The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
60 Midfirst Bank Customer Experience Manager. Jobs Hiring Near You
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience.
... experience. * Established and effective network of referral sources, including lenders, bankers ... Proficiency with Salesforce.com or similar customer relationship management tools, with a ...
New
... experience. * Established and effective network of referral sources, including lenders, bankers ... Proficiency with Salesforce.com or similar customer relationship management tools, with a ...
New
Commercial Lender
Tulsa, OK · On-site
... process customer wire transfers, and ensure all activities adhere to MidFirst Bank's policies ... Minimum of 3 years of commercial banking or relationship management experience with a proven track ...
Commercial Lender
Tulsa, OK · On-site
... process customer wire transfers, and ensure all activities adhere to MidFirst Bank's policies ... Minimum of 3 years of commercial banking or relationship management experience with a proven track ...
... banking experience and supported by industry leading loan response times and service? Are you a ... Rather than handing-off business relationships to banking partners, MidFirst offers a business ...
... banking experience and supported by industry leading loan response times and service? Are you a ... Rather than handing-off business relationships to banking partners, MidFirst offers a business ...
Trust Officer
Las Vegas, NV · On-site
The Trust Officer serves as a relationship manager to MidFirst Bank clients by providing support ... of working experience in trust and estate administration and planning required; 5+ years of ...
Trust Officer
Las Vegas, NV · On-site
The Trust Officer serves as a relationship manager to MidFirst Bank clients by providing support ... of working experience in trust and estate administration and planning required; 5+ years of ...
Wire Client Support Specialist
Los Angeles, CA · On-site
$22 - $29/hr
MidFirst Bank Opportunity Come and work for a California Best Employer! As a family-owned bank ... wire room experience in a similar financial environment * Excellent customer service skills ...
Wire Client Support Specialist
Los Angeles, CA · On-site
$22 - $29/hr
MidFirst Bank Opportunity Come and work for a California Best Employer! As a family-owned bank ... wire room experience in a similar financial environment * Excellent customer service skills ...
... banking customers. The BRM will profile, discover banking needs, and offer solutions to meet the ... 3-5 years of experience working with business in a sales capacity. • Ability to determine ...
... banking customers. The BRM will profile, discover banking needs, and offer solutions to meet the ... 3-5 years of experience working with business in a sales capacity. • Ability to determine ...
Lead Network Engineer
Oklahoma City, OK · On-site
$83K - $114K/yr
Deploy and manage Fortinet security and network platforms , including firewalls and SD-WAN ... Experience with automation or scripting (Python, Ansible, or similar) Why Join MidFirst Bank
Lead Network Engineer
Oklahoma City, OK · On-site
$83K - $114K/yr
Deploy and manage Fortinet security and network platforms , including firewalls and SD-WAN ... Experience with automation or scripting (Python, Ansible, or similar) Why Join MidFirst Bank
Manage the full cycle recruitment process, including sourcing, interviewing, scheduling, ATS ... Serve as a visible ambassador for MidFirst Bank at community, university, and external recruiting ...
New
Manage the full cycle recruitment process, including sourcing, interviewing, scheduling, ATS ... Serve as a visible ambassador for MidFirst Bank at community, university, and external recruiting ...
New
Mortgage Customer Service Support Associate
Oklahoma City, OK · On-site
$13.50 - $18.50/hr
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services ... Experience in preforming detailed and quality focused work * Working knowledge of Microsoft Office ...
Mortgage Customer Service Support Associate
Oklahoma City, OK · On-site
$13.50 - $18.50/hr
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services ... Experience in preforming detailed and quality focused work * Working knowledge of Microsoft Office ...
Manage the full cycle recruitment process, including sourcing, interviewing, scheduling, ATS ... Serve as a visible ambassador for MidFirst Bank at community, university, and external recruiting ...
New
Manage the full cycle recruitment process, including sourcing, interviewing, scheduling, ATS ... Serve as a visible ambassador for MidFirst Bank at community, university, and external recruiting ...
New
Mortgage Customer Service Support Associate
Oklahoma City, OK · On-site
$12 - $16.50/hr
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services ... Experience in preforming detailed and quality focused work * Working knowledge of Microsoft Office ...
Mortgage Customer Service Support Associate
Oklahoma City, OK · On-site
$12 - $16.50/hr
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services ... Experience in preforming detailed and quality focused work * Working knowledge of Microsoft Office ...
Assistant Banking Center Manager - San Francisco
San Francisco, CA · On-site
$52K - $86K/yr
As a family owned bank, MidFirst has established many client relationships that have spanned ... Provide a high level of customer service to current and potential clients to exceed client ...
Assistant Banking Center Manager - San Francisco
San Francisco, CA · On-site
$52K - $86K/yr
As a family owned bank, MidFirst has established many client relationships that have spanned ... Provide a high level of customer service to current and potential clients to exceed client ...
Knowledge of Retail Banking and working knowledge of commercial business. * 3-5 years of experience ... Ability to work well in a team environment by partnering with other colleagues to meet customer ...
Knowledge of Retail Banking and working knowledge of commercial business. * 3-5 years of experience ... Ability to work well in a team environment by partnering with other colleagues to meet customer ...
