Support the mission, vision and values of Midco. * Collaborate effectively with internal and external customers to ensure exceptional service. * Demonstrate courage by tackling tough issues while ...
New
47 Midco Customer Service Representative Jobs Hiring Near You
Support the mission, vision and values of Midco. * Collaborate effectively with internal and external customers to ensure exceptional service. * Demonstrate courage by tackling tough issues while ...
New
Tower Technician (WISP)
Saint Joseph, MN · On-site
$29.50 - $35.50/hr
Ensure that technical specifications meet service, regulatory, and franchise standards. * Produce ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Tower Technician (WISP)
Saint Joseph, MN · On-site
$29.50 - $35.50/hr
Ensure that technical specifications meet service, regulatory, and franchise standards. * Produce ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Laborer - Underground Construction - Fargo, ND
Fargo, ND · On-site
$17.50 - $22.25/hr
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... Understand all locate flags / color code, and what they represent. * Demonstrated ability to work ...
Laborer - Underground Construction - Fargo, ND
Fargo, ND · On-site
$17.50 - $22.25/hr
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... Understand all locate flags / color code, and what they represent. * Demonstrated ability to work ...
Human Resources Business Partner
West Fargo, ND · On-site
$90K - $115K/yr
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... or service-oriented environments. The hiring range for this position is $90,000 - $115,000. The ...
Human Resources Business Partner
West Fargo, ND · On-site
$90K - $115K/yr
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... or service-oriented environments. The hiring range for this position is $90,000 - $115,000. The ...
Dispatch Manager
West Fargo, ND · On-site
You will ensure seamless service delivery by optimizing routing, analyzing performance data, and ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Dispatch Manager
West Fargo, ND · On-site
You will ensure seamless service delivery by optimizing routing, analyzing performance data, and ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Billing Analyst
Sioux Falls, SD · On-site
$47K - $63K/yr
... service delivery, and organizational performance. * Design and implement comprehensive monitoring ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Billing Analyst
Sioux Falls, SD · On-site
$47K - $63K/yr
... service delivery, and organizational performance. * Design and implement comprehensive monitoring ... Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ...
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... General knowledge of basic voice, data and video services, Note: Team members will be assigned a ...
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco ... General knowledge of basic voice, data and video services, Note: Team members will be assigned a ...
Midco Jobs Information
What is it like to work at Midco?
Midco is a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.
The company's structure is designed to support employee growth and development, with opportunities for advancement and professional development in a variety of roles, including technical, sales, and customer service positions. Midco's mission is to deliver exceptional customer experiences through innovative products and services, with a focus on community involvement and social responsibility.
Working at Midco may appeal to individuals who value a dynamic and supportive work environment, with opportunities for career advancement and professional growth in a rapidly evolving industry.
The company's structure is designed to support employee growth and development, with opportunities for advancement and professional development in a variety of roles, including technical, sales, and customer service positions. Midco's mission is to deliver exceptional customer experiences through innovative products and services, with a focus on community involvement and social responsibility.
Working at Midco may appeal to individuals who value a dynamic and supportive work environment, with opportunities for career advancement and professional growth in a rapidly evolving industry.
What makes Midco an attractive place to work?
Midco is a leading provider of high-speed internet, TV, and phone services in the Midwest, known for its commitment to delivering exceptional customer experiences and staying at the forefront of the rapidly evolving telecommunications industry.
As an employer, Midco offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge projects and develop new skills through training and professional development programs.
Joining Midco can provide a rewarding career path with opportunities to make a meaningful impact on customers' lives, grow professionally, and contribute to the company's continued success and expansion in the region.
As an employer, Midco offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities to work on cutting-edge projects and develop new skills through training and professional development programs.
Joining Midco can provide a rewarding career path with opportunities to make a meaningful impact on customers' lives, grow professionally, and contribute to the company's continued success and expansion in the region.
Do workers at Midco get paid breaks?
Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
37% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
Does Midco pay people when they’re sick?
Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.
At Midco, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.
90% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from Midco affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between April 2025 and July 2026.
90% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between April 2025 and July 2026.
Do people get paid time off at Midco?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.
96% of people say they get paid time off.
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.
Do workers at Midco worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
Do Midco workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and September 2025.
45% report that they don’t have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and September 2025.
How easy is it for Midco workers to change shifts?
Most people find it easy to change shifts.
89% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.
89% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it to get time off at Midco?
Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
94% of people report it’s easy to get time off.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
Do Midco managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
Do jobs at Midco spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and September 2025.
How easy is it to take sick days at Midco?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at Midco good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.
Do people at Midco feel treated with respect by their managers?
Most people feel treated with respect by their managers.
97% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.
97% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Midco get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
Is it stressful to work at Midco?
Some people feel stressed out here.
55% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.
