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Medica

58 Medica Customer Service Representative Jobs Hiring Near You

Medica

Community Engagement Partner

$56K - $97K/yr

Represent Medica at county meetings, health fairs, conferences, public forums, and community events ... Minimum of 3+ years of experience in county relations, public health, social services, community ...

Medica

Community Engagement Partner

Minnetonka, MN · On-site

$56K - $97K/yr

Represent Medica at county meetings, health fairs, conferences, public forums, and community events ... Minimum of 3+ years of experience in county relations, public health, social services, community ...

Medica

Account Manager II

Omaha, NE · On-site

$55K - $95K/yr

Represent Medica in a positive manner in the market by participating in company-sponsored events ... service. * Develop and cultivate trusted adviser relationships with key accounts, customer ...

Medica

Account Manager II

Omaha, NE · On-site

$55K - $95K/yr

Represent Medica in a positive manner in the market by participating in company-sponsored events ... service. * Develop and cultivate trusted adviser relationships with key accounts, customer ...

Medica

Director of Commercial Key Accounts

Madison, WI · On-site

Represent Key Account needs in enterprise discussions related to: * Product * Network * Service ... Medica offers a generous total rewards package that includes competitive medical, dental, vision ...

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Medica Jobs Information

Do workers at Medica get paid breaks?

Yes. Most people get paid breaks.
94% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Medica pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

At Medica, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and February 2026.

Is the health insurance from Medica affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at Medica?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and February 2026.

Do workers at Medica worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Medica workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Medica workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to get time off at Medica?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Medica managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Medica spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
7% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Medica?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Is it stressful to work at Medica?

Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Medica recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get enough training when they start at Medica?

Most people got enough training when they started.
70% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get support to advance at Medica?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people think Medica’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers feel well informed about how Medica is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Medica?

What are the most popular categories at Medica?

Infographic showing various Customer Service Representative job openings at Medica in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, and 17% Remote job distribution.

Customer Service Representative - Commercial Products (8/31 Start Date)

Medica

Remote

$34K - $53K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Medica rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

117th of 308 rated insurance

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.
This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations.
Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business.
This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 7:00am CST- 8:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST.
Key Accountabilities

  • Customer Service experience in a Healthcare related setting preferred
  • Excellent verbal and written communication skills
  • Able to deliver high quality service to Medica's members
  • Ability to interact with the team and support each other in dealing with customer issues
  • Advanced ability to multi task and manage time efficiently is needed
  • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
  • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
Required Qualifications
  • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
  • 2+ years of customer service experience
Schedules after training vary based on business need and may include:
  • 8:00am-5:00pm
  • 9:00am-5:30pm
  • 9:30am-6:00pm
  • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift)
  • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift)
  • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift)
  • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift)
  • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift)
  • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.*

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.
The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.
The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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