23 Origence Customer Success Manager Jobs Hiring Near You

Shaping the Future of Lending

With 30 years of fintech leadership, Origence empowers credit unions with innovative SaaS lending solutions that make lending more accessible, efficient, and competitive. We invest in our people and foster a culture of innovation, ownership, and continuous improvement. As we help shape the future of lending, we're leveraging AI to enhance the way we work and create value for our clients, and we're seeking individuals who are excited by emerging technologies and eager to use them responsibly to solve problems and drive impact.

The Product Manager leads core product management responsibilities for a defined product area(s) with growing strategic input and autonomy. The Product Manager owns end-to-end delivery of features within assigned product area(s), leads feature area strategy with growing independence, and may require execution of more than one initiative in parallel.

The Origence Mindset

At Origence, we are self-aware, adaptable, and relentlessly focused on creating meaningful impact. We think like owners, embrace complexity and ambiguity, challenge conventional thinking, and continuously pursue smarter, more effective ways to solve problems and advance the business. If this mindset reflects who you are, you may be exactly who we're looking for.

How You'll Contribute:

Core Product Management

• Develop business cases by analyzing customer impact, summarizing qualitative and quantitative insights, and documenting assumptions; prepare benefit assessments by analyzing ROI, including build vs buy analysis, customer value, regulatory or operational impact, and competitive positioning; recommend strategic prioritization across teams

• Own the team backlog for assigned area(s) by evaluating customer value, regulatory requirements, technical constraints, competitive considerations, and business impact; make trade-off decisions

• Make trade-off decisions between feature requests, technical debt, and compliance needs for a defined product area by balancing customer value, technical feasibility, and regulatory impact

• Lead as primary content authority for product features during SAFe ceremonies including PI Planning, solution demos, and inspect & adapt workshops; communicate feature intent, clarify requirements, and align stakeholders on priorities

Competitive Insights

• Monitor competitive releases and emerging solutions to assess threats and opportunities; recommend strategic responses for product area

• Analyze usage data, win/loss data, and competitive intelligence to identify differentiation opportunities and inform product area strategy

Integrations & Partnerships

• Manage integrations and own integration strategy for a defined product area, ensuring functional, compliance, and performance requirements are met

• Inform and support the definition for integration standards, API patterns, and partnership models that support cross-product capabilities

• Evaluate and recommend third-party solutions that strengthen product strategy for a product or major initiative; understand and manage strategic partner relationships with the support of the Partnerships Team to influence roadmaps

Team Leadership & Development

• Share knowledge and experience; provide guidance on PM practices and career development

• Contribute to hiring and building high-performing teams; participate in candidate assessment and onboarding

Universal Product Management Responsibilities

In addition to the level-specific responsibilities above, all Product Managers are responsible for:

Solution Definition & Requirements

• Define product solutions through collaboration with engineering, design, and stakeholders; document solution estimates and acceptance criteria; write features and user stories; establish measurable success metrics
• Define non-functional requirements for performance, scalability, reliability, monitoring, and security; balance technical debt with business needs

Customer Research & Analytics

• Lead customer interviews and gather feedback to understand pain points, workflows, and competitive gaps; translate research into prioritized requirements

• Design and analyze A/B tests and experiments to validate product decisions; apply data-driven learning to reduce risk
• Build analytical frameworks to measure feature adoption; track usage metrics and customer satisfaction; create reporting to communicate results
• Set success metrics and KPIs for owned product areas; use insights to recommend improvements and support roadmap decisions

Regulatory Compliance & Security

• Ensure solutions comply with applicable regulations (TILA, RESPA, ECOA, FCRA, Fair Lending, UDAAP) and incorporate guidance from regulatory agencies (NCUA, FDIC, CFPB)
• Ensure security and privacy requirements are addressed including PII protection, data encryption, SOC 2 compliance, and cybersecurity standards

Go-to-Market & Customer Success

• Support Sales & Marketing with competitive positioning, demos, enablement materials, and customer-facing presentations
• Support customer onboarding by documenting workflows and developing adoption strategies; drive feature adoption through training and guidance
• Manage release planning and execution; coordinate feature flag activation; ensure operational readiness for product launches

Documentation

• Develop and maintain product documentation including release notes, user guides, functional specs, training materials, and implementation guides

Cross-Functional Collaboration

Partner with Product Design, Product Operations, Partnerships, Software Engineering, QA, IT, Client Support, Implementations, Sales, Marketing, Finance, Legal, and Compliance to execute product plans and achieve business objectives.

What Makes You a Great Fit:

Education

• Bachelor's degree in Business, Computer Science, Finance, Accounting, Engineering, or related field required.

Experience

• Strong analytical skills with ability to interpret data and make evidence-based decisions
• Excellent communication skills with ability to explain technical concepts to non-technical audiences
• Experience writing detailed requirements documentation and user stories
• Customer-focused approach with ability to balance competing priorities
• Demonstrated ability to collaborate effectively with cross-functional teams
• Experience with agile development methodologies (SAFe, Scrum)

Tools & Technology

• Familiar with AI tools such as CoPilot, Claude, or ChatGPT and AI prompting
• Experience with product management tools such as Jira, Azure DevOps, Aha!, Productboard, Confluence, Lucid, Figma, MixPanel and similar software tools

Your Strengths & Expertise:

Industry Experience

Experience in financial services, automotive finance, fintech, financial technology, or enterprise B2B software.

Technical Knowledge & Skills

• Technical background with ability to discuss architecture, APIs, and system design
• Understanding of system architecture, integrations, and risk management
• SQL proficiency and comfort with analytics tools
• Knowledge of industry, regulations, and compliance requirements

Certifications

• SAFe certifications (POPM, Agilist)
• Industry certifications relevant to product domain

Bring your ideas, your curiosity, and your unique perspective. We'll provide the opportunities, tools, and support to help you succeed.

How We Invest in You:

• 401(k) with 8% Company Match
• Flexible Work Environment
• Competitive Paid Time Off
• Tuition Reimbursement & Education Benefits
• Comprehensive Health & Wellness Benefits
• Microsoft Copilot and AI-Enabled Tools
• Continuous Learning & Development Opportunities
• A culture of connection, celebration, and growth through employee-driven programs, company events, holiday celebrations (Star Wars Day), monthly town halls, quarterly company meetings, and team traditions like Bring Your Kid to Work Day

Recognizing Your Impact

The starting salary range for this full-time position is $99400 - $124300 per year. We offer competitive compensation designed to recognize the value, experience, and contributions each team member brings to Origence. Base pay is determined by factors including experience, geographic location, and internal equity, and eligible positions may participate in our annual bonus program.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.