MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
84 Micro Center Account Manager Jobs Hiring Near You
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
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MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than ... This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach ...
Micro Center Jobs Information
What is it like to work at Micro Center?
Micro Center operates in a fast-paced retail environment with a focus on customer satisfaction and technical expertise. The company's team structure is designed to support a collaborative work environment, with employees working together to provide in-store technical support, sales assistance, and product demonstrations. Working at Micro Center may appeal to individuals who are passionate about technology and enjoy helping others, as the company offers opportunities for professional growth and development in a dynamic retail setting.
What makes Micro Center an attractive place to work?
Micro Center is a leading American retailer of computer hardware, software, and electronics, with a strong presence in the consumer electronics industry. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a fast-paced retail setting. By joining Micro Center, employees can contribute to the company's mission of providing exceptional customer service and stay at the forefront of technological advancements in the industry.
Do workers at Micro Center get paid breaks?
No. Most people don’t get paid breaks.
70% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
70% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Micro Center pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
68% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.
68% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.
At Micro Center, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Micro Center affordable enough for their workers?
Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at Micro Center?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and April 2026.
92% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
- 23% of people with changing schedules find out their shifts one week or less ahead of time.
- 63% of people with changing schedules find out their shifts two weeks ahead of time.
- 12% of people with changing schedules find out their shifts three weeks ahead of time.
- 2% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Micro Center worry about hours?
Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
74% of people report they don’t worry about getting enough hours.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Micro Center workers get to choose the shifts they work?
Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
69% report that they have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Micro Center workers to change shifts?
Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to get time off at Micro Center?
Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
77% of people report it’s easy to get time off.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Micro Center managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Micro Center spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Micro Center?
Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
Is a Micro Center job good for students?
Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.
90% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at Micro Center feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Micro Center get to take their breaks without interruption?
Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.
77% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and April 2026.
Is it stressful to work at Micro Center?
Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and April 2026.
77% of people say they often feel stressed at work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Micro Center enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
67% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people at Micro Center recommend working with their team?
Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get enough training when they start at Micro Center?
Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and April 2026.
39% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people get support to advance at Micro Center?
Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
Do people think Micro Center’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers feel well informed about how Micro Center is doing?
Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and April 2026.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Account Manager jobs?
What are the most popular jobs at Micro Center?
What are the most popular categories at Micro Center?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Micro Center rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
15th of 30 rated technology retailers
Job description
MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You’ll Do
Omnichannel CRM Strategy
- Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
- Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
- Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
- Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS
Customer Data Integrity, Segmentation & Insights
- Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
- Manage customer de-duplication processes, identity resolution, and master customer records
- Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
- Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
- Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
- Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)
Technology & Platform Management
- Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
- Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
- Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery
Lifecycle Marketing, Personalization & Geo-Targeting
- Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
- Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
- Use geo-targeting and store-preference data to drive store visits and online order reservations
- Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
- Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion
Membership & Retention
- Lead or closely partner on retail membership program strategy and execution
- Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
- Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty
Team Leadership & Cross-Functional Collaboration
- Build, lead, and manage a high-performing CRM and lifecycle marketing team
- Serve as the CRM and customer data subject-matter expert across the organization
- Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support
Performance, Reporting & Optimization
- Define and track CRM and omnichannel KPIs including:
- Customer acquisition, retention, and lifetime value (CLV)
- Engagement and conversion across channels
- BOPIS adoption and conversion rates
- Online-to-store attribution and influenced store sales
- Store visit frequency and omnichannel revenue contribution
- Monitor customer data quality and continuously improve accuracy and usability
- Deliver performance reporting and strategic insights to the CMO and executive leadership
- Continuously refine CRM programs to improve omnichannel performance and customer experience
What We’re Looking For
- Bachelor’s degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
- Experience in brick-and-mortar, omnichannel, or specialty retail
- 8–12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
- 3–5+ years of people management experience
- Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
- Experience managing large-scale customer databases
- Experience managing customer data quality, de-duplication, and data hygiene
- Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance
Key Competencies
- Omnichannel, customer-first mindset
- Strong understanding of customer data, attribution, and segmentation
- Experience with personalization, geo-targeting, and lifecycle marketing
- Data-driven decision making
- Cross-functional leadership and collaboration
Work Environment
- On-site, 5 days per week
- Occasional travel may be required
Benefits That Support Your Growth and Well-Being:
At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:
- Medical, Dental & Vision Coverage for regular fulltime associates
- Competitive Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities to support continuous learning
- Paid Time Off for regular associates to rest, recharge, and take care of what matters most
- 401(k) Retirement Plan with Company Match to help you plan for the future
- IndustryLeading Vendor and Company Training to build your skills and product expertise
- Clear Career Growth and Advancement Opportunities across the organization
Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
What Micro Center employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Micro Center
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Hilliard, OH, US