1 Moen Customer Service Representative Jobs Hiring Near You

Company Description

Fortune Brands Innovations is an industry-leading home, security, and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale Residential.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

The Manager, Distribution - Springwell Operations owns the overall operational execution of the Springwell business, ensuring the business delivers against safety, service, quality, inventory, cost, customer experience, and growth objectives. This role provides end-to-end leadership across distribution, fulfillment, inventory control, material flow, production support, purchasing, planning, and operational finance activities. The position is accountable for translating business strategy into disciplined daily execution, building scalable operating processes, developing high-performing teams, and partnering cross-functionally to improve performance, strengthen customer outcomes, and support long-term business growth.

What you will be doing:

• Own end-to-end operational execution for the Springwell business, including distribution, fulfillment, inventory control, material flow, production support, purchasing, planning, and shipping operations.
• Lead the operating rhythm for the business by establishing priorities, aligning resources, resolving execution gaps, and ensuring daily, weekly, and monthly performance commitments are achieved.
• Build, coach, and develop a high-performing leadership and associate team through effective hiring, onboarding, training, performance management, succession planning, and clear accountability.
• Promote a strong safety and compliance culture by ensuring adherence to company policies, regulatory requirements, standard work, and disciplined operating practices across all work areas.
• Develop labor, capacity, and resource plans that align staffing, schedules, equipment, and work assignments with demand, customer priorities, and business growth requirements.
• Monitor, communicate, and improve key performance indicators related to safety, service, productivity, quality, inventory accuracy, fill rate, on-time shipment, past due orders, customer experience, and operating cost.
• Drive continuous improvement and operational scalability by developing standard work, improving workflow, optimizing space and material flow, and implementing Lean, 5S, Kaizen, or similar methodologies.
• Own inventory control discipline, cycle count execution, root cause resolution, and transaction accuracy to protect inventory integrity and support reliable customer fulfillment.
• Ensure effective use of WMS, WCS, ERP, SAP, reporting tools, and operational data to improve visibility, strengthen controls, and support timely decision-making.
• Partner cross-functionally with commercial, customer service, supply chain, logistics, sourcing, finance, HR, safety, and other support teams to align execution with business priorities and customer commitments.
• Manage operating budgets, labor plans, productivity targets, expense controls, and performance variances; develop corrective actions that improve cost, service, and business results.
• Foster open communication, associate engagement, fair and consistent employee relations, and recognition practices that strengthen accountability, teamwork, and execution discipline.
• Support footprint evaluation and network planning, including lease assessments, negotiations, and renewals.

Qualifications

• Bachelor’s degree in logistics, supply chain, operations, business, or a related field preferred; equivalent relevant experience may be considered.
• 7+ years of progressive experience in distribution, logistics, supply chain, manufacturing support, operations leadership, materials management, or related business operations roles.
• 3+ years of leadership experience managing supervisors, team leaders, or cross-functional operational teams in a warehouse, distribution, manufacturing, or fulfillment environment.
• Demonstrated success leading safe operations and sustaining compliance with OSHA and other applicable safety and environmental requirements.
• Experience leading inventory control, fulfillment, shipping, receiving, material flow, labor planning, operational performance management, and cross-functional execution.
• Working knowledge of WMS, WCS, ERP, SAP, reporting tools, and operational dashboards, with demonstrated ability to use data and metrics to drive accountability, decision-making, and results.
• Experience with Lean, TPS, 5S, Kaizen, standard work, or other continuous improvement methodologies preferred.
• Strong business acumen, leadership presence, communication, coaching, problem-solving, and cross-functional collaboration skills, with the ability to lead change and deliver results in a fast-paced environment.
• Experience in automated distribution environments, warehouse slotting, conveyor systems, or APICS certification is a plus.

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $71,000 USD - $108,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.