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Premier Packaging
Premier Packaging

45 Premier Packaging Operations Manager Jobs Hiring Near You

Premier Packaging

Sr. Customer Service Rep 3

Augusta, GA · On-site

$44K - $60K/yr

Premier Packaging provides innovative packaging solutions through a combination of curiosity, drive ... Operational Execution & Oversight * Oversee and execute end-to-end order management for complex ...

Premier Packaging

Sr. Customer Service Rep 3

Augusta, GA · On-site

$16.75 - $23/hr

Premier Packaging provides innovative packaging solutions through a combination of curiosity, drive ... Operational Execution & Oversight * Oversee and execute end-to-end order management for complex ...

Premier Packaging

Maintenance Technician 2

Thomson, GA · On-site

$29.58 - $41.62/hr

Premier Packaging provides innovative packaging solutions through a combination of curiosity, drive ... Respond to equipment downtime with urgency to restore operations quickly and safely. Preventive ...

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Premier Packaging Jobs Information

Do workers at Premier Packaging get paid breaks?

Yes. Most people get paid breaks.
92% of people say they get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and January 2026.

Does Premier Packaging pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and January 2026.

At Premier Packaging, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
78% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from Premier Packaging affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at Premier Packaging?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and January 2026.

Do workers at Premier Packaging worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and December 2025.

Do Premier Packaging workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to get time off at Premier Packaging?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and January 2026.

Do Premier Packaging managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and December 2025.

Do jobs at Premier Packaging spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and December 2025.

How easy is it to take sick days at Premier Packaging?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and January 2026.

Is working at Premier Packaging good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Premier Packaging feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people at Premier Packaging get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and January 2026.

Is it stressful to work at Premier Packaging?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people at Premier Packaging enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people at Premier Packaging recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people get enough training when they start at Premier Packaging?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and January 2026.

Do people get support to advance at Premier Packaging?

Most people aren’t given support to advance their career here.
In the last year, 82% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and December 2025.

Do people think Premier Packaging’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
94% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers feel well informed about how Premier Packaging is doing?

Most people don’t feel well informed about how the company is doing.
93% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and January 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Premier Packaging?
What are the most popular categories at Premier Packaging?
Infographic showing various Operations Manager job openings at Premier Packaging in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Sr. Customer Service Rep 3

Sr. Customer Service Rep 3

Premier Packaging

Augusta, GA • On-site

$44K - $60K/yr

Full-time

Posted 16 days ago

Premier Packaging rating

6.7

Company rating: 6.7 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

83rd of 113 rated packaging manufacturers

Job description

Premier Packaging provides innovative packaging solutions through a combination of curiosity, drive, and a culture that embraces an entrepreneurial spirit. We are responsive to our customers' needs, responsible to one another and the environment, and improve our processes to deliver quality products. We ask 'Why' so we can deliver the 'How'.
The Sr. Customer Service Representative is a senior-level individual contributor responsible for owning complex and strategic customer accounts end-to-end, driving customer satisfaction, and influencing cross-functional execution. This role operates with a high degree of autonomy and serves as a subject matter expert, escalation point, and mentor within the Customer Service organization.
The CSR Level 3 is expected to proactively identify risks, resolve issues independently, and implement solutions that improve both the customer experience and internal processes. This role goes beyond transactional support and directly contributes to customer retention, revenue protection, and operational efficiency.
Key Responsibilities
Account Ownership & Customer Strategy
  • Own a portfolio of high-value, complex, or strategic accounts, including customers with advanced supply chain, inventory, or service requirements.
  • Act as the primary point of contact and internal advocate for assigned customers.
  • Anticipate customer needs, identify risks, and proactively implement solutions to improve service and retention.
  • Partner with Sales to support account growth, service strategy, and customer satisfaction.

Escalation & Decision-Making Authority
  • Serve as the primary escalation point for customer issues, including order discrepancies, delivery failures, inventory shortages, and billing concerns.
  • Independently assess root causes and execute timely resolutions with minimal management involvement.
  • Exercise sound judgment to make decisions that balance customer satisfaction and company policy/margin expectations.
  • Lead service recovery efforts for high-impact issues.

Operational Execution & Oversight
  • Oversee and execute end-to-end order management for complex orders, including:
    • Margin validation and risk identification
    • Drop shipments and drop trailer coordination
    • Manufactured job submissions
  • Monitor order flow, backlog, and open reports; take proactive action to prevent service disruptions.
  • Ensure adherence to company policies, service standards, and accuracy expectations.

Cross-Functional Leadership
  • Act as the key liaison between Customer Service, Sales, Purchasing, Shared Services, and Operations.
  • Influence cross-functional teams to prioritize and resolve customer-impacting issues.
  • Collaborate with Purchasing and Sales on inventory strategy, reorder levels, and stocking agreements.
  • Lead coordination and resolution of 3PL inventory discrepancies and service issues.

Process Improvement & Business Impact
  • Identify trends, root causes, and inefficiencies; lead process improvement initiatives that enhance service levels and reduce errors.
  • Recommend and implement changes that improve order accuracy, turnaround times, and customer satisfaction.
  • Contribute to standardization of best practices across the Customer Service team.

Mentorship & Team Leadership
  • Serve as a mentor and coach to CSRs and Shared Services team members.
  • Lead onboarding and training for new hires; support skill development across the team.
  • Act as a go-to resource and subject matter expert for systems, processes, and complex scenarios.
  • Promote accountability and consistency in execution across the team.

Systems & Customer Enablement
  • Manage and respond to customer communications in Outlook, Omni, and other platforms with urgency and professionalism.
  • Enter, track, and manage cases in Salesforce for quality, delivery, and invoicing issues.
  • Set up customer portals and lead customer training and adoption efforts.

General Requirements
  • Associate degree required; bachelor's degree preferred.
  • 5-7+ years of experience in customer service, preferably in manufacturing, distribution, or a fast-paced B2B environment.
  • Proven experience managing complex or high-value customer accounts.
  • Demonstrated ability to independently resolve escalations and make business decisions.
  • Strong analytical and problem-solving skills with a focus on root cause resolution.
  • Experience influencing cross-functional teams and driving outcomes.
  • High sense of urgency with strong organizational and time management skills.
  • Proficiency in ERP systems, Salesforce (or similar CRM), and Microsoft Office.
  • Excellent written and verbal communication skills, including executive-level communication.

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