Polygon.io
Polygon.io

60 Polygon Account Manager Jobs Hiring Near You

About incident.io incident.io is the leading AI incident response platform, built to help teams ... The Expansion Account Management team drives customer success and revenue growth through a scaled ...

Account Executive

Santa Clara, CA · On-site

$150K - $190K/yr

Agora.io's Account Executive will be responsible for driving and gaining customer adoption of Agora ... Update and maintain all sales processesincluding processes and reporting tools, including CRM, ...

Account Manager

Greensboro, NC · On-site

$60K - $80K/yr

About Intelligent Locations.io: Founded in 2015, Intelligent Location.io works to solve operational ... or account management role. Healthcare related and bachelor's degree is preferred * Strong ...

Expansion Account Manager

New York, NY · On-site

$105K - $115K/yr

About incident.io incident.io is the leading AI incident response platform, built to help teams ... The Expansion Account Management team drives customer success and revenue growth through a scaled ...

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies ... As an Account Manager within our SMB segment (1 to 200 employees), you will drive expansion revenue ...

Why Mend.io We are redefining how modern organizations secure software from open source and custom ... As an Account Growth Manager, you own the customer relationship end-to-end. Starting from ensuring ...

Account Manager

Manhattan, NY · On-site

$70K - $90K/yr

About Lefty.io Lefty is the leading end-to-end Influencer Marketing Platform trusted by the world ... We're seeking a skilled, client-focused Account Manager to join our New York office. This is a ...

About Acadia.io * 2026 AdAge A List 2026 Media Agency of the Year * 2025 AdAge Best Places to Work ... The Senior Account Manager will be the primary owner and driver of several major accounts while ...

Nashua NH Amphenol's High Speed IO Cable Group, a Business Unit within Amphenol Corporation, is the market leader in high speed, high bandwidth electrical and optical cables for the Telecom/Datacom ...

When something happens that changes people's lives Polygon is needed. Our customers rely on us ... Responsible for managing assigned house accounts that have little to no sales representation ...

When something happens that changes people's lives Polygon is needed. Our customers rely on us ... Responsible for managing assigned house accounts that have little to no sales representation ...

For more information visit stova.io. Position Overview Stova is seeking a motivated, detail-oriented, and customer-focused Account Manager to support the retention and growth of customer base. This ...

Nashua NH Amphenol's High Speed IO Cable Group, a Business Unit within Amphenol Corporation, is the market leader in high speed, high bandwidth electrical and optical cables for the Telecom/Datacom ...

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Polygon.io Jobs Information

What is it like to work at Polygon?

Polygon is a media company that prioritizes a collaborative and inclusive work environment, valuing diverse perspectives and creative expression. The company's structure is organized into various teams, including editorial, video production, and social media, which work together to produce engaging content for gamers and pop culture enthusiasts. Working at Polygon may appeal to candidates who are passionate about gaming and entertainment, as the company offers opportunities to contribute to high-quality content and be part of a dynamic team that is shaping the gaming media landscape.

Expansion Account Manager

incident.io

New York, NY • Remote

Full-time

Medical, Retirement, PTO

Posted 14 days ago


Job description

About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

Our Customer Success Organization is central to incident.io, expertly understanding customer challenges and delivering impactful Incident Management solutions.

We take a customer-led product approach, working closely with our Product team to address each customer's unique needs. We aim to delight customers at every stage, fostering long-term relationships built on trust and mutual growth.

The Expansion Account Management team drives customer success and revenue growth through a scaled, data-driven model. Managing our high-volume Commercial base, they use automation, insights, and one-to-many strategies to drive adoption, retention, and expansion. Through strategic thinking and proactive outreach, they uncover growth opportunities, enhance efficiency, and ensure customers realize the full value of incident.io.

What you'll be doing:
  • Manage a portfolio of scaled customers guiding them through various post-sales stages to ensure they achieve their goals with incident.io. You thrive on understanding technical products and educating customers on their potential value.

  • Drive adoption and expansion using scalable, one-to-many engagement tactics. You'll ensure customers see tangible outcomes and value is maximized across entire engineering organizations.

  • Identify and capitalize on upsell and cross-sell opportunities by introducing additional relevant features, products, or services that align with evolving customer needs and drive mutual growth.

  • Own strategic post-sales activities for your customers by combining product expertise, strategic planning, and project management to deliver a seamless and valuable customer experience.

  • Proactively identify and mitigate churn risks, working closely with the broader GTM team to address challenges before they become roadblocks to long-term success.

What experience you need to be successful:
  • Proven experience managing multiple customer relationships in a Customer Success, Account Management, or similar role within a SaaS environment.

  • A strong track record of driving adoption, retention, and expansion through customer-centric strategies.

  • Demonstrated success in identifying upsell or cross-sell opportunities and contributing to revenue growth.

  • Excellent time management, prioritization, and project management skills to handle a scaled customer portfolio effectively.

  • Strong communication and interpersonal skills with a talent for building rapport and trust quickly.

What we offer:

We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth.

  • Market leading private medical insurance

  • Generous parental leave

  • First Friday of the month off

  • Generous annual leave/PTO allowance

  • Competitive salary and equity

  • Remote working and personal development budget

  • Enhanced pension/401k