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7 Newegg Customer Service Representative Jobs Hiring Near You

Newegg

Customer Service Representative

Stafford, TX · On-site

$14 - $19/hr

Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction * Actively listen to customers, identify concerns, and deliver clear and effective ...

Newegg

Director, Risk Management

Diamond Bar, CA · On-site

Represent Newegg in discussions with insurance carriers, brokers, auditors, legal counsel, and ... Professional certification in risk/insurance (e.g., ARM, CRM, CPCU) is a plus.

Newegg

Senior Account Executive

Diamond Bar, CA · On-site

... Newegg Business solutions to meet defined customer requirements and procurement processes ... Articulate business value - clearly communicate the product, service, and pricing narrative ...

Newegg

Technical Support Specialist

Diamond Bar, CA · On-site

Serve as a technical resource for frontline Customer Service agents - answering product and troubleshooting questions and taking warm transfers or escalations on PC and hardware issues so customers ...

Newegg

VP, Marketing

Diamond Bar, CA · On-site

... Design, and Customer Service to align promotional calendars, pricing/offer strategy, and site ... Represent marketing strategy, spend, and results to the executive team and board, translating ...

Newegg

CS Technical Support Supervisor

Diamond Bar, CA · On-site

Build a customer-first culture - model empathy, professionalism, and low-effort service across the team. * Own team KPIs - CSAT, AHT, ASA, abandon rate, QA, and service levels - monitoring daily ...

Newegg

Senior Manager, Logistics

Ontario, CA · On-site

Collaborate cross-functionally: work across operations, business, tech, transportation, and customer service to keep fulfillment aligned with the broader supply chain and customer commitments.

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Newegg Jobs Information

Does Newegg pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

At Newegg, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get paid time off at Newegg?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Newegg?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to take sick days at Newegg?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Newegg feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
50% of people say they’re not treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Newegg get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is it stressful to work at Newegg?

Most people feel stressed here.
83% of people say they often feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Newegg enjoy their jobs?

Most people don’t enjoy their job.
83% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Newegg recommend working with their team?

Not many people recommend working with their team.
83% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get enough training when they start at Newegg?

Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get support to advance at Newegg?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people think Newegg’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers feel well informed about how Newegg is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Newegg?

Infographic showing various Customer Service Representative job openings at Newegg in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Representative

Newegg

Stafford, TX • On-site

$14 - $19/hr

Full-time

Posted 23 days ago

Key responsibilities

  • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels

  • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance

  • Document interactions thoroughly and accurately in the CRM system

Newegg rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

  • High School diploma or GED required; Any college is a plus.
  • Must be 18 years of age or older.
  • 6 months -- 1 year of customer service experience.
  • Schedule will include weekends and holidays. Peak season overtime will be required.
  • Ability to remain professional and courteous with customers at all times.
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including but not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge the status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multi-tasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.
  • Provide timely, accurate, and empathetic support to customers through phone, chat, and email channels
  • Assist customers with order inquiries, product questions, returns, replacements, billing concerns, promotions, and general assistance
  • Follow Newegg's service standards, policies, and workflows to ensure consistency and compliance in every interaction
  • Actively listen to customers, identify concerns, and deliver clear and effective solutions using available tools and resources
  • Multitask effectively by managing live communications while navigating multiple systems, researching solutions, and documenting accounts in real time
  • Stay current on Newegg products, promotions, policies, and procedures through ongoing training and regular updates from leadership
  • Document interactions thoroughly and accurately in the CRM system
  • Research and resolve issues efficiently, escalating cases when additional support or specialized teams are required
  • Use product knowledge to guide customers, answer questions, and provide confidence during the shopping experience
  • Collaborate with supervisors, support teams, and cross functional partners to resolve complex cases
  • Maintain strong attendance, schedule adherence, and performance metrics in alignment with department expectations
  • Contribute to customer satisfaction and loyalty by delivering a positive, professional, and customer focused experience

  • Answers incoming customer calls over the phone and/or via email and social media regarding billing issues, product problems, service questions, and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  • Assist with placement of orders, refunds, or exchanges/adjustments.
  • Update customer information in the customer service database during and after each contact.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Contribute to team effort by accomplishing by impacting the company's bottom line by problem-solving and turning frustrated clients into repeat customers.
  • The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  • High School diploma or GED required; college coursework or a degree is a plus
  • Must be 18 years of age or older
  • One year or more of customer service experience, preferably in a contact center or retail environment
  • Ability to work a flexible schedule, including weekends and holidays; overtime may be required during peak seasons
  • Strong verbal and written communication skills with the ability to remain professional, patient, and courteous in all customer interactions
  • Proficient computer skills, including MS Word, Excel, Outlook, and web-based applications, with the ability to navigate multiple systems simultaneously
  • Strong active listening skills with the ability to understand, clarify, and address customer needs
  • Detail oriented, self-motivated, and committed to continuous improvement of processes and customer experience
  • Strong typing skills and the ability to multitask effectively in a fast-paced environment

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