Monee, IL · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of ... We offer competitive wages, excellent affordable insurance benefits (including health, dental ...
New
Monee, IL · On-site
$60K - $80K/yr
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of ... We offer competitive wages, excellent affordable insurance benefits (including health, dental ...
New
Tulsa, OK · On-site
$40K - $60K/yr
Licensed Insurance Customer Service Location: Tulsa, OK, 74133 Salary: $40000.0 - $60000.0/year Experience: 1 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional ...
Tulsa, OK · On-site
$40K - $60K/yr
Licensed Insurance Customer Service Location: Tulsa, OK, 74133 Salary: $40000.0 - $60000.0/year Experience: 1 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional ...
Bristol, RI · On-site
$41K - $57K/yr
We are looking to hire a motivated candidate for an in-office, full time customer service representative / receptionist position in a high paced environment with a focus on professionalism and the ...
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Bristol, RI · On-site
$41K - $57K/yr
We are looking to hire a motivated candidate for an in-office, full time customer service representative / receptionist position in a high paced environment with a focus on professionalism and the ...
Pittsburgh, PA · On-site
$38K - $53K/yr
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Representative - State Farm Agent Team Member.
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Pittsburgh, PA · On-site
$38K - $53K/yr
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Representative - State Farm Agent Team Member.
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$60K - $80K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
New
Customer Service Supervisor
?The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.
For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you're looking for change, and you're ready to make changes ... we're looking for you.
Job Description
Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
Execute daily customer contract requirements and identify accessorial activity
Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
Ensure necessary documentation is completed and filed according with company and customer guidelines
Provide professional, safe, fair and secure work environment and direct daily activities
Lead support staff to increase productivity via improved work processes and associate development
Administer associate recognition programs as outlined in company/account/site guidelines
Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
Ensure value-added services for customers are completed as required
Required Education and Experience
Bachelor's degree or equivalent experience, required
1-3 years of experience in a lead / supervisory / management position, required
1-2 years of logistics industry experience, preferred
Previous customer service and operations background, required
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
Employment Type: FULL_TIME