52 Novelis Customer Service Representative Jobs Hiring Near You

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

The Novelis Global EDI Team is seeking an experienced EDI Architect to lead the design, development, and optimization of enterprise B2B/EDI integration solutions. This role will be responsible for architecting scalable and secure data exchange solutions across trading partners using platforms such as OpenText (GXS), Seeburger BIS, and SAP (IDoc’s).

The ideal candidate will possess a strong combination of technical expertise, integration architecture skills, and business acumen, with proven experience in complex EDI ecosystem transformations and modernization initiatives.

This role will align EDI solutions with business strategies and contribute to the growth of existing capabilities in the areas of business engagement, project methodology, and industry’s best practices. The Architect will liaise with the business, other technical resources, and third-party trading partners. On projects of all sizes, the analyst will coordinate the various resources, tasks and timing, and handle direct communication to internal and external customers.

Responsibilities:

Architecture & Design

• Design and implement enterprise-level EDI/B2B integration architectures leveraging OpenText Trading Grid / GXS, Seeburger Business Integration Suite (BIS), and SAP (IDoc, ALE).
• Define integration patterns for real-time, batch, and event-driven data exchanges
• Build scalable frameworks for onboarding trading partners and message flows

EDI & Integration Development

• Oversee development and deployment of EDI transactions (X12, EDIFACT, XML)
• Ensure mapping, transformation, and validation standards across platforms
• Guide teams in building reusable integration components and accelerators

Integration

• Architect integration between EDI systems and ERP (SAP,Oracle)
• Manage IDoc processing, error handling, and monitoring
• Collaborate with functional teams for end-to-end process alignment

Platform Leadership

• Lead upgrades, implementations, and support of OpenText Trading Grid / Managed Services and Seeburger BIS components
• Evaluate and recommend improvements for performance, scalability, and cost optimization

Governance & Standards

• Define EDI standards, naming conventions, and message governance models
• Ensure compliance with industry standards (ANSI X12, EDIFACT, AS2, SFTP, API integration)
• Drive secure communication protocols and data protection strategies

Stakeholder Management

• Lead onboarding, testing, and certification of trading partners
• Collaborate with internal teams, vendors, and business stakeholders
• Act as SME for EDI strategy and roadmap discussions

Support & Optimization

• Provide L2/L3/L4 production support and incident resolution leadership
• Monitor transaction flows and proactively resolve performance bottlenecks
• Continuously improving system efficiency and reliability

Responsibilities in Leadership Capacity

• Mentor EDI developers and analysts
• Establish best practices and reusable frameworks
• Drive modernization initiatives
• Contribute to enterprise integration strategy

Success Metrics

• Reduction in onboarding time for trading partners
• Improved transaction success rates and SLA compliance
• Enhanced scalability and performance of EDI systems
• Successful delivery of integration modernization initiatives

Daily Responsibilities

• Works directly with customers, vendors, technical teams, and subject matter experts to identify, prioritize, align and develop EDI solutions to support business initiatives.
• Distinguishes between requests and underlying needs, identifies options and best practices which will satisfy the business requirements in consideration of both EDI and system functionality.
• Gathers and documents requirements, plans and coordinates deliverables with trading partners, developers, and business owners; performs analysis and design of the EDI solution and contributes to the technical design of the overall solution. Translates business requirements into functional specifications for EDI development including both scope of mapping/translator processes and ERP processes.
• Provides consultation on complex projects involving EDI integration inbound or outbound from Novelis systems and assumes primary responsibility for integration and EDI recommendations.
• Creates and delivers correspondence, presentations, and other materials for end user training and educates Novelis business representatives on EDI topics related to business initiatives.
• Support Novelis Global IT business engagement activities.
• Supports management in prioritizing the portfolio of business initiatives.
• Adheres to governance and protocol for IT engagements, prioritization of work, maintenance of portfolio and resource alignment.
• Adheres to established Project Management Methodology
• Participates in the Weekly Production Support Rotation

Minimum Qualifications:

• Bachelor’s degree in computer science, IT, or related field
• 10+ years of experience in EDI/B2B integration
• 5+ years in an Architect or Lead role
• Strong experience with OpenText (Trading Grid, GXS,), Seeburger BIS platform, and SAP EDI integration (IDocs, ALE)
• Deep knowledge of EDI standards ANSI X12 (850, 810, 856, 997, etc.) and EDIFACT messages
• Experience with communication protocols AS2, SFTP, FTPS, HTTP/S, APIs.
• Minimum 7-10 years’ experience with EDI design, development, implementation and production support activities associated with common manufacturing customer and vendor transaction sets, e.g., 856/Advanced Ship Notice 863/Quality Certificate, 870/Mill Order Status.
• Proven record of accomplishment in a fast-paced environment, execution oriented with consistent and positive results.
• Strong team player with creative thinking for providing innovative solutions.
• Excellent verbal and written communication skills required.
• Functional knowledge of sales and distribution requirements in ERP (orders, deliveries, shipments, scheduling agreements) is required. Knowledge of material, quality, and financial management is a plus.
• Manufacturing industry experience preferred, automotive experience is desirable.

Preferred Qualifications

• Experience with cloud integration platforms (Azure Integration Services, AWS, SAP CPI)
• Knowledge of APIs and microservices integration
• Experience with EDI Managed Services environments (OpenText Trading Grid and Seeburger BIS platform)
• SAP S/4HANA integration experience

*Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer

This role offers ahybrid schedule.Novelis values the need for flexibility and balance for employees and is committed to a Flex Work approach that empowers employees to maintain work-life balance while enjoying the benefits of a collaborative office environment. Novelis values the need for flexibility and balance for employees.

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable. These are a few of the benefits we offer to support you and your family’s well-being:

• Medical, dental and vision insurance
• Health savings accounts – Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Company-paid basic life insurance and Additional voluntary life coverage
• Paid vacation and competitive personal time off
• 401(k) savings plan with company match
• Retiree Medical Plans – medical and prescription drug coverage through Novelis sponsored Retiree Health Access
• Retirement Savings Account
• Employee assistance programs – available 24/7 to you and your family
• Wellness and Work Life Support - career development and educational assistance!

#LI- MB1

#LI- Hybrid

Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis’ North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz Stadium. In the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:1. Check the job posting is live and valid via our careers page: Careers - Novelis2. Verify any communication with us by contacting our talent team at Careers - Novelis