55% of people say they often feel stressed out at work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Midco enjoy their jobs?
Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Midco recommend working with their team?
Most people recommend working with their team.
82% of people report that they would recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.
82% of people report that they would recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get enough training when they start at Midco?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.
77% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at Midco?
Most people are given support to advance their career here.
In the last year, 91% of people report being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.
In the last year, 91% of people report being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people think Midco’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Midco is doing?
Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Midco?
What are the most popular categories at Midco?
Midco rating
8.5
Based on 38 frontline employees who took The Breakroom Quiz
14th of 98 rated telecommunications companies
Job description
JOB PURPOSE:
Provide comprehensive support for Enterprise and Wholesale Carrier Business customers by monitoring, evaluating, troubleshooting, and performing tasks to support internal and external customers.
KEY FUNCTIONS:
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
EXPERIENCE AND EDUCATION:
SKILLS AND BACKGROUND
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Provide comprehensive support for Enterprise and Wholesale Carrier Business customers by monitoring, evaluating, troubleshooting, and performing tasks to support internal and external customers.
KEY FUNCTIONS:
- Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services, as well as Advanced Enterprise and Wholesale Business services; quickly identify network events, impaired services, or unplanned outages.
- Monitor network resources, components, and Enterprise Business connections for performance, equipment failures and/or service outages.
- Evaluate network alarm conditions and service outages; follow procedures to validate and classify potential impact.
- Identify and document events as they occur, enter relevant information in Midco's ticketing system.
- Perform preliminary troubleshooting per established procedure; document completed troubleshooting and escalate to the appropriate personnel for additional troubleshooting, mitigation, and restoration.
- Actively coordinate mitigation and resolution of service outages; assist in troubleshooting and pinpointing service outage components.
- Engage and coordinate efforts with third parties and vendors to resolve problems and issues.
- Communicate with users, group members, Engineering, Field OPS, Business Customer Care and Management regarding service outages and/or equipment malfunctions; provide regular updates on high priority network events, escalating as necessary.
- Review in flight circuit projects prior to turn-up; conduct pre-delivery testing of new carrier circuits and refer any issues to senior NOC or BNE personnel for corrective action.
- Participate in coordinated turn-up of new carrier circuits.
- Coordinate circuit troubleshooting between Midco and third-party resources to address circuit issues.
- Input and review change requests for moderately complex maintenance activity.
- Evaluate maintenance notifications and coordinate maintenance windows with other providers, NNIs and internal customer support teams.
- Perform pre/post QC checks as part of maintenance activity; review nightly change calendar for potentially high risk or high impacting maintenance.
- Coordinate preventive maintenance activity with Field Ops personnel; perform pre/post QC verification.
- Perform proactive health checks as part of normal surveillance; document identified issues and coordinate with Field Ops personnel on corrective action.
- Generate operational reports such as power supply battery health and transponder state.
- Draft, review and update process documentation to ensure all procedures are known.
- Train and guide new hires as required.
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
- Adhere to Midco's privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
- Effectively communicate with other departments to handle escalating issues in a timely manner.
- Support the mission, vision and values of Midco.
- Collaborate effectively with internal and external customers to ensure exceptional service.
- Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
- Remove obstacles for team members. Encourage creative solutions.
- Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
- Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
- Demonstrate business acumen by using data to drive decisions and actions.
- Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
- finding ways to cut through ambiguous problems.
- Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
- Actively follow Midco policies and procedures.
- Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
- High school diploma, or vocational certification in technology field, or equivalent industry work experience required.
- Minimum Two years of previous NOC, Engineering, Network Operations, or Business Support experience is required; experience in the telecommunication or cable industry is preferred.
- Minimum of two years of internal proprietary methods of service delivery is preferred.
- NCTI "Operations Center Technical Support I" course completed or commitment to complete within the first year of employment.
- Cisco routing and switching coursework to be completed within the first year in position.
SKILLS AND BACKGROUND
- Working knowledge of business networking, including network components, function, and operation; Working knowledge HFC /cable plant components and structure.
- Working knowledge of TCP/IP and other Internet protocols as well as experience with tools such as Ping SNMP, SSH, Trace Route, NS Lookup. Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred.
- Working knowledge of enterprise business and wholesale carrier networking including but not limited to Layer II/Layer III networks, IP routing, VoIP, etc.
- Working knowledge of applied routing and switching configurations such as MPLS, VLAN routing, EVC.
- Working knowledge of the following specialties: optical transport, routing, cable modem termination system (CMTS), voice, video and wireless.
- Demonstrated proficiency in all areas of NOC operations; able to handle moderately complex maintenance and troubleshooting duties.
- Working knowledge of network monitoring systems and element monitoring systems.
- Demonstrated proficiency in incident and change management process and procedures.
- Ability to read and comprehend technical literature.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- The noise level in the work environment is moderate.
- Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.