Deskside Engineer
Atlanta, GA · Hybrid
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Provide tier 1 customer service as the escalation point to senior /VIP users and lead incidents ...
New
33 Novelis Customer Service Representative Jobs Hiring Near You
Deskside Engineer
Atlanta, GA · Hybrid
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Provide tier 1 customer service as the escalation point to senior /VIP users and lead incidents ...
New
Asset Protection Tech
$15 - $16.50/hr
This role is responsible for providing emergency services working within the Incident Command ... It will primarily serve our customers in the beverage can and automotive markets. Novelis is ...
Asset Protection Tech
$15 - $16.50/hr
This role is responsible for providing emergency services working within the Incident Command ... It will primarily serve our customers in the beverage can and automotive markets. Novelis is ...
Casual Security Patrolperson
CA$21.71/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Casual Security Patrolperson
CA$21.71/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Industrial Electrician*
$35.37/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Industrial Electrician*
$35.37/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Operations Leader
$129K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
New
Operations Leader
$129K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
New
EDI Architect
Atlanta, GA · On-site
... training and educates Novelis business representatives on EDI topics related to business ... Experience with EDI Managed Services environments (OpenText Trading Grid and Seeburger BIS platform)
New
EDI Architect
Atlanta, GA · On-site
... training and educates Novelis business representatives on EDI topics related to business ... Experience with EDI Managed Services environments (OpenText Trading Grid and Seeburger BIS platform)
New
EHS Leader
Greensboro, GA · On-site
$90 - $130/hr
Position Overview Novelis is one of the world leaders in aluminum recycling and rolling and a ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
EHS Leader
Greensboro, GA · On-site
$90 - $130/hr
Position Overview Novelis is one of the world leaders in aluminum recycling and rolling and a ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
... Novelis commercial, technical service, laboratory teams and the customers, to transition new products from development to full scale manufacturing. * Development of aluminum sheet product lines to ...
... Novelis commercial, technical service, laboratory teams and the customers, to transition new products from development to full scale manufacturing. * Development of aluminum sheet product lines to ...
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Production - Casting Utility
Davenport, IA · On-site
$24.17/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Provide material handling services. * Follows departmental processes. * Follows departmental ...
Production - Casting Utility
Davenport, IA · On-site
$24.17/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Provide material handling services. * Follows departmental processes. * Follows departmental ...
Electrical Technician
Oswego, NY · On-site
$39.32/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... The primary focus of this position is maintenance, service and repair of facilities and equipment.
Electrical Technician
Oswego, NY · On-site
$39.32/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... The primary focus of this position is maintenance, service and repair of facilities and equipment.
EHS Coordinator
$76K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
EHS Coordinator
$76K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
... with the Novelis Safety Absolutes and Safety Principles to build a zero-injury culture. * Partner closely with Commercial Managers and Technical Service team to support customer qualification ...
... with the Novelis Safety Absolutes and Safety Principles to build a zero-injury culture. * Partner closely with Commercial Managers and Technical Service team to support customer qualification ...
Manufacturing Unit Manager
$59K - $60K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... customer delivery. Responsibilities: * Manage all operations activities and provide the services ...
Manufacturing Unit Manager
$59K - $60K/yr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... customer delivery. Responsibilities: * Manage all operations activities and provide the services ...
Industrial Mechanic*
Warren, OH · On-site
$34.92/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Industrial Mechanic*
Warren, OH · On-site
$34.92/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Shift Supervisor
Bay Minette, AL · On-site
Ability to represent Novelis with external parties. * Ability to work evenings, weekdays, and ... It will primarily serve our customers in the beverage can and automotive markets. Novelis is ...
Shift Supervisor
Bay Minette, AL · On-site
Ability to represent Novelis with external parties. * Ability to work evenings, weekdays, and ... It will primarily serve our customers in the beverage can and automotive markets. Novelis is ...
Roll Shop Machinist
Uhrichsville, OH · On-site
$18.75 - $25.75/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... To service chocks, grind rolls, and support Engineering for equipment and operational improvements.
Roll Shop Machinist
Uhrichsville, OH · On-site
$18.75 - $25.75/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... To service chocks, grind rolls, and support Engineering for equipment and operational improvements.
Mechanical Technician
$39.32/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... The primary focus of this position is maintenance, service and repair of facilities and equipment.
Mechanical Technician
$39.32/hr
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... The primary focus of this position is maintenance, service and repair of facilities and equipment.
EHS Leader
Greensboro, GA · On-site
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
EHS Leader
Greensboro, GA · On-site
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable ... Driven by our purpose of shaping a sustainable world together, we work alongside our customers to ...
