Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations RMA Processing : Evaluate, prepare, and ...
60 Newegg Returns And Rma Specialist Jobs Hiring Near You
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations RMA Processing : Evaluate, prepare, and ...
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations RMA Processing : Evaluate, prepare, and ...
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations RMA Processing : Evaluate, prepare, and ...
Lead RMA Quality Specialist
Lakeland, FL · On-site
$55K - $60K/yr
The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA ... Own the end-to-end manufacturer return process, including initiating returns, tracking shipments ...
Lead RMA Quality Specialist
Lakeland, FL · On-site
$55K - $60K/yr
The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA ... Own the end-to-end manufacturer return process, including initiating returns, tracking shipments ...
Product Returns Specialist
Charlotte, NC · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations • RMA Processing : Evaluate, prepare ...
Product Returns Specialist
Charlotte, NC · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations • RMA Processing : Evaluate, prepare ...
Product Returns Specialist
Chico, CA · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations • RMA Processing : Evaluate, prepare ...
Product Returns Specialist
Chico, CA · On-site
Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 ... Requirements Key Responsibilities Primary Return Operations • RMA Processing : Evaluate, prepare ...
Lead RMA Quality Specialist
Lakeland, FL · On-site
The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA ... Own the end-to-end manufacturer return process, including initiating returns, tracking shipments ...
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Lead RMA Quality Specialist
Lakeland, FL · On-site
The Lead RMA Quality Specialist is responsible for directing the day-to-day operations of the RMA ... Own the end-to-end manufacturer return process, including initiating returns, tracking shipments ...
Sales & Customer Experience Specialist Love cars, racing, and taking care of customers? DeWitts ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
Sales & Customer Experience Specialist Love cars, racing, and taking care of customers? DeWitts ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
RMA Technician
Arlington, TX · On-site
We are seeking a detail-oriented and dependable RMA Device Support Specialist to join our operations team. This role is responsible for managing the return, inspection, and reprocessing of GPS and ...
RMA Technician
Arlington, TX · On-site
We are seeking a detail-oriented and dependable RMA Device Support Specialist to join our operations team. This role is responsible for managing the return, inspection, and reprocessing of GPS and ...
RMA Technician
Arlington, TX · On-site
We are seeking a detail-oriented and dependable RMA Device Support Specialist to join our operations team. This role is responsible for managing the return, inspection, and reprocessing of GPS and ...
RMA Technician
Arlington, TX · On-site
We are seeking a detail-oriented and dependable RMA Device Support Specialist to join our operations team. This role is responsible for managing the return, inspection, and reprocessing of GPS and ...
... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
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... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
Sales and Customer Experience Specialist
Wixom, MI · On-site
$23 - $26.50/hr
... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
Sales and Customer Experience Specialist
Wixom, MI · On-site
$23 - $26.50/hr
... Specialist at our Wixom, MI facility. You'll be the front line of the DeWitts customer experience ... Returns management: own the product returns (RMA) board from intake through resolution, including ...
Customer Solutions Specialist
Phoenix, AZ · On-site
Customer Solutions Specialist Join UCT and be part of the fastest-growing sector in the world! We ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
Customer Solutions Specialist Join UCT and be part of the fastest-growing sector in the world! We ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Logistics Specialist
San Leandro, CA · On-site
Coordinate all reverse logistics processes, including product returns, RMA, refurbishments, and recycling. * Knowledge of 6S or Lean principles in warehouse operations. REQUIREMENTS: * Bachelor ...
Logistics Specialist
San Leandro, CA · On-site
Coordinate all reverse logistics processes, including product returns, RMA, refurbishments, and recycling. * Knowledge of 6S or Lean principles in warehouse operations. REQUIREMENTS: * Bachelor ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Phoenix, AZ · On-site
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Quick apply
The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link ... Prepares documents/trouble tickets related to processing returns (RMA/FOI). * Works with the sales ...
Customer Solutions Specialist
Mississauga, ON · Hybrid
CA$55K - CA$58K/yr
Customer Solutions Specialist Location: Mississauga, Ontario | On-Site: 5 Days/Week | Employment ... Returns (RMA) * Manage customer complaints, warranty claims, and return investigations end-to-end ...
Customer Solutions Specialist
Mississauga, ON · Hybrid
CA$55K - CA$58K/yr
Customer Solutions Specialist Location: Mississauga, Ontario | On-Site: 5 Days/Week | Employment ... Returns (RMA) * Manage customer complaints, warranty claims, and return investigations end-to-end ...
