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What is it like to work at Public Storage?

Public Storage is a company that values customer satisfaction and employee empowerment, fostering a culture of teamwork and innovation. As a self-storage company, Public Storage's work environment is dynamic, with a mix of office and outdoor settings, and a focus on providing excellent customer service through a variety of roles, including sales, customer service, and facility management. Working at Public Storage may appeal to individuals who enjoy working in a fast-paced environment, have strong communication skills, and are motivated by the opportunity to contribute to a company that helps people and businesses manage their storage needs.

Do workers at Public Storage get paid breaks?

Sometimes. Only some people get paid breaks.
48% of people say they don’t get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Public Storage pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

At Public Storage, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Public Storage affordable enough for their workers?

Most people say the health insurance costs are okay.
76% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Public Storage?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 30% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 15% of people with changing schedules find out their shifts three weeks ahead of time.
  • 27% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 33 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Public Storage worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and February 2026.

Do Public Storage workers get to choose the shifts they work?

Most people get to choose which shifts they work.
78% report that they have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for Public Storage workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Public Storage?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Public Storage managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
76% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at Public Storage spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at Public Storage?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Public Storage good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and December 2025.

Do people at Public Storage feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Public Storage get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Public Storage?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Public Storage enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Public Storage recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Public Storage?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Public Storage?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Public Storage’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Public Storage is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular titles at Public Storage?
What are the most popular cities for Public Storage jobs?
What are the most popular states for Public Storage jobs?
What are the most popular job types at Public Storage?
What are the most popular categories at Public Storage?
Infographic showing various job openings at Public Storage in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.
Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Public Storage

Phoenix, AZ • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Public Storage rating

6.9

Company rating: 6.9 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

6th of 27 rated removal and storage companies

Job description

Company Description

Public Storage is the self-storage industry leader and we are Hiring Now!

Earn $17.00 Per Hour

Our Benefits

Total Rewards package available to our team:

  • We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
  • Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
    • Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
    • Company paid life, accidental death insurance, and exclusive vendor discounts
  • Mileage reimbursement is provided when traveling between properties or other work-related tasks
  • Our Property Managers have the opportunity to earn performance-based bonuses!
Job Description
  • Our Property Managers get to work independently at multiple locations; spending time both inside and outside
  • We assess customer storage needs and make suggestions, including selling packing and moving supplies
  • Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
  • Auditing cash drawers and making bank deposits are part of the daily business
  • We help keep our customers current with payments and make reminder and collection calls when required

Physical Requirements:

  • Ability to transport lift/move items weighing up to 35 pounds
  • Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
  • Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Qualifications

Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.

Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)

Additional Information

More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!

Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.

What Public Storage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Public Storage

Sourced by ZipRecruiter

Public Storage is a leading self-storage real estate investment trust (REIT) in the United States. With thousands of storage facilities across the country, Public Storage offers convenient and secure storage solutions for individuals and businesses. Public Storage facilities provide a range of storage unit sizes to accommodate various needs, from personal belongings to commercial inventory. Public Storage well-maintained and clean facilities are equipped with advanced security systems, including electronic gate access, surveillance cameras, and on-site management, ensuring the safety and protection of stored items.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1972

Social media

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