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60 Nexrep Call Center Agent Jobs Hiring Near You

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

Bilingual Call Center Agent / Healthcare Call Center Representative Work Location: On-site Pompano Beach Schedule: Monday- Friday 8:00 am-5:00 pm Pay Rate: $18.00 MUST HAVE: * Minimum 1 year of Sales ...

Wolfe Eye Clinic

Call Center Agent

Marshalltown, IA

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

WOLFE EYE CLINIC MASTER

Call Center Agent

Marshalltown, IA · On-site

$14 - $18.25/hr

Call Center Agent Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! In medical practice since 1919, Wolfe Eye Clinic is a multi-specialty ...

Sigma Systems

Call Center Agent

Worcester, MA

$15 - $19.75/hr

About the job Call Center Agent 3318173 Call Center Agent, Worcester, MA - 3-Months Contract Sigma Systems is currently looking for a Call Center Agent to work within the Access Division Call Center:

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

Confident Staff Solutions

Call Center Agent

Augusta, GA

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Sigma Healthcare

Call Center Agent

Worcester, MA · On-site

$15 - $19.75/hr

3318168 Call Center Agent (Behavioral Health / Crisis Line) - Worcester, MA | 3-Month Contract | Immediate Start Location: Worcester, MA (Onsite - travel within 35-mile radius required) Schedule:

Confident Staff Solutions

Call Center Agent

Columbus, GA

$13.50 - $17.75/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

AtWork!

Call Center Agent -START

Sacramento, CA

$17.50 - $18/hr

Part Time Call Center Agent We are looking for a part time call center agent in the Natomas area. Multiple positions available! This role is part time (4-6 hour shift varies) days: Monday-Friday ...

Calm Water and Bath

Call Center Agent

Cherry Hill, NJ · On-site

$40K - $70K/yr

Our full-time or part-time Call Center Agent earns $40,000-$70,000 per year , including hourly, salary, and base + commission options. BENEFITS : * Paid time off (PTO) * Bonuses * Growth ...

AtWork!

Call Center Agent -START

Sacramento, CA · On-site

$17.50 - $18/hr

Part Time Call Center Agent We are looking for a part time call center agent in the Natomas area. Multiple positions available! This role is part time (4-6 hour shift varies) days: Monday-Friday ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

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What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What other companies are hiring for Call Center Agent jobs?
Call Center Agent

Call Center Agent

KeyStaff

Pompano Beach, FL

$14 - $18.50/hr

Full-time

Posted 12 days ago

Job description

Bilingual Call Center Agent / Healthcare Call Center Representative
Work Location: On-site Pompano Beach
Schedule: Monday- Friday 8:00 am-5:00 pm
Pay Rate: $18.00

MUST HAVE:
  • Minimum 1 year of Sales or Collections experience (required)
  • Minimum 1 year of Call Center experience, specifically outbound calling
  • Minimum 1 year of Customer Service experience
    Position Summary
    The Call Center Agent serves as the primary coordinator for scheduling appointments between clinical staff and patients or health plan members. This role is responsible for managing a high volume of outbound calls to schedule clinical appointments in homes or healthcare facilities. The ideal candidate is experienced in outbound calling, thrives in a fast-paced environment, and demonstrates strong communication skills while keeping patient and member needs at the center of every interaction.
    Key Responsibilities
    Conduct high-volume outbound calls to patients and members to schedule clinical appointments
    Coordinate appointment scheduling between clinical staff and patients or facilities
    Manage cancellations, reschedules, and last-minute scheduling conflicts efficiently
    Follow call scripts while confidently overcoming objections and presenting value propositions
    Maintain accurate documentation and updates within CRM and scheduling systems
    Meet or exceed individual performance metrics (KPIs), including call volume and appointment set rates
    Adhere to workforce management (WFM) schedules and performance expectations
    Provide professional, compassionate, and patient-focused customer service
    Collaborate with internal teams to ensure seamless care coordination
    Required Qualifications
    Minimum 1 year of Sales or Collections experience (required)
    Minimum 1 year of Call Center experience, specifically outbound calling
    Minimum 1 year of Customer Service experience
    Strong computer literacy with the ability to navigate multiple systems simultaneously
    Experience with Microsoft Office Suite, Five9, and Salesforce (CRM) preferred
    Understanding of performance metrics (KPIs) and the ability to meet or exceed targets
    Excellent verbal communication and active listening skills
    Comfortable working in a fast-paced, performance-driven environment
    Experience with workforce management (WFM), schedule adherence, and performance management practices
    Proven ability to work with scripts, overcome objections, and effectively communicate value propositions

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