Novelis Jobs Information
What is it like to work at Novelis?
Novelis is a global leader in aluminum rolling and recycling, operating with a culture that emphasizes innovation, sustainability, and collaboration. The company's global team is structured into various business units, with a focus on research and development, manufacturing, and customer service, working together to deliver high-quality aluminum products to various industries. Working at Novelis may appeal to candidates who are passionate about sustainability, innovation, and teamwork, as the company offers opportunities for professional growth and development in a dynamic and global environment.
What makes Novelis an attractive place to work?
Novelis is a leading global aluminum rolled products company and a subsidiary of Hindalco Industries, a flagship company of the Aditya Birla Group, with a strong reputation for innovation and sustainability in the industry. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to contribute to cutting-edge projects and develop their skills in a stable and secure setting. By joining Novelis, individuals can be part of a global team that is shaping the future of the aluminum industry and driving positive change through its products and operations.
Do workers at Novelis get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.
90% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.
Does Novelis pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.
At Novelis, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and July 2026.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from Novelis affordable enough for their workers?
Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and July 2026.
94% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at Novelis?
Most people get paid time off work.
70% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and July 2026.
70% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 47% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers at Novelis worry about hours?
Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
84% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Novelis workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
71% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.
71% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it for Novelis workers to change shifts?
Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it to get time off at Novelis?
Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
89% of people report it’s easy to get time off.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Novelis managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
Do jobs at Novelis spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and July 2026.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and July 2026.
How easy is it to take sick days at Novelis?
Some people find it hard to take sick days.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.
34% of people report that it’s hard to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Novelis good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
57% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.
57% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Novelis feel treated with respect by their managers?
Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
69% of people say they’re treated with respect by their managers.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Novelis get to take their breaks without interruption?
Only some people get breaks without interruption.
49% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
49% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at Novelis?
Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
64% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Novelis enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people report they enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Novelis recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Novelis?
Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.
39% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Novelis?
Only some people are given support to advance their career here.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 54% of people report not being given support to advance their career here.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Novelis’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Novelis is doing?
Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Novelis?
What are the most popular categories at Novelis?
Novelis rating
7.5
Based on 56 frontline employees who took The Breakroom Quiz
261st of 540 rated manufacturers
Job description
Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.
The Novelis IT Infrastructure team is seeking a Deskside Support Engineer. The person in this role will report to the Manager Global Digital Workplace Services. The ideal candidate will provide hardware/software support services to onsite and remote clients including diagnosis, troubleshooting, and repair. This position supports senior leaders and VIP productivity devices, provides consulting advice for ongoing projects, and serves as a member of a team helping to develop solutions with deskside engineers for complex problems.
Responsibilities
- Deliver Deskside Support Services by providing hardware/software support services to onsite/remote clients including break/fix.
- Diagnose end-user system failures and implement repair solutions.
- Diagnose printer and other peripheral device failures and implement repair solutions.
- Provide tier 1 customer service as the escalation point to senior /VIP users and lead incidents until closure.
- Execute Digital Workplace (DWP) Deskside Projects and Deployment Activities as required.
- Advise on projects regarding existing DWP Deskside services.
- Contribute to various DWP projects and deployments such as PC lifecycle replacements or any migration activities in DWP e.g., OneDrive for Business, Office 2016 rollout, etc.
- Support all Win and MAC OS as well as iOS or Android platforms for senior /VIP users
- Limited travel based on DWP team needs.
Minimum Qualifications
- Bachelor's degree in computer science, information technology, or a related field
- 4-6 years of experience in technical support
- In-depth knowledge of hardware and networking systems, operating systems, web services, and API
- Excellent written and verbal communication skills, strong technical aptitude, and the ability to explain solutions to complex technical problems
- Ability to read, develop, and debug software with Java, PowerShell, Power Automate or at least one modern object-oriented language
- Commitment to quality and customer service
- Excellent technical, analytical, and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
Preferred Qualifications
- Certification in Microsoft, Mac OS, Linux
- Experience in technical support serving employees at a global enterprise level
*Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship
What We Offer:
Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:
- Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
- Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
- Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
- Diabetes Management Program
- Pet insurance
- Identity Theft Protection
- PerkSpot Discount Program
- Tuition assistance and career development programs
#LI- AC1
#LI- Hybrid
Novelis’ Global Corporate and North America Headquarters is located in the Buckhead neighborhood of Atlanta GA employing around 700 people. Supporting it’s 31 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.
Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants.All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.
We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis
About Novelis
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US
Year founded
2004