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60 Multi-Color Customer Service Manager Jobs Hiring Near You

Multi-Color Corporation

Quality Technician

Knoxville, TN · On-site

$17.25 - $23.25/hr

Build your Career with an Industry Leader Multi-Color Corporation and Fort Dearborn have merged and ... This position supports the Manufacturing, Technical Service, Quality, Sales, Purchasing, and ...

Multi-Color Corporation

Machine Operator

Tyrone, PA · On-site

$20/hr

LEAN manufacturing management style and improvement events. Qualifications and Job Duties ... Multi-Color is committed to providing equal employment opportunities and prohibits discrimination ...

Multi-Color Corporation

EHS Manager

Scottsburg, IN · On-site

$90K - $105K/yr

... for the Multi-Color Corporation. The EHS Manager will report onsite daily to the Scottsburg ... MCC combines global reach with the personalized touch of local service through our network of ...

Multi-Color Corporation

Kitting Associate

Knoxville, TN · On-site

$18 - $19.50/hr

Match, mix, and prepare color to customer supplied samples or Pantone color guides. * Communicate ... Ability to manage multiple tasks in an organized manner. * Strong initiative, problem-solving, and ...

Multi-Color Corporation

Quality Technician

Rochester, NY · On-site

$22 - $25/hr

... with the Quality Manager to ensure products, processes, and documentation meet customer ... Multi-Color is committed to providing equal employment opportunities and prohibits discrimination ...

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Multi-Color Jobs Information

What is it like to work at Multi-Color?

Multi-Color is a global leader in the design, production, and packaging of labels and related products, with a culture that emphasizes innovation, collaboration, and customer satisfaction.

The company operates with a decentralized structure, allowing its regional teams to make decisions and drive growth in their respective markets, while maintaining a strong focus on quality and sustainability. Its facilities are equipped with state-of-the-art technology and adhere to strict safety and environmental standards.

Working at Multi-Color may appeal to candidates who value a dynamic and entrepreneurial work environment, with opportunities to contribute to the company's growth and development, and to work on projects that have a direct impact on the packaging industry.
What other companies are hiring for Customer Service Manager jobs?
Quality Manager

Quality Manager

Multi-Color Corporation

Bowling Green, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
The primary responsibility for the Quality Manager position is to drive daily adherence to the Quality Management System and support Lean initiatives.
Why work at MCC:
  • Competitive Compensation
  • Generous benefits package including medical, dental, vision, disability, life insurance, and 401(k)
  • Paid Holidays: New Year's, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:
Quality Improvement:
  • Drives quality improvement efforts to establish and enforce an effective Quality Management System (QMS).
  • Uses Lean Six Sigma methodology to support Lean initiatives, improve processes, and reduce defects.
  • Manages supplier quality and ensures a process is in place to provide feedback to suppliers when defects are found and ensure corrective actions are taken.
  • Implements and maintains an internal surveillance audit process focused on ensuring adherence to the QMS, Control Plans, and QPOC process.
  • Establishes cross-functional training programs to ensure quality technicians are skilled in quality testing methods and internal auditing.
  • Coaches and develops plant Quality Technicians in the effective use of quality tools, including process audits, root cause countermeasure (RCCM), measurement systems analysis (MSA), and statistical process control (SPC), as well as quality management systems (QMS).

Quality Administration:
  • Leads facility quality efforts, defining areas of responsibility, personnel requirements, and operational procedures.
  • Establishes an effective quality management system by updating the quality assurance manual and procedures.
  • Ensures that Change Management procedures are followed and communicated to all affected associates.
  • Reviews and standardizes control plans, closed-loop corrective action systems, and quality management systems in all plants.
  • Assures adherence to the internal audit plan to verify plant adherence to the MCC quality management system.
  • Manages second and third-party audits and works with management to ensure any audit findings are promptly addressed.
  • Assures supplier quality by enforcing quality assurance standards, policies, and industry/government requirements.
  • Collaborates with other members of the quality organization to share best practices and ensure standardization across business units.
  • Monitors the performance of the Quality Management System through data analysis and adherence to standards.
  • Works with the facility management team to achieve overall financial objectives, reduce customer credits by making fiscally responsible business decisions, and initiate corrective actions to prevent systemic issues from occurring.

Customer Relationships:
  • Supports a customer-centric culture within the facility.
  • Strives to establish strong relationships at customer manufacturing sites and at container and contract manufacturing shipping locations.
  • Makes customer visits as needed to address quality issues or support our customer's needs.

Talent Management:
  • Maintains professional and technical knowledge by attending educational workshops, achieving certifications, establishing personal networks, and participating in professional societies.
  • Participates in special projects and performs other duties as assigned.
  • Multi-Color has been around for almost 100 years, and we pride ourselves on our high level of excellence. Every team member of Multi-Color is expected to treat all associates respectfully and professionally.

Minimum Qualifications:
  • Bachelor's Degree in engineering, manufacturing technology, or Business Administration (related technical discipline may be considered). 10 years of direct experience with requisites in lieu of a degree.
  • Quality experience preferably in the printing industry with proven ability to run a plant quality department.
  • Minimum of 10 years in a leadership role in one or more of the areas of quality, engineering, manufacturing, and/or lean deployment.
  • Demonstrated problem solver with direct experience coaching, teaching, and applying lean sigma, six sigma, and/or lean manufacturing techniques.
  • Articulate and clear in written and verbal communication.
  • Persuasive and passionate in the spoken and written word.
  • Positive attitude and a team player.
  • Knowledge of BRC standards and ASQ certifications is desired but not required.
  • Must be able to move about in offices and plants in a safe manner; travel to customer sites required.
  • Ability to lead, oversee, and develop others.
  • Skilled in statistical process control, change management, and legacy quality tools such as PDCA, FMEA, control plans, etc required.
  • Six Sigma or CQE required (ASQ or equivalent)
  • The physical demands require standing, using hands to finger, feel and touch; reach with arms and hands; talk and hear. This position requires frequent walking. Occasionally employee is required to climb or balance, stoop, kneel, crouch or crawl. Must be able to regularly lift or move up to 50 pounds. Specific vision requirements are close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other considerations:
  • Travel up 10%.

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.
MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com.
If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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