The Quality Assurance Supervisor position at MidFirst Bank leads a team of QA professionals ... Demonstrated experience leading, managing, and developing QA team members; or * Any equivalent ...
The Quality Assurance Supervisor position at MidFirst Bank leads a team of QA professionals ... Demonstrated experience leading, managing, and developing QA team members; or * Any equivalent ...
... estate customers and prospects sourced by the Relationship Manager, ranging in individual loan ... About MidFirst Bank: • Privately held bank with $39 billion in assets and $2.6 billion in ...
... estate customers and prospects sourced by the Relationship Manager, ranging in individual loan ... About MidFirst Bank: • Privately held bank with $39 billion in assets and $2.6 billion in ...
Wire Client Support Specialist
Los Angeles, CA · On-site
$22 - $29/hr
As a family-owned bank, MidFirst has established many client relationships that have spanned ... wire room experience in a similar financial environment * Excellent customer service skills ...
Wire Client Support Specialist
Los Angeles, CA · On-site
$22 - $29/hr
As a family-owned bank, MidFirst has established many client relationships that have spanned ... wire room experience in a similar financial environment * Excellent customer service skills ...
Knowledge of Retail Banking and working knowledge of commercial business. * 3-5 years of experience ... Ability to work well in a team environment by partnering with other colleagues to meet customer ...
Knowledge of Retail Banking and working knowledge of commercial business. * 3-5 years of experience ... Ability to work well in a team environment by partnering with other colleagues to meet customer ...
MidFirst Bank Jobs Information
Do workers at MidFirst Bank get paid breaks?
Sometimes. Only some people get paid breaks.
53% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.
53% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and December 2025.
Does MidFirst Bank pay people when they’re sick?
Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
At MidFirst Bank, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.
Is the health insurance from MidFirst Bank affordable enough for their workers?
Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between April 2025 and December 2025.
92% of people say the health insurance costs are okay
Based on data from 13 people who took the Breakroom Quiz between April 2025 and December 2025.
Do people get paid time off at MidFirst Bank?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and December 2025.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
- 67% of people with changing schedules find out their shifts one week or less ahead of time.
- 11% of people with changing schedules find out their shifts two weeks ahead of time.
- 22% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers at MidFirst Bank worry about hours?
Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and December 2025.
Do MidFirst Bank workers get to choose the shifts they work?
Most people get to choose which shifts they work.
79% report that they have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
79% report that they have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and November 2025.
How easy is it for MidFirst Bank workers to change shifts?
Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to get time off at MidFirst Bank?
Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and December 2025.
90% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and December 2025.
Do MidFirst Bank managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and December 2025.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and December 2025.
Do jobs at MidFirst Bank spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at MidFirst Bank?
Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
Is working at MidFirst Bank good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at MidFirst Bank feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at MidFirst Bank get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.
78% of people report that they get to take their breaks without interruption.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.
Is it stressful to work at MidFirst Bank?
Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
68% of people say they often feel stressed at work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at MidFirst Bank enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.
67% of people report they enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people at MidFirst Bank recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people get enough training when they start at MidFirst Bank?
Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and December 2025.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and December 2025.
Do people get support to advance at MidFirst Bank?
Most people are given support to advance their career here.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
In the last year, 75% of people report being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
Do people think MidFirst Bank’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
Do workers feel well informed about how MidFirst Bank is doing?
Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.
What are the most popular jobs at Midfirst Bank?
What are the most popular categories at Midfirst Bank?
Personal Banking - Customer Experience Analyst I
Oklahoma City, OK • Hybrid
MidFirst Bank
• 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 11 days ago
MidFirst Bank rating
8.0
Based on 22 frontline employees who took The Breakroom Quiz
Job description
The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience. The position is responsible for helping ensure team members deliver on MidFirst’s commitment to provide extraordinary service and exceed our customer’s expectations across touch points. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Supports Voice of the Customer initiative, working to uncover and assess customer experience enhancement opportunities
- Evaluates and analyzes customer feedback to understand trends and opportunities identified in customer surveys, online reviews, issues, complaints and other relevant customer data
- Supports management and engagement with third-party customer experience survey providers
- Maintains customer experience reporting and analysis initiatives, including complaint and quality control evaluations
- Creates and manages detailed project plans to ensure the successful implementation of initiatives
- Oversees the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
- Coordination of training and instruction to impacted personnel when processes are modified
- Effective communication and presentation to various levels of management and staff within the organization
- Management of multiple projects to completion to the satisfaction of business operations
- Participation in management training and development
The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.
JOB SPECIFICATIONS
- Bachelor’s degree in Finance, Mathematics, Economics, Management, Organizational Leadership, Supply Chain Management, Entrepreneurship, Industrial Engineering, Computer Science or MIS with a minimum GPA of 3.0 or 3-5 years of commensurate experience in lieu of specific degree required
- Knowledge of Business Intelligence (“BI”), reporting concepts and analysis techniques
- Knowledge of general principles of data warehouse environment and enterprise BI tools regardless of platform
- The ability to build strong cross-functional partnerships
- Strong problem-solving, analytical reasoning and critical-thinking abilities
- Exceptional attention to detail, and time management
What MidFirst Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About MidFirst Bank
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Oklahoma City, OK, US
Year founded
1982