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83 Pacific Bells Call Center Supervisor Jobs Hiring Near You

Input Audio LLC

Call Center Supervisor

Austin, TX · On-site

Full-time Call Center Supervisor About Us At [Company Name], we pride ourselves on delivering exceptional customer service and support. Our call center is the heart of our customer interactions, and ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Input Audio LLC

Call Center Supervisor

Austin, TX

Full-time Call Center Supervisor About Us At [Company Name], we pride ourselves on delivering exceptional customer service and support. Our call center is the heart of our customer interactions, and ...

Alivia Health

PR · On-site

The Call Center Supervisor provides direct leadership to Call Center agents and serves as the primary owner of daily call center execution, workforce coverage, queue management, service levels ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

SPS North America

Call Center Supervisor

New York, NY

Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule Lead a High-Performing Customer Service Team The Call Center Supervisor oversees daily call center operations and supports a team responsible for ...

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Pacific Bells Jobs Information

Does Pacific Bells pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people at Pacific Bells feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Is it stressful to work at Pacific Bells?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people at Pacific Bells recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get enough training when they start at Pacific Bells?

Most people didn’t get enough training when they started.
80% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get support to advance at Pacific Bells?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people think Pacific Bells’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

Do workers feel well informed about how Pacific Bells is doing?

Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and January 2026.

What other companies are hiring for Call Center Supervisor jobs?

What are the most popular jobs at Pacific Bells?

What are the most popular categories at Pacific Bells?

Infographic showing various Call Center Supervisor job openings at Pacific Bells in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Call Center Supervisor

Cedar Riverside People'

Minneapolis, MN • On-site

$25 - $28/hr

Full-time

Re-posted 13 days ago

Job description

About the Role:

The Call Center Supervisor plays a pivotal role in overseeing daily operations within a busy call center environment to ensure exceptional customer service and achievement of performance targets. This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors call center metrics closely, analyzing data to identify trends and implement strategies that improve efficiency and customer satisfaction. Additionally, the role involves coordinating outbound calling campaigns and collaborating with sales teams to drive center sales objectives. Ultimately, the Call Center Supervisor ensures that operational goals are met while fostering a positive and motivating work environment.

Minimum Qualifications:

  • Proven experience working in a call center environment, preferably in a supervisory or team lead role.
  • Strong oral and verbal communication skills with the ability to effectively interact with customers and team members.
  • Demonstrated knowledge of call center metrics and performance management.
  • Ability to manage outbound calling campaigns and understand sales processes within a call center.
  • Proficiency in call center management software and related technology.

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience with CRM systems and workforce management tools.
  • Background in sales or customer service within a call center setting.
  • Certification in call center management or leadership training.
  • Bilingual abilities to support diverse customer bases.

Responsibilities:

  • Supervise and support call center agents during inbound and outbound calls to maintain high-quality customer interactions.
  • Monitor key performance indicators such as call volume, average handle time, and customer satisfaction scores to ensure targets are met.
  • Conduct regular coaching sessions and performance reviews to develop team members’ skills and address any performance issues.
  • Coordinate outbound calling initiatives to maximize sales opportunities and meet revenue goals.
  • Collaborate with management to develop and implement process improvements and training programs.
  • Manage scheduling and staffing to ensure adequate coverage during peak call times.
  • Handle escalated customer issues and provide timely resolutions to maintain service excellence.

Skills:

The required skills such as call center management and understanding of call center metrics are essential for monitoring team performance and driving continuous improvement. Oral and verbal communication skills are used daily to provide clear instructions, deliver feedback, and resolve customer issues effectively. Experience with outbound calling and center sales enables the supervisor to lead sales initiatives and motivate agents to meet targets. Familiarity with the call center environment allows the supervisor to anticipate operational challenges and implement efficient workflows. Preferred skills like CRM proficiency and bilingual communication enhance the supervisor’s ability to manage customer relationships and support a diverse team, contributing to overall success.


08:00 am to 05:00 pm
40 hours per week