36 Nextiva Customer Success Manager Jobs Hiring Near You

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

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Nextiva is seeking an Outbound Senior Technical Product Manager to lead the healthcare vertical strategy, bridging the gap between product, engineering, and the market. This role is ideal for someone who is equally comfortable diving deep into APIs and data models as they are presenting to CIOs, CMIOs, and IT decision-makers.

You'll define the product vision and roadmap for Nextiva's healthcare communication platform, driving integrations with EHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings.

Your success will be measured by your ability to translate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging.

Key Responsibilities:

Market and Customer Engagement

• Act as the voice of the market - continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities
• Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers
• Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders
• Define and validate healthcare use cases and business outcomes tied to Nextiva's communication and AI capabilities

Product and Technical Strategy

• Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact
• Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs
• Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations
• Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements
• Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards

Go-to-Market and Enablement

• Partner with Product Marketing to position Nextiva's healthcare solutions and create technical content such as whitepapers, demos, and integration guides
• Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation
• Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy
• Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards

Qualifications

• 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology
• Proven success shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)
• Strong technical background - familiar with API design, integration patterns, authentication, and data security
• Hands-on experience with EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)
• Deep understanding of healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)
• Exceptional communication skills - able to translate complex technical details into customer and business outcomes
• Demonstrated success working with cross-functional teams spanning engineering, design, marketing, and go-to-market
• Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)

Bonus Points

• Prior experience as a Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products
• Background in CPaaS, CCaaS, or UCaaS product management
• Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication
• Experience with multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems
• Certifications in Agile, Scrum, or SAFe frameworks

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Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

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Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $110,000 - $170,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. 

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance: Life, disability, and supplemental indemnity plans 
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

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Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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