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Medica
Medica

25 Medica Customer Service Representative Jobs Hiring Near You

Medica

Community Engagement Partner

$56K - $97K/yr

Represent Medica at county meetings, health fairs, conferences, public forums, and community events ... Minimum of 3+ years of experience in county relations, public health, social services, community ...

Medica

Account Manager II

Omaha, NE · On-site

$55K - $95K/yr

Represent Medica in a positive manner in the market by participating in company-sponsored events ... service. * Develop and cultivate trusted adviser relationships with key accounts, customer ...

Medica

UM Review Coordinator II

$41K - $70K/yr

... quality service is the norm and every member feels valued. Medica's Review Coordinator is ... a positive customer relationship This is a critical role at Medica, as downstream activities ...

New

Medica

Sales Relationship Manager

Madison, WI · On-site

$64K - $110K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... This individual will represent the health plan in cultivating strong broker/consultant partnerships ...

New

Medica

ACO Provider Contract Manager IV

$100K - $172K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... Produces an affordable and predictable network for customers and business partners. Evaluates and ...

Medica

Supervisor, Case Management

Minnetonka, MN · On-site

... customer service, collaboration, accountability, and continuous improvement. Success in this role requires strong leadership, relationship management, change facilitation, and a commitment to Medica ...

Medica

Sales Relationship Manager

Minnetonka, MN · On-site

$73K - $126K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... This individual will represent the health plan by cultivating strong broker/consultant partnerships ...

Medica

Senior Account Manager

Minnetonka, MN · On-site

$65K - $111K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... Responsible for overall satisfaction and proactive retention of customers through knowledge of ...

Medica

Provider Network Contractor II

Minnetonka, MN · On-site

$70K - $120K/yr

High level of attention to detail and customer service * Maintain regularly assigned work schedule ... Medica offers a generous total rewards package that includes competitive medical, dental, vision ...

Medica

Senior Account Manager

Minnetonka, MN · On-site

$65.20 - $111.80/hr

Medica is a nonprofit health plan with more than a million members that serves communities in ... Responsible for overall satisfaction and proactive retention of customers through knowledge of ...

Medica

Director, Claims Operations

Minnetonka, MN · On-site

$113K - $194K/yr

Partner cross-functionally (Payment Integrity, Customer Service, EDI, Configuration, Finance, IT, ... Represent Claims Operations in governance forums and enterprise committees * Improvement and ...

Medica

Sales Relationship Manager

Minnetonka, MN · On-site

$64K - $111K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... Join us in creating a community of connected care, where coordinated, quality service is the norm ...

Medica

Senior Underwriter

Minnetonka, MN · On-site

$70K - $120K/yr

Description Medica is a nonprofit health plan with more than a million members that serves ... Join us in creating a community of connected care, where coordinated, quality service is the norm ...

Medica

Transportation Coordinator I

Minnetonka, MN · On-site

$37K - $64K/yr

The Transportation Coordinator I supports Medica's transportation services by processing and ... Customer-focused approach with a commitment to providing quality service. * Ability to learn new ...

Medica

Tech Delivery Manager - Claims

Minnetonka, MN · On-site

$113K - $194K/yr

Medica is a nonprofit health plan with more than a million members that serves communities in ... Project Execution: Represent the Claims Delivery Director in overseeing and coordinating the ...

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Medica Jobs Information

Do workers at Medica get paid breaks?

Yes. Most people get paid breaks.
94% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Medica pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

At Medica, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and February 2026.

Is the health insurance from Medica affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at Medica?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and February 2026.

Do workers at Medica worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Medica workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Medica workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to get time off at Medica?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Medica managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Medica spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Medica?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Is it stressful to work at Medica?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get enough training when they start at Medica?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get support to advance at Medica?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people think Medica’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers feel well informed about how Medica is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Medica?

What are the most popular categories at Medica?

Infographic showing various Customer Service Representative job openings at Medica in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, and 10% Remote job distribution.

Community Engagement Partner

Medica

Remote

$56K - $97K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Medica rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

123rd of 313 rated insurance

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
The Community Engagement Partner is the face and voice of Medica and its Medicaid program. This is a highly visible role, with an emphasis on maintaining and developing organizational relationships. The Community Engagement Partner will be responsible for both establishing and continuing to build partnerships and meaningful relationships with organizations throughout the Twin Cities, MN metro, focusing on those organizations that support underrepresented populations served by Medica. Performs other duties as assigned.
Key Accountabilities
  • Represent Medica at county meetings, health fairs, conferences, public forums, and community events.
  • Develop, organize, and facilitate meetings, discussion groups, and special events.
  • Identify and cultivate partnerships to expand outreach and strengthen relationships with counties and community partners.
  • Share insights and learnings with Medica leadership on issues important to counties and supporting organizations.
  • Maintain detailed records of member and county engagement, contacts, and outreach activities within Medica's CRM platform.

Required Qualifications
  • Bachelor's degree or equivalent experience in related field
  • Minimum of 3+ years of experience in county relations, public health, social services, community outreach, or advocacy.
  • Must be willing to travel throughout the Minnesota regional area to attend public events, consisting of indoor/outdoor venues in all weather conditions, including evenings and weekends.
  • Must be able to sit and stand for long periods.
  • Ability to lift up to 30 pounds.
  • Access to a reliable vehicle (mileage, parking, and travel expenses reimbursed)

Strongly Preferred Qualifications
  • 2+ years of experience in relationship management with providers, counties, and community health organizations
  • Solid understanding of healthcare and managed care, including Medicaid and Medicare.
  • Bilingual in Somali is highly desired, but not required
  • Previous healthcare experience

Skills and Abilities
  • Strong interpersonal skills and ability to build lasting relationships
  • Excellent public speaking and presentation skills
  • Ability to work independently and collaboratively across teams
  • Cultural competency and ability to engage with diverse populations
  • Organized and detail-oriented with strong multitasking capabilities
  • Proficient in Microsoft Office (Word, Excel, Teams, PowerPoint) and virtual platforms (WebEx, Zoom)
  • Understanding of Healthy Communities principles and community health dynamics

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI
The full salary grade for this position is $56,600 - $97,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $56,600 - $84,840. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US:Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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