Customer Care Specialist
$16 - $21.25/hr
Customer Care Specialist Location: Durham, NC Shift: Sat-Wed 7am-3:30pm Pay: 18/hr. Job Summary ... returns (RMA), servicing and exchanges. * Updates databases with status of returned materials ...
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Customer Care Specialist
$16 - $21.25/hr
Customer Care Specialist Location: Durham, NC Shift: Sat-Wed 7am-3:30pm Pay: 18/hr. Job Summary ... returns (RMA), servicing and exchanges. * Updates databases with status of returned materials ...
Newegg Jobs Information
Does Newegg pay people when they’re sick?
Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
At Newegg, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people get paid time off at Newegg?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
How easy is it to get time off at Newegg?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and April 2026.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and April 2026.
How easy is it to take sick days at Newegg?
Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people at Newegg feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
50% of people say they’re not treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people at Newegg get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Is it stressful to work at Newegg?
Most people feel stressed out here.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people at Newegg enjoy their jobs?
Most people don’t enjoy their job.
83% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people at Newegg recommend working with their team?
Not many people recommend working with their team.
83% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
83% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people get enough training when they start at Newegg?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people get support to advance at Newegg?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do people think Newegg’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
Do workers feel well informed about how Newegg is doing?
Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.
What are the most popular jobs at Newegg?
Full-time
Posted 24 days ago
Job description
Description
Reports To: Product Returns Specialist Lead & Customer Service Manager
Classification: Full-Time (Approx. 40 hours/week)
Job Summary
The Product Returns Specialist is responsible for the efficient, timely, and accurate processing of all product returns. This role involves evaluating product conditions for resale, coordinating directly with vendors for credits or replacements, resolving return discrepancies with customers, and collaborating with the accounting and warehouse teams. The ideal candidate will identify and communicate return trends and process improvements to leadership to optimize the Return Merchandise Authorization (RMA) workflow.
Requirements
Key Responsibilities
Primary Return Operations
RMA Processing: Evaluate, prepare, and process customer and vendor returns daily across multiple channels, including direct orders, eBay, and Amazon, ensuring strict adherence to company return policies and discount structures.
Customer & Vendor Liaison: Respond to customer inquiries (via email, live chat, and phone) to issue RMA numbers, reconcile return discrepancies, and coordinate with vendors to secure credits or replacements for defective merchandise.
Cross-Departmental Collaboration: Partner with the Customer Service team to ensure timely credits, work closely with Accounting on vendor invoicing, and coordinate with Warehouse teams for inventory quality control.
Inventory & Warranty Management: Process specialized warranties and claims (including Protek), manage product recall tracking, and ensure processed merchandise is returned to the restock rack in a timely manner.
Insights & Optimization: Monitor return data to recognize trends, document issues, and proactively communicate suggestions for better workflow organization or process changes to leadership.
Secondary Warehouse Support
Order Fulfillment: Assist with pulling, double-checking, packing, and shipping customer orders accurately to support the company's same-day shipping goals.
Inventory Logistics: Receive incoming inventory, verify items against invoices, unpack boxes, and restock products to designated warehouse or overstock locations.
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Qualifications & Skills
Experience: Previous customer service or warehouse experience is preferred but not required. Familiarity or interest in remote-control (RC) hobbies (cars, helicopters, planes) and/or bikes is a plus.
Communication: Strong oral and written communication skills with a professional demeanor when interacting with customers, vendors, and team members.
Technical Proficiency: Computer literate with basic knowledge of Microsoft Office (Word, Excel), email, and internet navigation, plus the ability to type at least 30 WPM and adapt to new software.
Core Competencies: Exceptional attention to detail, strong organizational skills, basic arithmetic aptitude, and the ability to thrive in a fast-paced, team-oriented environment.
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Physical Demands & Work Environment
Physical Agility: Ability to stand and walk regularly on hard surfaces throughout the day, as well as frequently bend, squat, stoop, kneel, crouch, twist, and reach.
Lifting & Handling: Regularly lift, move, push, or pull up to 40 pounds (occasionally continuously for short intervals) and safely maneuver heavier materials using a pallet jack or hand truck.
Warehouse Navigation: Comfortable climbing or balancing on ladders to access inventory.
Environment: Capable of working in a moderate noise environment with varying temperature conditions (hot/cold) depending on seasonal warehouse climates.
Vision: Strong close vision, distance vision, and the ability to easily adjust focal focus.