McLeod Software is seeking a Software Solutions Architect to partner with our enterprise customers ... Experience supporting complex customer workflows and leading functional or technical discovery.

16 Mcleod Software Technical Support Specialist Jobs Hiring Near You
McLeod Software is seeking a Software Solutions Architect to partner with our enterprise customers ... Experience supporting complex customer workflows and leading functional or technical discovery.
Experience with McLeod Software products in a support or training capacity (required) * Transportation industry knowledge/experience (preferred) * Bachelor's degree (preferred) Technical Skills
Experience with McLeod Software products in a support or training capacity (required) * Transportation industry knowledge/experience (preferred) * Bachelor's degree (preferred) Technical Skills
Technician, Cloud Services
Birmingham, AL · On-site
... technical issues within McLeod Software Cloud Services customer environments, serving as the first point of contact for Cloud Services support requests and basic server alerts, and escalating more ...
Technician, Cloud Services
Birmingham, AL · On-site
... technical issues within McLeod Software Cloud Services customer environments, serving as the first point of contact for Cloud Services support requests and basic server alerts, and escalating more ...
Minimum 2 years of McLeod Software training or support experience, required. Working knowledge of ... the trucking and transportation industry, preferred. * Have intermediate knowledge of Microsoft ...
Minimum 2 years of McLeod Software training or support experience, required. Working knowledge of ... the trucking and transportation industry, preferred. * Have intermediate knowledge of Microsoft ...
Account Manager
Birmingham, AL · On-site
... software support solutions related to McLeod Software. This role works closely with internal ... Ability to clearly convey technical information effectively. * Strong oral and written ...
Account Manager
Birmingham, AL · On-site
... software support solutions related to McLeod Software. This role works closely with internal ... Ability to clearly convey technical information effectively. * Strong oral and written ...
The Strategic Account Executive, will be responsible for the sale of McLeod Software products and ... Ability to communicate technical and sales information coherently * Ability to manage competing ...
The Strategic Account Executive, will be responsible for the sale of McLeod Software products and ... Ability to communicate technical and sales information coherently * Ability to manage competing ...
... effectiveness of McLeod Software's enterprise products. This position translates product ... Thinks critically about complex workflows, user needs, product goals, and technical constraints
... effectiveness of McLeod Software's enterprise products. This position translates product ... Thinks critically about complex workflows, user needs, product goals, and technical constraints
BI Solutions Consultant
Birmingham, AL · On-site
$41.25 - $56.25/hr
... Specialist (BI Solutions Consultant, MPact) will provide training and support of the McLeod IQ and ... technical/software focused training, support, and/or other customer facing positions, required.
BI Solutions Consultant
Birmingham, AL · On-site
$41.25 - $56.25/hr
... Specialist (BI Solutions Consultant, MPact) will provide training and support of the McLeod IQ and ... technical/software focused training, support, and/or other customer facing positions, required.
Experience providing technical support for software or data solutions, preferred. * Experience ... Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive ...
Experience providing technical support for software or data solutions, preferred. * Experience ... Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive ...
Regional Sales Manager
Birmingham, AL · On-site
... software demonstration to perspective customers is a requirement of the position. The RSM is expected to utilize Sales Services resources and other McLeod resources when they are needed to support ...
Regional Sales Manager
Birmingham, AL · On-site
... software demonstration to perspective customers is a requirement of the position. The RSM is expected to utilize Sales Services resources and other McLeod resources when they are needed to support ...
McLeod Software is seeking a Product Owner to help drive the strategy of our McLeod Software ... Support product and release planning across cross-functional teams. * Contribute customer, market ...
McLeod Software is seeking a Product Owner to help drive the strategy of our McLeod Software ... Support product and release planning across cross-functional teams. * Contribute customer, market ...
Sales Support - Customer and Prospect Discovery The Product Demonstration & Solutions Consultant is ... Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive ...
Sales Support - Customer and Prospect Discovery The Product Demonstration & Solutions Consultant is ... Why McLeod? At McLeod Software, we believe that our employees are our greatest competitive ...
