sales, upcoming-booked events, promotions, special events, local impact events and holidays to forecast the future and ensure proper coverage and preparation.
-Monitors all reservations & events follow up and implementation of goals that increase sales volume and capitalizes on all sales opportunities.
-Creates and executes special venue specific contests featuring, but not limited to, holidays & menu rollouts.
Profitability
-Manages supply costs to budget by keeping and maintaining a declining budget every month. Provides team the supplies needed to do their job and never sacrifices guest service for keeping supplies cost down.
-Confirms accurate time punches for the previous and current day in point of sales system based on scheduled in and out times.
-Reviews hourly schedules and has them approved by "GM" prior to posting. Adjusts schedules according to projections, goals, and trends and will ensure proper coverage based on volume. Makes appropriate cuts when necessary.
-Exercises discount awareness to ensure any reduction of the price set forth by the company results in positive sales growth and guest experience.
-P&L Control: Understands and contributes positively to the venues profitability by analyzing the P&L statement and creates relevant action plans to help drive more money into the EBITDA line.
Guest Satisfaction
-Conducts anonymous venue phone audits to ensure the hosts are maximizing sales and selling the MMG experience.
-Practices a "Guest Centric" mentality and works toward improving host desks and reservation processes to ensure a better guest experience.
-Uses the reservation system to monitor and identify special occasions and/or celebrations, then goes above and beyond for these reservations.
-Conducts monthly reviews of website ensuring accurate information is posted.
-Monitors review sites for trends and coaches team to ensure improvement to maintain a Snapshot score to standards and goals.
-Takes lead on special marketing and promotional events.
-Creates and maintains hotel, apartment, mall, and small business relationships within close proximity to the venue.
Technical Skills
-Possessing a working knowledge of the POS system as well as the back office system, specifically:
-Inventory Managing System
-Food knowledge.
-Beverage knowledge.
REQUIREMENTS
  • Previous experience as a Restaurant Manager
  • Extensive food and beverage knowledge, and ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Great leadership skills
  • Demonstrated ability to lead a team

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