Next Insurance

60 Next Insurance Customer Service Representative Jobs Hiring Near You

AI Engineer

Boston, MA ยท Hybrid

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... posing as representatives of ERGO Next Insurance. These scams may involve fake job postings ...

Salesforce Developer

Rochester, NY ยท On-site

$105K - $142K/yr

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited ...

Salesforce Developer

Rochester, NY ยท On-site

$105K - $142K/yr

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited ...

AI Engineer

Boston, MA ยท On-site

$152K - $206K/yr

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited ...

AI Engineer

Waltham, MA ยท Hybrid

$152K - $206K/yr

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited ...

Since 2016, we've helped hundreds of thousands of small business customers across the United States ... representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited ...

Express Claims Advocate

Charleston, WV ยท On-site +1

$60K - $80K/yr

Strong customer service skills as demonstrated in listening and the ability to show empathy ... ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and ...

New

Premium Audit Senior Manager

Boston, MA ยท Remote

$125K - $155K/yr

Remote ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only ... insurance in the industry, taking on the entire value chain and transforming the customer ...

Data Governance & Delivery Lead

Boston, MA ยท On-site

$134K - $220K/yr

... insurance in the industry, taking on the entire value chain and transforming the customer ... Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped ...

Showing results 41-60

Next Insurance Jobs Information

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Infographic showing various Customer Service Representative job openings at Next Insurance in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 59% Physical, 5% Hybrid, and 36% Remote job distribution.

AI Engineer

Next Insurance

Boston, MA โ€ข Hybrid

Other

Posted 23 hours ago


Job description

Location: Waltham, MA (hybrid: 3 days in-office)

ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT.ย Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow - that's where you come in.

We are seeking an AI Engineer with strong backend skills to design, build and scale AI driven capabilities. The role focuses on building robust AI systems, developing the surrounding LLM harness and quality frameworks, leveraging advanced GenAI techniques, and implementing production monitoring for end-to-end delivery in a fast-paced environment. This opportunity is heavily focused on backend and GenAI work.

Responsibilities

  • Design, implement and optimize backend services that support AI workflows.
  • Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
  • Building and owning AI features end to end.
  • Evaluating/monitoring AI systems in pre-release/production environments.
  • Building reliable AI systems and writing production code.
  • Experience building or maintaining backend services or microservices.ย 
  • Diagnose complex issues across data pipelines, model serving and backend components. This role focuses on building active APIs, microservices, and real-time serving infrastructure. It is not a Data Engineering role focused on ETL or batch processing pipelines.
  • Collaborate with product and cross functional teams to refine requirements and translate them into clear technical plans.
  • Contribute to system design, architecture reviews and code quality improvements.
  • Support innovation and continuous improvement by identifying opportunities and driving technical initiatives.

Requirements

  • 4+ years of backend engineering experience in Python, Go, Java or similar.
  • Familiarity with evaluating model performance using metrics.ย 
  • Proven experience building high performance or distributed systems.
  • 4+ years of hands on experience integrating ML or LLM models into production.
  • Strong understanding of cloud infrastructure, microservices and observability.
  • Ability to operate effectively under ambiguity and navigate dynamic environments.
  • Strong communication and collaboration skills.
  • Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of three days per week on-site in the office, per company policy.
ย 
Note on Fraudulent Recruiting
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.ย 
Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domainย @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.ย 
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of ERGO Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.ย