Boston, MA · On-site
$130K - $145K/yr
Senior Customer Success Manager As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise ...
Boston, MA · On-site
$130K - $145K/yr
Senior Customer Success Manager As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise ...
Dallas, TX · On-site
$130K - $145K/yr
Senior Customer Success Manager OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and ...
Dallas, TX · On-site
$130K - $145K/yr
Senior Customer Success Manager OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and ...
Boston, MA · On-site
$130K - $145K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
Boston, MA · On-site
$130K - $145K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
San Francisco, CA · On-site
$145K - $180K/yr
Senior Customer Success Manager OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and ...
San Francisco, CA · On-site
$145K - $180K/yr
Senior Customer Success Manager OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and ...
Dallas, TX · On-site
$130K - $145K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
Dallas, TX · On-site
$130K - $145K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
Boston, MA · On-site
$130 - $145/hr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
Boston, MA · On-site
$130 - $145/hr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
San Francisco, CA · On-site
$90K - $100K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 ...
San Francisco, CA · On-site
$90K - $100K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 ...
San Francisco, CA · On-site
$145K - $180K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
San Francisco, CA · On-site
$145K - $180K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
San Francisco, CA · On-site
$80K - $100K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 ...
San Francisco, CA · On-site
$80K - $100K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 ...
San Francisco, CA · On-site
$90K - $100K/yr
Customer Success Manager II As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their ...
San Francisco, CA · On-site
$90K - $100K/yr
Customer Success Manager II As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their ...
Dallas, TX · On-site
$90 - $100/hr
Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their communities.
Dallas, TX · On-site
$90 - $100/hr
Job Summary As a Customer Success Manager II at OpenGov, you own and manage a portfolio of ~80 customers, ensuring they don't just use our software but transform how they serve their communities.
Boston, MA · On-site
$105K - $120K/yr
Job Summary As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary ...
Boston, MA · On-site
$105K - $120K/yr
Job Summary As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary ...
Boston, MA · On-site
$105K - $135K/yr
Job Summary As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary ...
Boston, MA · On-site
$105K - $135K/yr
Job Summary As a Customer Success Manager III at OpenGov, you are a strategic architect of customer value. You will own a dedicated portfolio of ~40 high-impact customers, serving as their primary ...
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align ...
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align ...
Chicago, IL · On-site
$105K - $118K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align ...
Chicago, IL · On-site
$105K - $118K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align ...
Chicago, IL · On-site
$110K - $125K/yr
The Manager, Sales Development leads the front line of OpenGov's mission. You won't just hit a ... OpenGov customer. Mission-driven selling makes a team easier to motivate, coach, and retain.
Chicago, IL · On-site
$110K - $125K/yr
The Manager, Sales Development leads the front line of OpenGov's mission. You won't just hit a ... OpenGov customer. Mission-driven selling makes a team easier to motivate, coach, and retain.
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120 - $130/hr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120 - $130/hr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
Chicago, IL · On-site
$120K - $130K/yr
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than ... Lead and manage complex, end-to-end implementation projects for new and expanding customers ...
$130K - $145K/yr
Other
This job post has expired today. Applications are no longer accepted.
As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts. Beyond managing your own portfolio, you will partner with Sales and Product leadership to refine our go-to-market strategy and serve as a mentor to the broader CS organization. This is a role for a strategically-minded senior CS professional who thrives on over-achieving retention targets and driving digital transformation at scale.
Key ResponsibilitiesPortfolio Ownership: Take direct accountability for the net retention, renewals, and enterprise usage of a high-value customer base across OpenGov's portfolio of products.
Solution Prescription: Leverage comprehensive customer success plans to help align OpenGov's products to customers' unique goals, driving predictable adoption, retention & expansion.
Executive Influence: Proactively identify and connect with senior stakeholders—including Finance Directors, City Managers, and Council Members—to align OpenGov's value with their strategic initiatives.
Cross-Functional Leadership: Work as a bridge between customers and OpenGov's Product and Field leadership to drive product improvements and resolve high-priority escalations.
Customer Advocacy: Manage and advocate for a large list of accounts, maintaining high satisfaction through rapid issue resolution and proactive escalation management.
Community Building: Travel to engage customers in person and lead regional user groups to accelerate product value and foster a community of power users.
Operational Excellence: Complete advanced OpenGov training to become an expert in our unique sales approach and product messaging, then apply those insights to mentor junior CSMs.
Senior SaaS Experience: 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment.
Proven Over-Achievement: A consistent track record of exceeding quarterly retention and revenue goals.
Executive Presence: Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level.
Industry Knowledge: Rapid ability to master OpenGov's product verticals, including local/state government, special districts, and higher education.
Technical & Business Acumen: Highly proficient in Salesforce, G-Suite, and modern CS platforms; able to translate technical features into business outcomes.
Education: Bachelor's degree required; Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus.
Travel: Willingness and ability to travel as required to meet customers and lead regional events.
Boston, MA: $130,000 - $145,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Sourced by ZipRecruiter
Software development
501 - 1,000 Employees
San Francisco, CA, US
2012