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46 Midco Customer Service Representative Jobs Hiring Near You

Midco

Laborer - Underground Construction - Fargo, ND

Fargo, ND · On-site

$17.50 - $22.25/hr

Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... Understand all locate flags / color code, and what they represent. * Demonstrated ability to work ...

Midco

Sales Engineer

Sioux Falls, SD · On-site

Maintain a thorough understanding of Midco's network architecture, products, services, technologies ... Represent Sales Engineering in executive-level client discussions and strategic planning ...

Midco

Construction Technician - Rapid City, SD

Rapid City, SD · On-site

$18.25 - $25/hr

Ground service drops and pre-wire new builds. * Possess knowledge in using signal meters, reading ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...

Midco

Client Implementation Coordinator

West Fargo, ND · On-site

Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... General knowledge of basic voice, data and video services, Note: Team members will be assigned a ...

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Midco Jobs Information

What is it like to work at Midco?

Midco is a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.

The company's structure is designed to support employee growth and development, with opportunities for advancement and professional development in a variety of roles, including technical, sales, and customer service positions. Midco's mission is to deliver exceptional customer experiences through innovative products and services, with a focus on community involvement and social responsibility.

Working at Midco may appeal to individuals who value a dynamic and supportive work environment, with opportunities for career advancement and professional growth in a rapidly evolving industry.

What makes Midco an attractive place to work?

Midco is a leading provider of high-speed internet, TV, and phone services in the Midwest, known for its commitment to delivering exceptional customer experiences and staying at the forefront of the rapidly evolving telecommunications industry.

As an employer, Midco offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge projects and develop new skills through training and professional development programs.

Joining Midco can provide a rewarding career path with opportunities to make a meaningful impact on customers' lives, grow professionally, and contribute to the company's continued success and expansion in the region.

Do workers at Midco get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Midco pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

At Midco, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Midco affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Midco?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Midco worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do Midco workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it for Midco workers to change shifts?

Most people find it easy to change shifts.
89% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Midco?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Midco managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

Do jobs at Midco spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Midco?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Midco good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Midco feel treated with respect by their managers?

Most people feel treated with respect by their managers.
97% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Midco get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Midco?

Some people feel stressed here.
55% of people say they often feel stressed at work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Midco enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Midco recommend working with their team?

Most people recommend working with their team.
82% of people report that they would recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Midco?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Midco?

Most people are given support to advance their career here.
In the last year, 91% of people report being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Midco’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Midco is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Midco?

What are the most popular categories at Midco?

Infographic showing various Customer Service Representative job openings at Midco in the United States as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Physical job distribution.

Central Construction Fiber Optic Tech / Fiber Splicer

Saint Joseph, MN • On-site

Midco
See more jobs at Midcoexternal

$24 - $36/hr

Full-time

Re-posted 14 days ago

Midco rating

8.5

Company rating: 8.5 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

13th of 101 rated telecommunications companies

Job description

This position may require up to 70% travel and can be located out of Aitkin, Isanti, or St. Joseph, MN.
Job Summary:
As a Central Construction Fiber Optic Technician, you will play a key role in building, splicing, and maintaining Midco's fiber optic network using advanced technologies and industry best practices. You'll ensure high-quality fiber assignments, system integrity, and accurate documentation while supporting field operations and upholding safety standards.
Responsibilities:
  • Splicing fiber optic cables in both outdoor and indoor settings.
  • Guarantee all fiber assignments are completed with high accuracy by performing pre-checks to verify traffic and ensure accurate labeling, maintaining fiber documentation with 100% precision.
  • Ensure the integrity of the fiber system by using approved industry test procedures.
  • Reading, creating and maintaining accurate splicing schematics and diagrams in GIS fiber management platform.
  • Possess an in-depth knowledge of RF, fiber, and HFC systems.
  • Resolve problems and questions for Field Operations, while providing optimal internal customer service.
  • Inspect completed work for compliance and quality assurance.
  • Maintain up-to-date knowledge of technological developments in the industry.
  • Read, comprehend, and utilize cable system maps and plans in both AutoCAD and GIS format.
  • Assist in preparing site surveys.
  • Prepare asbuilts and update maps accurately and in a timely manner.
  • Verify that all project documents are fully completed and remain current.
  • Demonstrate knowledge of Midco's safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
  • Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
  • Demonstrate technical proficiency in several areas of the field.
  • Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  • Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
  • Maintain reliable and predictable attendance as required by the position.
  • Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
  • High school diploma or equivalent (GED).
  • Complete Construction First Time Right certification within 60 days of hire and consistently apply principles in all aspects of work.
  • Must possess and maintain a valid driver's license with a clean driving record and meet all applicable Department of Transportation (DOT) requirements for the state(s) in which the team member operates. This may include the ability to obtain and maintain a DOT Medical Card if required by law or company policy. A DUI conviction within the past 5 years will result in disqualification from employment in these positions.
  • Competent in fusion splicing both loose tube and ribbon fiber optic cables, including the ability to place a mid-sheath.
  • Must develop working knowledge of CATV Networks, the National Electrical Code, OSHA regulations, federal, state and local regulations, general safety standards, and the entire telecommunications system configuration.

