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MidFirst Bank
MidFirst Bank

60 Midfirst Bank Customer Service Representative Jobs Hiring Near You

MidFirst Bank

Card Services Associate

Oklahoma City, OK · On-site

Position Requirements: * 1-3 years banking experience or college degree preferred * Consistently ... service levels must be met * Ability to communicate efficiently and effectively on the phone and ...

MidFirst Bank

Full Time Teller - Edmond East

Edmond, OK · On-site

$12 - $15/hr

... bank products and services that would be beneficial to potential and existing customers. Tellers ... MidFirst Banking Center Hours of Operations: * Monday - Friday from 7:15 a.m. - 6:15 p.m. and ...

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MidFirst Bank Jobs Information

Do workers at MidFirst Bank get paid breaks?

Sometimes. Only some people get paid breaks.
53% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.

Does MidFirst Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

At MidFirst Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.

Is the health insurance from MidFirst Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between April 2025 and December 2025.

Do people get paid time off at MidFirst Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

Do workers at MidFirst Bank worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.

Do MidFirst Bank workers get to choose the shifts they work?

Most people get to choose which shifts they work.
79% report that they have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it for MidFirst Bank workers to change shifts?

Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to get time off at MidFirst Bank?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and December 2025.

Do MidFirst Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at MidFirst Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at MidFirst Bank?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

Is working at MidFirst Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at MidFirst Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at MidFirst Bank get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.

Is it stressful to work at MidFirst Bank?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at MidFirst Bank enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at MidFirst Bank recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get enough training when they start at MidFirst Bank?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and December 2025.

Do people get support to advance at MidFirst Bank?

Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people think MidFirst Bank’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers feel well informed about how MidFirst Bank is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Midfirst Bank?

What are the most popular categories at Midfirst Bank?

Infographic showing various Customer Service Representative job openings at Midfirst Bank in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Account Assistance Call Center Associate

MidFirst Bank

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

MidFirst Bank rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

71st of 173 rated banks

Job description

Position Summary (What Will You Do?)

 Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented contact center environment. The Contact Center Agent will provide telephone support to Midland Mortgage customers related to the servicing of their mortgage loan accounts via both inbound and outbound telephone interactions. Customer inquiries addressed involve, but are not limited to, accepting payments, providing documents, answering questions related to mortgage verification, escrow, payoff, property damage claims, and helping borrowers with past due accounts find solutions to remain in their homes and avoid foreclosure. All interactions must meet regulatory compliance standards, while actively managing the customer experience by demonstrating empathy, patience and professionalism.

Reasons to Join Our Team

  • Comprehensive compensation package including medical, dental, vision, paid holidays, tuition reimbursement, 401(k) and more.
  • In addition to base pay, this position is eligible for monthly performance-based incentive bonuses.
  • Various available full and part-time work schedules within our business hours of 8AM-7PM Monday-Friday and 9AM-1PM Saturday. Must be available to work one Saturday 9AM-1PM per month.
  • Bilingual candidates fluent in both Spanish and English will earn an additional $2 per hour.
  • Extensive classroom-style on the job training program in home mortgage servicing operations and communications.
  • Friendly business casual atmosphere.

Essential Functions (My day-to-day may look like…)

  • Operate within a fast-paced, dynamic call center environment, utilizing advanced telephony systems to address a wide range of customer inquiries and issues as outlined in the position summary.
  • Take full ownership of the customer experience, consistently meeting individual and team performance benchmarks aligned with industry-best practices.
  • Ensure positive customer experiences by recognizing and responding to emotional cues from customers with compassion and understanding, creating a supportive and reassuring environment, building trust and maintaining composure during challenging interactions.
  • Document all communication in compliance with regulatory guidelines, with appropriate escalation of complex cases.

 

Requirements (What will make me competitive?)

 High School diploma or equivalent required (college degree or some college preferred).

  • Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
  • Strong communication, problem-solving abilities, and attention to detail.
  • Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

What MidFirst Bank employees say

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