27 Process Technology Customer Service Representative Jobs Hiring Near You

Description
Who We Are
Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow's products possible. Our company is a global sales organization with facilities based in Mentor, Mayfield and Willoughby, OH, Flushing, NY and Amery, WI. We are a tight-knit team that thrives on positive collaboration and open communication.
Our Values:

• Growth -Think big. Make a difference. Always continue learning personally and professionally. View mistakes as opportunities to improve.
• Ownership -Own decisions, actions, and failures. Do what's right versus what's easy. Hold yourself and others accountable.
• Drive Results - Display urgency, take action, achieve results. Challenge the status quo, take initiative, and make things happen. Focus on what matters most. Solve the biggest problems to make a difference.
• Innovation -Find a better way every day. Think differently. Imagination will take you everywhere!
• Teamwork -ONE Company. ONE Team. ONE Goal. Engage cross-functionally and throughout all levels. Work together to win.

Who You Are
In this role, you will be a results-oriented team player who drives accountability, quality, and efficiency within your department and across the Company. You will be a strong communicator who enjoys working with others to improve various aspects of the company.
If our values and vision resonate, and peek at your passions, take the first step and apply!
Role Responsibilities
The Shipping/Receiving function plays a foundational role in ensuring the operational success of the supply chain and overall business performance. This position has a direct impact on inventory accuracy, customer satisfaction, production flow, and overall logistics efficiency.
Inbound Logistics (Receiving):

• Ensures that all incoming materials, parts, or products are accurately received, verified, and recorded in inventory systems.
• Detects and reports discrepancies, shortages, or damaged goods, enabling timely resolution and minimizing disruption to production or order fulfillment.
• Confirms that the goods received meet quality standards and match purchase orders and supplier documentation.

Outbound Logistics (Shipping):

• Prepares and stages outgoing shipments with a strong emphasis on accuracy, timeliness, and packaging integrity.
• Generates and verifies shipping documentation (e.g., bills of lading, shipping labels, and customs paperwork), ensuring compliance with carrier and regulatory standards.
• Minimize delivery errors and delays, enhance customer satisfaction, and support service-level commitments.

Material Handling & Internal Movement:

• Safely and efficiently transports materials, inventory, and finished goods throughout the warehouse or production areas, supporting just-in-time delivery to manufacturing or fulfillment teams.
• Maintains organized and clearly labeled inventory zones, improving pick efficiency and reducing misplacement or stock-outs.
• Ensures that high-value or sensitive materials are handled properly to prevent damage or loss.

Inventory Accuracy and System Integrity:

• Contributes to accurate stock counts and supports cycle counting, reconciliation, and root cause analysis of inventory variances.
• Maintains data integrity in ERP/WMS systems by timely and correct transaction entries related to goods movement.
• Provides reliable, real-time information to purchasing, production, and finance teams, enabling better planning and resource allocation.

Compliance, Safety, and Operational Excellence:

• Upholds all safety procedures and OSHA compliance standards, reducing incidents and supporting a safe work environment.
• Handles hazardous or sensitive materials according to regulatory guidelines when applicable.
• Continuously looking for process improvements to enhance speed, reduce waste, and support lean warehouse operations.

Business Impact and Strategic Value:

• Plays a direct role in on-time delivery performance, cost control, and inventory optimization.
• Supports cross-functional teams by ensuring the right materials are in the right place at the right time-boosting efficiency, preventing delays, and ensuring continuity of business operations.
• Acts as the first and last line of quality assurance before materials enter the organization or leave for the customer-preserving the company's reputation and bottom line.

Work Environment

• Fast-paced, high-tech manufacturing environment.
• Requires working closely with production and engineering teams on-site.

Compensation and Benefits
The compensation range for this role is $18.00-$22.00/hour.
We offer our Team Members a competitive benefits package that includes medical plans, dental, vision, life insurance, retirement participation, paid time off, and more!
General Notices
Process Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identify, national origin, disability, or veteran status.
In accordance with federal law, we participate in the E-Verify program to confirm the employment eligibility of all newly hired Team Members. E-Verify is an internet-based system operated by the U.S. Department of Homeland Security (DHS) and the Social Security Administration (SSA).