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Mission Management Group

26 Mission Management Group Jobs Hiring Near You

Mission Management Group

Guest Service Manager

Beverly, MA · On-site

$55K - $65K/yr

DESCRIPTION Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product.

Mission Management Group

Food Runner

Beverly, MA · On-site

$15 - $30/hr

Keep management informed of any problems, complaints from guests or other team members. * Follow all company policies as outlined in company handbook. Accountabilities: * Addresses all guests in a ...

Mission Management Group

Server

Beverly, MA

$15 - $50/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Mission Management Group

Sous Chef

Beverly, MA

$55K - $65K/yr

Projecting a united management front to the staff. Building the Business and Guest Base * Working closely with the Executive Chef to build food sales through the delivery of consistent, high quality ...

Mission Management Group

Host

Beverly, MA

$16 - $20/hr

Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service. * Handle guests' complaints by listening ...

Mission Management Group

Food Runner

Beverly, MA

$15 - $30/hr

Keep management informed of any problems, complaints from guests or other team members. * Follow all company policies as outlined in company handbook. Accountabilities: * Addresses all guests in a ...

Mission Management Group

Host

Beverly, MA · On-site

$16 - $20/hr

Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service. * Handle guests' complaints by listening ...

Mission Management Group

Bartender

Beverly, MA

$15 - $50/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Mission Management Group

Bartender

Beverly, MA · On-site

$15 - $50/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Mission Management Group

Dishwasher

Beverly, MA

$16 - $20/hr

As a Dishwasher , you are a valuable member of the heart of the house team! You will be a member of a cohesive team that supports each other's success in a fast-paced environment. What you will do:

Mission Management Group

Line Cook

Beverly, MA

$16 - $22/hr

Able to complete additional tasks assigned by management * Able to meet all standards for safe food handling. * Able to work at approximately 36-inch table/stove and reach in approximately 36 inches.

Mission Management Group

Executive Chef

Beverly, MA

$65K - $85K/yr

Working with the General Manager to create a cohesive team within the kitchen. * Projecting a positive attitude within the kitchen and in the restaurant as a role model and member of the management ...

Mission Management Group

Sous Chef

Beverly, MA · On-site

$55K - $65K/yr

Projecting a united management front to the staff. Building the Business and Guest Base * Working closely with the Executive Chef to build food sales through the delivery of consistent, high quality ...

Mission Management Group

Barback

Beverly, MA

$15 - $30/hr

Keeps management informed of any problems, complaints from guests or other team members § Follows all company policies as outlined in company handbook Accountabilities: * Addresses all guests in a ...

Mission Management Group

Barback

Beverly, MA · On-site

$15 - $30/hr

Keeps management informed of any problems, complaints from guests or other team members § Follows all company policies as outlined in company handbook Accountabilities: * Addresses all guests in a ...

Mission Management Group

Executive Chef

Beverly, MA · On-site

$65K - $85K/yr

Working with the General Manager to create a cohesive team within the kitchen. * Projecting a positive attitude within the kitchen and in the restaurant as a role model and member of the management ...

Mission Management Group

Server

Beverly, MA · On-site

$15 - $50/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

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Infographic showing various job openings at Mission Management Group in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Guest Service Manager

Mission Management Group

Beverly, MA • On-site

$55K - $65K/yr

Full-time

Posted 28 days ago

Job description

DESCRIPTION
Leadership
The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and becomes fluent in the F&B options offered at their venue. Goes above and beyond to consistently "WOW" guests through a culture of empowerment. Creates and helps execute sales building and marketing events to help drive sales.
The Guest Service Manager is expected and required to work an average of 45-55 hours per week, including weekends and Holidays.
Leadership responsibilities include:
-Monitors and confirms all reservations and sets aggressive pars on the reservation system to ensure positive sales growth over last year.
-Hosts regular in-store food meetings and seminars promoting ongoing training for team members.
-Maintaining a positive, "win- win" attitude.
-Always working to improve the restaurant
-Ensures compliance with company policy.
Team Training & Development
-Ensures pre-meals are hosted daily and of good quality.
-Regularly recognizes team members for great performance.
-Has one-on-one coaching with struggling team members to improve performance.
-Maintains staffing pars (Increases retention and decreases turnover)
-Ensures all day-to-day operations are being run to MMG standards.
Impact Sales Center
-Actively supports all promotional and marketing initiatives.
-Analyzes previous sales, upcoming-booked events, promotions, special events, local impact events and holidays to forecast the future and ensure proper coverage and preparation.
-Monitors all reservations & events follow up and implementation of goals that increase sales volume and capitalizes on all sales opportunities.
-Creates and executes special venue specific contests featuring, but not limited to, holidays & menu rollouts.
Profitability
-Manages supply costs to budget by keeping and maintaining a declining budget every month. Provides team the supplies needed to do their job and never sacrifices guest service for keeping supplies cost down.
-Confirms accurate time punches for the previous and current day in point of sales system based on scheduled in and out times.
-Reviews hourly schedules and has them approved by "GM" prior to posting. Adjusts schedules according to projections, goals, and trends and will ensure proper coverage based on volume. Makes appropriate cuts when necessary.
-Exercises discount awareness to ensure any reduction of the price set forth by the company results in positive sales growth and guest experience.
-P&L Control: Understands and contributes positively to the venues profitability by analyzing the P&L statement and creates relevant action plans to help drive more money into the EBITDA line.
Guest Satisfaction
-Conducts anonymous venue phone audits to ensure the hosts are maximizing sales and selling the MMG experience.
-Practices a "Guest Centric" mentality and works toward improving host desks and reservation processes to ensure a better guest experience.
-Uses the reservation system to monitor and identify special occasions and/or celebrations, then goes above and beyond for these reservations.
-Conducts monthly reviews of website ensuring accurate information is posted.
-Monitors review sites for trends and coaches team to ensure improvement to maintain a Snapshot score to standards and goals.
-Takes lead on special marketing and promotional events.
-Creates and maintains hotel, apartment, mall, and small business relationships within close proximity to the venue.
Technical Skills
-Possessing a working knowledge of the POS system as well as the back office system, specifically:
-Inventory Managing System
-Food knowledge.
-Beverage knowledge.
REQUIREMENTS
  • Previous experience as a Restaurant Manager
  • Extensive food and beverage knowledge, and ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Great leadership skills
  • Demonstrated ability to lead a team

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