ZipRecruiter

Log In

Pendo
Pendo

49 Pendo Jobs Hiring Near You

Pendo

Chief of Staff, COO

Raleigh, NC

The Team + The Role Pendo is building on more than a decade of leadership in improving society's experience with software. The company is pursuing an ambitious growth journey, with a bold goal to ...

Pendo

Field Marketing Manager

San Francisco, CA

The Team + The Role Pendo's Field Marketing team partners closely with Sales to create programs that drive pipeline growth, deal acceleration, and stronger customer relationships. The team builds ...

Pendo

Field Marketing Manager

San Francisco, CA · On-site

The Team + The Role Pendo's Field Marketing team partners closely with Sales to create programs that drive pipeline growth, deal acceleration, and stronger customer relationships. The team builds ...

next page

Showing results 1-20

All JobsPendo Jobs

Pendo Jobs Information

What is it like to work at Pendo?

Pendo is a product analytics company that values a culture of collaboration, innovation, and customer-centricity, fostering a dynamic and supportive work environment.

The company has a flat organizational structure, with a focus on cross-functional teams and open communication, allowing employees to work closely with colleagues from various departments and contribute to the company's mission of helping businesses understand their customers.

Working at Pendo may appeal to candidates who are passionate about product development, customer experience, and data-driven decision making, as the company offers opportunities for professional growth, flexible work arrangements, and a comprehensive benefits package.
What are the most popular titles at Pendo?
What are the most popular cities for Pendo jobs?
What are the most popular states for Pendo jobs?
What are the most popular job types at Pendo?
What are the most popular categories at Pendo?
Infographic showing various job openings at Pendo in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, and 42% Remote job distribution.
Senior Customer Engineer, Novus - Emerging Business

Senior Customer Engineer, Novus - Emerging Business

Pendo

Raleigh, NC • On-site

$101K - $139K/yr

Full-time

Retirement

Posted just now

Job description

The Team + The Role
Pendo is on a mission to improve society's experience with software. With the launch of Novus, Pendo is changing how companies understand their products through autonomous product intelligence that connects directly to codebases to automate instrumentation and analysis. The Emerging Business segment partners with innovative startups and mid-market companies that need to move quickly from product questions to product insight.
As a Senior Customer Engineer for Novus, you will be the technical architect for strategic Emerging Business accounts. You will guide customers through repository connection, autonomous instrumentation, and codebase-driven product intelligence, helping engineering and product teams achieve rapid time-to-value. You will also serve as a key field-to-product feedback loop as Pendo scales a new product frontier.
This role is based in our Raleigh office.
What this looks like day-to-day
  • Architect autonomous intelligence: Guide CTOs and lead engineers through connecting GitHub and GitLab repositories to Novus. Ensure Cortex accurately maps user journeys and product context without requiring manual tracking code.
  • Drive high-velocity adoption: Help Emerging Business customers move quickly from implementation to insight. Use Signals to proactively surface product friction and growth opportunities, and advise product teams on how to act on what Novus reveals.
  • Bridge technical success to expansion: Use Novus data to identify credible technical expansion paths. Provide the technical validation customers need to evaluate broader Pendo platform adoption, including Pendo Orchestrate and Mobile capabilities.
  • Define the implementation playbook: Build the Novus Implementation Framework for a new product pod. Document best practices for repository structure, AI-review workflows, and complex single-page application architectures.
  • Serve as product liaison: Act as the primary field-to-product feedback loop for Novus. Partner with AI and Engineering teams to improve how the agent interacts with different tech stacks and increases instrumentation accuracy.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
  • 5-8+ years of experience in a highly technical, customer-facing role such as Customer Engineering, Solutions Architecture, Technical Account Management, or Professional Services.
  • Deep comfort with Git workflows, modern JavaScript frameworks such as React, Vue, or Angular, and REST APIs.
  • Ability to understand how code translates into user behavior and explain that connection to both technical and non-technical stakeholders.
  • Working understanding of, or strong demonstrated passion for, LLMs and agentic workflows.
  • Experience operating in fast-paced, ambiguous environments with a bias to act and the ability to solve problems without a defined playbook.
  • Strong communication skills, with the ability to translate complex technical concepts into clear, actionable strategies for developers, product leaders, and executive stakeholders.
Nice-to-haves
  • Experience with the Model Context Protocol or AI-driven developer tools.
  • Experience supporting startups or mid-market customers in an Emerging Business, high-growth, or fast-moving SaaS environment.
  • Experience with complex single-page application architectures.
  • Experience developing implementation frameworks, technical playbooks, or best-practice documentation for new products.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected On-Target Earnings (OTE) range for this role to be performed in Raleigh is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.
Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Apply