52 Novelis Customer Service Representative Jobs Hiring Near You

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

The Manager Digital Workplace provides leadership over the technical direction, architecture and engineering of DWP platforms and services. This role is responsible for establishing the technical vision and roadmap for DWP, driving innovation and adoption of emerging technologies while aligning to business strategy. This role oversees the interplay of engineering and operations, working Regional DWP Leads and other technical partners to coordinate complex projects, engineering transformations and operational readiness. It involves significant vendor engagement: evaluating, selecting, negotiating with, and managing major vendors for both engineering deliverables and operations, ensuring best-in-class quality, cost efficiency, and adherence to corporate standards. This role is accountable for holistic technical governance and the orchestration of end-to-end solutions, bridging the gap between pure operations and high-level architecture.

Responsibilities

• Lead and develop DWP engineers, providing technical direction, coaching, and performance guidance to support high-quality delivery and operational readiness.
• Plan and oversee engineering execution for DWP initiatives, including endpoint platforms, collaboration services, identity, and user experience solutions.
• Apply and reinforce global DWP standards, architectures, and engineering practices across delivered solutions.
• Coordinate closely with regional DWP leads and support teams to ensure solutions are deployable, supportable, and aligned with regional needs.
• Partner with operations and service management teams to ensure smooth transition from engineering into steady-state support and lifecycle management.
• Provide oversight for technical design, testing, deployment, and post-implementation stabilization of DWP solutions.
• Engage with vendors and partners delivering DWP technologies and services, supporting evaluation, integration, and performance management.
• Monitor service performance, technical debt, and delivery risks, driving continuous improvement across engineering practices.

Minimum Qualifications

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related field.
• 8+ years of experience in end-user computing, Digital Workplace, or infrastructure engineering roles.
• Demonstrated experience leading engineering teams or acting as a technical manager for complex IT platforms.
• Strong understanding of Digital Workplace technologies including endpoint platforms, collaboration services, identity, and device management.
• Experience working with vendors and service partners delivering enterprise IT solutions.
• Ability to operate effectively in a global, matrixed environment and coordinate across engineering, operations, and regional teams.
• Strong communication, prioritization, and problem-solving skills.

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Novelis’ Global Corporate and North America Headquarters is located in the Buckhead neighborhood of Atlanta GA employing around 700 people. Supporting it’s 31 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants.All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis