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17 Peak Support Customer Success Manager Jobs Hiring Near You

Peak Support LLC

Tier 1 Customer Support - Trailguide

$17.50 - $22.25/hr

Strong time management and multitasking skills * Willingness to learn and adapt to new tools and ... Automotive customer support/service/success experience * Technology customer support/success ...

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Infographic showing various Customer Success Manager job openings at Peak Support in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, and 9% Remote job distribution.

Customer Success Coach / Facilitator - E-commerce Coach | Philippines

Peak Support LLC

Cambridge, MA • On-site

Full-time

Re-posted 2 days ago

Job description

Description:

About the Role


We are looking for a highly engaging and facilitative Customer Success Facilitators to support customers in launching and growing our client’s AI-powered dropshipping businesses. This role is ideal for someone who excels at guiding, teaching, and coaching individuals through structured programs while ensuring a high-quality customer experience.


The ideal candidate has strong facilitation skills, can confidently lead onboarding sessions, simplify complex concepts, and motivate customers to take action.


Key Responsibilities

  • Facilitate onboarding sessions for new customers, guiding them through the client’s platform and program structure.
  • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals, product research, marketing strategies, and store optimization.
  • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners.
  • Track customer progress and identify opportunities for intervention or additional support.
  • Build strong customer relationships to drive engagement, retention, and success.
  • Collaborate with internal teams to provide customer feedback and improve training materials.
  • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies.
  • Support community engagement and facilitate discussions within coaching groups.


About Peak Support


At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.


We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.


Requirements:
  • Proven experience in facilitation, training, coaching, or customer success roles.
  • Strong presentation and public speaking skills.
  • Excellent verbal and written English communication skills.
  • Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred.
  • Strong ability to create accountability and encourage action during live sessions.
  • High level of integrity and accuracy in CRM documentation and process tracking.
  • Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly.
  • Strong organizational and follow-up skills.


Preferred Candidate Profile

  • Background in training, learning & development, or coaching.
  • Experience facilitating virtual workshops or webinars.
  • Strong understanding of online business models, paid ads, and customer journey management.
  • Passion for helping entrepreneurs succeed.