Analyst, Enterprise Data
Birmingham, AL · On-site
Design, implement, and maintain data pipelines and ETL processes to support data reporting and ... At McLeod Software, we believe that our employees are our greatest competitive advantage. Each ...
Analyst, Enterprise Data
Birmingham, AL · On-site
Design, implement, and maintain data pipelines and ETL processes to support data reporting and ... At McLeod Software, we believe that our employees are our greatest competitive advantage. Each ...
Purpose of Business Since 1985, McLeod Software has provided powerful transportation management and ... Technical Agility and Problem Solving. Key Accountabilities * Design, develop, test and maintain ...
New
Purpose of Business Since 1985, McLeod Software has provided powerful transportation management and ... Technical Agility and Problem Solving. Key Accountabilities * Design, develop, test and maintain ...
New
Continue improvement of technical knowledge and ability. * Travel up to 15%. Competencies ... Experience as a Team lead with McLeod software, highly preferred. * Working knowledge of software ...
Continue improvement of technical knowledge and ability. * Travel up to 15%. Competencies ... Experience as a Team lead with McLeod software, highly preferred. * Working knowledge of software ...
Manager, ECS Delivery
Birmingham, AL · On-site
... customer support for enterprise software in a fast-paced environment, or a bachelor's degree with 5+ years of related experience, required. * Experience as a Team Lead with McLeod, a plus.
Manager, ECS Delivery
Birmingham, AL · On-site
... customer support for enterprise software in a fast-paced environment, or a bachelor's degree with 5+ years of related experience, required. * Experience as a Team Lead with McLeod, a plus.
MCLEOD SOFTWARE Jobs Information
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Job description
In this a collaborative, customer-facing role where you will lead discovery, analyze business and technical requirements, identify gaps, and design solutions that maximize the capabilities of McLeod Software products. You will also work closely with customers, Business Analysts, Developers, QA teams, and subject matter experts throughout the software development lifecycle.
What You'll Do
- Lead customer consultations to define requirements, scope modifications, and develop functional designs for custom solutions.
- Lead customer-facing activities for Business Process Reviews, including onsite interviews, discovery sessions, process analysis, and presentation of findings and recommendations.
- Lead key Roadmap engagements, assist with training, identify product gaps and integration requirements, present recommendations to customer executives.
- Ensure user stories and test cases clearly define requirements and user acceptance criteria for software modifications.
- Collaborate with Development, Business Analyst and QA to design, test, and deliver scalable, high-quality customer solutions.
- Review porting lists and provide estimates to support customer upgrades.
- Create process maps to document current-state, future-state, and integration workflows.
- Leverage McLeod products and internal subject matter experts to maximize standard functionality and minimize customization.
What You'll Bring
- Bachelor's degree and 10+ years of experience in a technical or software-focused Business Analyst role.
- Experience reviewing porting lists and project-driven software modifications.
- Experience working with APIs, EDI, ETL processes, or system-to-system interfaces.
- Experience evaluating configuration-based solutions
- Ability to interpret technical outputs, including system logs and error messages
- Familiarity with database concepts and structured data formats such as JSON and XML.
- Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical audiences.
- Strong documentation, organization, and record-keeping skills.
- Availability for occasional out of state travel to customer locations is required.
Preferred Qualifications
- Experience with software implementations, systems analysis, and technical consulting.
- Experience supporting complex customer workflows and leading functional or technical discovery.
- Experience troubleshooting system behavior and designing configuration-based solutions.
- Working knowledge of the transportation and logistics industry.
- McLeod Software products experience (LoadMaster, DocumentPower, PowerBroker)
- Process-mapping tools such as Microsoft Visio or Lucidchart.
- Intermediate proficiency with Microsoft Office.
Why McLeod?
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software's growth and success. When you join McLeod, you're joining a company that's built for the long haul-with a clear vision, strong leadership, and a commitment to investing in our people.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About MCLEOD SOFTWARE
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
Birmingham, AL, US
Year founded
1985