Product Support Specialist
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
60 Lucid Software Sales Manager Jobs Hiring Near You
Product Support Specialist
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Compliance Manager
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Compliance Manager
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Customer Operations Intern - Part-time Fall 2026
Salt Lake City, UT · On-site
$14.75 - $19.25/hr
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
Customer Operations Intern - Part-time Fall 2026
Salt Lake City, UT · On-site
$14.75 - $19.25/hr
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
Compliance Manager
Salt Lake City, UT · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Compliance Manager
Salt Lake City, UT · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... train sales executives on these processes to ensure a seamless end-customer experience. * Manage ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage technical issues by investigating and troubleshooting problems, escalating user issues ...
Compliance Manager
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Compliance Manager
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Revenue Operations Analyst II
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
New
Revenue Operations Analyst II
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
New
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
New
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
New
Security Analyst
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Security Analyst
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Revenue Operations Analyst II
Raleigh, NC · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
Revenue Operations Analyst II
Raleigh, NC · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
Security Analyst
Raleigh, NC · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Security Analyst
Raleigh, NC · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Security Analyst
Salt Lake City, UT · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Security Analyst
Salt Lake City, UT · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Revenue Operations Analyst II
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
Revenue Operations Analyst II
Raleigh, NC · On-site
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the administration and execution of the sales organization's targets, including segmentation ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage controls for internal and customer-facing artificial intelligence systems in alignment with ...
Security Analyst
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Security Analyst
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Manage the collection of impactful security metrics * Work with other teams such as Legal ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... We are looking for a hands-on, self-driven Sales Enablement Manager to lead the onboarding ...
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... We are looking for a hands-on, self-driven Sales Enablement Manager to lead the onboarding ...
Learning Experience Designer
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Excel at managing and prioritizing multiple projects in a fast-paced environment. * Have a clear ...
Learning Experience Designer
Salt Lake City, UT · On-site +1
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and ... Excel at managing and prioritizing multiple projects in a fast-paced environment. * Have a clear ...
Lucid Software Jobs Information
What other companies are hiring for Sales Manager jobs?
What are the most popular jobs at Lucid Software?
What are the most popular categories at Lucid Software?
Job description
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional communication and internal cross collaboration.
You'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media.
You will write about complex things in a simple way and can balance business and user needs. You'll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You'll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.
Responsibilities
Requirements
Preferred qualifications
#LI-KC1
Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE's Companies that Care. Lucid's solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
As a Technical Product Support Specialist on the Customer Operations team, you will be on the front lines interacting with Lucid's customers. You will be expected to drive solutions with professional communication and internal cross collaboration.
You'll help launch Lucid's newest cutting edge products and features and have the opportunity to impact how we help thousands of people around the world through our help centers, online communities, and email support. You will work closely with various functions within Lucid to surface user issues, to help make our products better, and to streamline our internal operations. You own the relationships between Lucid Software products and users. You are the expert on building dynamic, high quality online communities and user engagement. You cultivate relationships with some of our most active users. You are well-versed in online community trends, technology, and strategies and are comfortable representing Lucid publicly. You will help us on our quest to expand into social media.
You will write about complex things in a simple way and can balance business and user needs. You'll work cross-functionally to develop customer support content based on user feedback, analytics, product requirements, and UX best practices. You'll write our help center content, come up with innovative ways to educate customers, and help millions of people around the world get the most out of Lucid products.
Responsibilities
- Develop and maintain product expertise and work closely with other support and product team members to resolve user issues
- Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
- Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs.
- Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
- Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers.
- Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs
- Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.
Requirements
- 2 years practical work experience and/or a Bachelor's degree with strong academic performance.
- A strong sense of personal ownership and responsibility
- Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results.
- Ability to translate complex technical ideas into simple, easy to understand content
- Strong written and verbal communication skills (both internally and externally)
- Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
- Detail-oriented, organized and a good team player
- Bias towards finding solutions versus shutting down ideas
- This position is hybrid, combining remote work with in-person collaboration at our Raleigh office two days per week (Tuesday and Thursday).
Preferred qualifications
- Experience optimizing systems and driving improvements
- Basic Project Management experience
- Teaching or mentoring experience
- A strong understanding of user experience principles
- Technical aptitude and troubleshooting skills
- Experience working with AI Agent or curating LLMs
#LI-KC1
About Lucid Software
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
South Jordan, UT, US
Year founded
2010