Preferred Qualifications:
  • Certifications such as NCTI, SCTE, or other broadband and fiber-related qualifications.
  • Prior experience in fiber splicing within the telecommunications industry.

The hiring range for this position is $24.00 - $36.00. This pay range is inclusive of multiple job levels. The actual base hourly pay offered to the most qualified individual will be determined based on multiple factors including the level of job offered, internal equity, location, and the individual's job-related knowledge, skills and experience. This position is hourly and may be eligible for additional compensation such as overtime and career progression pay increases. In addition to base pay, this position is eligible for an annual bonus plan based on company and/or individual performance.
Work Environment:
  • The noise level in the work environment is moderate to loud.
  • Frequent exposure to outside weather conditions, including heat, cold, wind, rain, snow, and varying seasonal conditions.
  • Occasional exposure to moving mechanical parts; high, precarious places; electrical hazards; vibration; and other construction or utility-related risks associated with aerial and underground telecommunications infrastructure, requiring heightened awareness and adherence to safety protocols.
  • Work is performed in a variety of environments including residential neighborhoods, public rights-of-way, construction sites, and customer premises.
  • May be required to work in excess of 40 hours per week and outside normal business hours, including evenings, weekends, and holidays, as business needs require.
  • Must be prepared to travel on short notice and work extended, flexible hours. Travel may include up to 70% of scheduled hours.

Physical Demands:
  • Frequently required to reach with hands and arms; stoop, kneel, crouch, balance, and work in awkward or sustained postures.
  • Stand and walk for extended periods of time, including uneven terrain, construction zones, or outdoor surfaces.
  • Lift, carry, push, pull, and position tools, equipment, and materials; individual items may occasionally weigh up to 80 lbs. and separating handle a 75 lbs. ladder. Team lifts may be used as appropriate. Handle ladders, drops, cables, reels, and related construction materials requiring moderate to heavy exertion.
  • Secure, load, and unload tools, materials, and equipment from vehicles or trailers, involving bending, lifting, and maneuvering bulky items.
  • Use hand tools and powered equipment requiring strength, manual dexterity, grip strength, coordination, and repetitive motion.
  • Climb poles, ladders, and other structures; work from elevated heights using ladders, bucket trucks, or aerial lifts while wearing required fall-protection equipment in accordance with training and manufacturer specifications.
  • Work in tight, confined, or limited spaces such as trenches, crawlspaces, attics, or handholes as required
  • Team members certified and assigned to operate aerial devices (e.g., bucket trucks) must comply with manufacturer load-capacity specifications and fall-protection requirements and follow Company policies and training. Load limits typically range from 300-400 lbs. combined (individual, tools, and equipment), and operators are responsible for knowing and adhering to the maximum rated capacity of the specific equipment.

Mental Demands:
  • Maintain focus and attention to detail while performing work tasks accurately and consistently.
  • Adapt effectively to changing conditions, priorities, and time pressures while maintaining performance and safety standards.
  • Identify issues as they arise and use sound judgment to make timely decisions and determine appropriate actions.
  • Apply working knowledge and recall of procedures, instructions, and technical information to complete tasks correctly.
  • Understand, follow, and carry out routine and non-routine verbal and written instructions.
  • Communicate clearly and professionally with coworkers, supervisors, and internal partners to exchange information and support work objectives.
  • Collaborate with others to resolve problems, share information, and support effective team outcomes.
  • Maintain an organized, orderly approach to work while adhering to established procedures and safety requirements.

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