5 Magnit Customer Service Manager Jobs Hiring Near You

Who We Are
Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
The Account Management role is accountable for owning and driving retention and growth in strategic accounts. The Account Management role owns and nurtures relationships with key client decisions, develops strategic account plans by proactively identifying opportunities to expand services, and positions Magnit as an indispensable partner to the client. The Account Manager will work cross-functionally with other Magnit delivery and support teams to maximize customer satisfaction on their accounts. Scope may be regional or global, and services may encompass some or all of Magnit's offerings (MSP/EOR/VOP/VMS/Services Procurement).
Location
Santa Clara, CA
Hybrid Work Schedule: Must work onsite 2-3 days per week
What You Will Do

• Execute strategic account plans focused on client retention, growth and expansion; work with Magnit and client teams to put those plans into action.
• Serve as the trusted talent advisor, and primary point of contact for sponsors and stakeholders of the program.
• Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
• Support pricing, renewal, and SOW discussions in collaboration with legal and finance to ensure commercial success.
• Proactively identify client needs and opportunities for the expansion of Magnit's solutions and services.
• Support complex sales processes, collaborating with operations, product, and design teams to create and implement custom solutions that address nuanced client needs.
• Manage and grow assigned accounts by introducing new services, expanding program reach, and maximizing client satisfaction.
• Cultivate strong, consultative relationships with client decision-makers, positioning Magnit as a value-added strategic partner.
• Deliver ongoing business value by advising clients on talent market trends, benchmarks, and program optimization strategies (in conjunction with operations leaders).
• Ensure all client interactions, opportunities, and engagement milestones are tracked in CRM tools.
• Partner closely with other Magnit teams serving the client to drive customer satisfaction.
• Capture product integration needs between client systems and VMS, partnering with internal teams, such as GBS Delivery, to address requests.
• Collect product enhancements to address client needs, collaborate with internal teams to implement enhancements, and provide ongoing communications to client.
• Serve as subject matter expert to liaison and/or communicate client business requirements for migration activities, reporting needs, and standard enhancement releases in partnership with GBS and Product.
• Manage supplier relationships associated with your account, delivering performance scorecards and addressing issues.
• Support creation and delivery of client quality business reviews.

What You Will Need

• Bachelor's degree
• 3-5 years of experience in program management, client services, or enterprise account delivery
• Proven track record of driving double digit revenue and services growth on large, complex Enterprise accounts
• Strong consultative sales skills with a focus on identifying needs and offering tailored solutions
• Experience in building and nurturing long-term, strategic client relationships that convert to meaningful expansion in partnership
• A history of working in highly cross-functional environments, across multiple teams at clients and internally, to drive towards account expansion
• Strategic thinking, negotiation skills and complex problem-solving skills
• Experience working in staffing, HR, consulting, or contingent workforce industries

Compensation
Salary range: $100,000-$120,000 USD annually
Salary rates are based on experience, skills, and geographical location.
What Magnit will Offer You
At Magnit,you'll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn't for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html