... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high‑quality service ...
Quick apply
60 Protolabs Customer Service Representative Jobs Hiring Near You
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high‑quality service ...
Customer Success Partner
Maple Plain, MN · On-site
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high-quality service ...
Customer Success Partner
Maple Plain, MN · On-site
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high-quality service ...
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, highquality service ...
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, highquality service ...
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
Quick apply
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high-quality service ...
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... This role supports customers and internal stakeholders by delivering timely, high-quality service ...
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
... Printing service lines. This entry-level position is designed to support Protolabs' growth by ... Maintain effective communications with internal partners on customer projects within Protolabs
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Quick apply
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Senior Account Manager
Maple Plain, MN · On-site
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Senior Account Manager
Maple Plain, MN · On-site
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Product Marketing Manager
Maple Plain, MN · On-site
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
Product Marketing Manager
Maple Plain, MN · On-site
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Quick apply
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Sells across all service lines and aligns the customer to Protolabs full product life cycle ...
Product Marketing Manager
Maple Plain, MN · On-site +1
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
Product Marketing Manager
Maple Plain, MN · On-site +1
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
Product Marketing Manager
Maple Plain, MN · On-site +1
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
Quick apply
Product Marketing Manager
Maple Plain, MN · On-site +1
$159.60K/yr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... Protolabs services, including target audience identification, competitive analysis, customer ...
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... Create and send quotes/toolpaths using proprietary software and customer supplied CAD models
Quick apply
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... Create and send quotes/toolpaths using proprietary software and customer supplied CAD models
Model Finisher - DMLS
$18.08 - $22.31/hr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... with Protolabs procedures and customer specifications, identifying non-conformances in parts.
New
Model Finisher - DMLS
$18.08 - $22.31/hr
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... with Protolabs procedures and customer specifications, identifying non-conformances in parts.
New
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... with Protolabs procedures and customer specifications, identifying non-conformances in parts.
New
Quick apply
... you represent yourself. We strongly believe diversity makes for more successful teams. Why ... with Protolabs procedures and customer specifications, identifying non-conformances in parts.
New
Lathe Machinist
$30.38 - $37.50/hr
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... Commitment to customer or employee service. What is in it for you * We offer a competitive salary
Lathe Machinist
$30.38 - $37.50/hr
... represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs ... Commitment to customer or employee service. What is in it for you * We offer a competitive salary
Protolabs Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
What are some common challenges Customer Service Representatives face, and how can they be overcome?
Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.
What are customer service representatives?
Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.
Can I work in Amazon from home?
Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.
What is the difference between Customer Service Representative vs Call Center Agent?
| Aspect | Customer Service Representative | Call Center Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Office, retail, or remote settings; direct customer interaction | Call centers, remote or office; primarily phone-based |
| Employer & Industry Usage | Retail, telecom, banking, healthcare | Telecom, tech support, insurance |
| Common Search & Comparison | Customer Service Representative | Call Center Agent |
Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.
Do workers at Protolabs get paid breaks?
Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.
100% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Protolabs pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
At Protolabs, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Protolabs affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between May 2025 and April 2026.
100% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people get paid time off at Protolabs?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and April 2026.
Do workers at Protolabs worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.
91% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to get time off at Protolabs?
Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and April 2026.
95% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Protolabs managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and August 2025.
Do workers at Protolabs do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
100% of people report that they don’t do extra unpaid work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.
100% of people report that they don’t do extra unpaid work.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.
How easy is it to take sick days at Protolabs?
Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Protolabs feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Protolabs get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at Protolabs?
Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and April 2026.
43% of people say they often feel stressed out at work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Protolabs enjoy their jobs?
Most people enjoy their job.
87% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.
87% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Protolabs recommend working with their team?
Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get enough training when they start at Protolabs?
Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at Protolabs?
Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think Protolabs’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how Protolabs is doing?
Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Protolabs?
Protolabs rating
9.0
Based on 22 frontline employees who took The Breakroom Quiz
2nd of 76 rated plastic manufacturers
Job description
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Customer Success Partner!
This role has a five day/week on-site expectation through training. After training it is a fixed hybrid role (Tues-Thurs in office in Maple Plain, MN; Mon, Fri remote).
The Customer Success Partner is at the heart of the Protolabs customer experience, ensuring every interaction is effortless, informed, and value‑driven. This role supports customers and internal stakeholders by delivering timely, high‑quality service through phone and email while proactively completing operational tasks that keep our teams aligned and our processes running smoothly. Customer Success Partners are empowered problem‑solvers who help customers move from idea to production with confidence.
Monday-Friday: 9:30am-5:30pm
- Ensure a seamless customer experience by reviewing and validating customer purchase orders for accuracy and completeness
- Enter and manage customer orders while developing a strong understanding of order workflows, systems, and downstream impacts
- Reconcile and verify customer payments, proactively resolving discrepancies to keep orders moving forward
- Act as a central liaison across departments, ensuring customer needs, questions, and issues are clearly communicated and escalated when needed
- Maintain accurate and up‑to‑date customer records in collaboration with the Customer Service Coordinator to support data integrity and reporting
- Manage incoming customer inquiries, assessing urgency and routing requests efficiently to the appropriate internal teams
- Deliver responsive, professional support via phone and email, partnering with customers to answer questions and resolve concerns effectively
- Contribute to team performance by supporting and tracking key service metrics
- Take on additional responsibilities as needed to support team initiatives and continuous improvement efforts
- High school diploma or equivalent; additional education or training is a plus
- 1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed
- Strong attention to detail and pride in delivering accurate, high‑quality work
- Customer‑focused mindset with a genuine interest in building positive, professional relationships
- Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently
- Clear, open communication style with a commitment to transparency and teamwork
- Comfortable using Microsoft Office tools and learning new technologies quickly
- Professional, friendly phone presence with the ability to speak clearly and confidently with customers
- Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy
- Comfortable adapting to new systems, processes, and programs as the business grows
- Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions
- Resourceful and collaborative—knowing how to leverage tools, documentation, and teammates to resolve customer needs
- Proficient in computer usage with accurate typing skills (40+ wpm) to support efficient customer interactions
- College degree
- Customer Service experience in a manufacturing environment
- Experience working in a fast-paced, dynamic environment
- Experience working in a team-centric, pool concept environment
- We offer a competitive salary and annual bonus opportunity
- In addition, we offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
What Protolabs employees say
Pay
Benefits
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About Protolabs
Sourced by ZipRecruiter
Industry
Industrial machinery manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Maple Plain, MN, US
Year founded
1999