Position Summary Eli Lilly and Company is seeking a Senior Director, Payroll, Time Tracking ... Serve as the senior customer concern point for sophisticated cross-border, multi-jurisdictional ...

60 Lilly Customer Service Representative Jobs Hiring Near You
Position Summary Eli Lilly and Company is seeking a Senior Director, Payroll, Time Tracking ... Serve as the senior customer concern point for sophisticated cross-border, multi-jurisdictional ...
... with Eli Lilly Health, Safety, and Environment (HSE) standards and applicable regulatory ... representatives, physicians, and other Lilly sites; and ensuring customer service commitments are ...
... with Eli Lilly Health, Safety, and Environment (HSE) standards and applicable regulatory ... representatives, physicians, and other Lilly sites; and ensuring customer service commitments are ...
The scientist may represent Eli Lilly and Company in external collaborations, conferences, and industry forums, contributing to the advancement of knowledge in the field. Ultimately, this role is ...
The scientist may represent Eli Lilly and Company in external collaborations, conferences, and industry forums, contributing to the advancement of knowledge in the field. Ultimately, this role is ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
Associate Director - Technical Services/Manufacturing Science (TSMS) - API External Manufacturing...
Indianapolis, IN · On-site
$123K - $180K/yr
Eli Lilly and Company is seeking an experienced and highly motivated Associate Director to join our Technical Services/Manufacturing Science (TS/MS) team, specializing in Peptides. In this role, you ...
Associate Director - Technical Services/Manufacturing Science (TSMS) - API External Manufacturing...
Indianapolis, IN · On-site
$123K - $180K/yr
Eli Lilly and Company is seeking an experienced and highly motivated Associate Director to join our Technical Services/Manufacturing Science (TS/MS) team, specializing in Peptides. In this role, you ...
The mission of EDG is to provide innovative automated machine and mechanical equipment solutions in support of the strategies of our customers across the global Eli Lilly research, development, and ...
The mission of EDG is to provide innovative automated machine and mechanical equipment solutions in support of the strategies of our customers across the global Eli Lilly research, development, and ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
... with Eli Lilly Health, Safety, and Environment (HSE) standards and applicable regulatory ... representatives, physicians, and other Lilly sites; and ensuring customer service commitments are ...
... with Eli Lilly Health, Safety, and Environment (HSE) standards and applicable regulatory ... representatives, physicians, and other Lilly sites; and ensuring customer service commitments are ...
Maintenance Mechanic
Indianapolis, IN · On-site
$24 - $30.50/hr
... customer service. Key Objectives/Deliverables: • Expected to improve equipment uptime, line ... Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are ...
Maintenance Mechanic
Indianapolis, IN · On-site
$24 - $30.50/hr
... customer service. Key Objectives/Deliverables: • Expected to improve equipment uptime, line ... Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are ...
Maintenance Mechanic
Indianapolis, IN · On-site
$24 - $30.50/hr
... customer service. Key Objectives/Deliverables: Expected to improve equipment uptime, line ... Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are ...
Maintenance Mechanic
Indianapolis, IN · On-site
$24 - $30.50/hr
... customer service. Key Objectives/Deliverables: Expected to improve equipment uptime, line ... Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are ...
The mission of EDG is to provide innovative automated machine and mechanical equipment solutions in support of the strategies of our customers across the global Eli Lilly research, development, and ...
The mission of EDG is to provide innovative automated machine and mechanical equipment solutions in support of the strategies of our customers across the global Eli Lilly research, development, and ...
Senior Advisor, Drug Substance Process Development
Watertown, MA · On-site
$148K - $149K/yr
Orna Therapeutics, Inc., a wholly owned subsidiary of Eli Lilly and Company, is an innovative ... The work environment characteristics described here are representative of those an employee ...
Senior Advisor, Drug Substance Process Development
Watertown, MA · On-site
$148K - $149K/yr
Orna Therapeutics, Inc., a wholly owned subsidiary of Eli Lilly and Company, is an innovative ... The work environment characteristics described here are representative of those an employee ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
Associate Director - Technical Services/Manufacturing Science (TSMS) - API External Manufacturing (P
Indianapolis, IN · On-site
$123K - $180K/yr
Eli Lilly and Company is seeking an experienced and highly motivated Associate Director to join our Technical Services/Manufacturing Science (TS/MS) team, specializing in Peptides. In this role, you ...
Associate Director - Technical Services/Manufacturing Science (TSMS) - API External Manufacturing (P
Indianapolis, IN · On-site
$123K - $180K/yr
Eli Lilly and Company is seeking an experienced and highly motivated Associate Director to join our Technical Services/Manufacturing Science (TS/MS) team, specializing in Peptides. In this role, you ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... The AVP is the face of Lilly to the external environment, therefore must represent the Lilly values ...
Senior Advisor, Drug Substance Process Development
Watertown, MA · On-site
$148K - $149K/yr
Orna Therapeutics, Inc., a wholly owned subsidiary of Eli Lilly and Company, is an innovative ... The physical demands here are representative of those that must be met by an employee to ...
Senior Advisor, Drug Substance Process Development
Watertown, MA · On-site
$148K - $149K/yr
Orna Therapeutics, Inc., a wholly owned subsidiary of Eli Lilly and Company, is an innovative ... The physical demands here are representative of those that must be met by an employee to ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
This role will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The ... Represent the automation department during audits by regulatory agencies as assigned * Act as ...
GFD HSE Sr Director
Indianapolis, IN · On-site
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... Represent Lilly in external industry safety forums, regulatory engagements, and professional ...
GFD HSE Sr Director
Indianapolis, IN · On-site
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... Represent Lilly in external industry safety forums, regulatory engagements, and professional ...
GFD HSE Sr Director
Indianapolis, IN · On-site
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... Represent Lilly in external industry safety forums, regulatory engagements, and professional ...
GFD HSE Sr Director
Indianapolis, IN · On-site
The Global Facilities Delivery (GFD) Organization, part of Eli Lilly's Corporate Engineering ... Represent Lilly in external industry safety forums, regulatory engagements, and professional ...
Eli Lilly Jobs Information
What is it like to work at Lilly?
The company's team structure is organized around therapeutic areas, with cross-functional teams working together to develop and commercialize new medicines, and employees have access to state-of-the-art facilities and cutting-edge technology to support their work. Additionally, Lilly offers a range of employee benefits and programs to support work-life balance and professional development.
Working at Eli Lilly may appeal to candidates who are passionate about making a difference in people's lives, are driven by a desire to innovate and improve healthcare outcomes, and value a dynamic and inclusive work environment that offers opportunities for growth and development.
What makes Lilly an attractive place to work?
Do workers at Eli Lilly and Company get paid breaks?
46% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.
Does Eli Lilly and Company pay people when they’re sick?
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
At Eli Lilly and Company, are sick days and vacation days separate paid time off?
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Eli Lilly and Company affordable enough for their workers?
100% of people say the health insurance costs are okay
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Eli Lilly and Company?
97% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 22% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 22% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Eli Lilly and Company worry about hours?
95% of people report they don’t worry about getting enough hours.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Eli Lilly and Company workers get to choose the shifts they work?
68% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it for Eli Lilly and Company workers to change shifts?
45% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to get time off at Eli Lilly and Company?
97% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Eli Lilly and Company managers change schedules at the last minute?
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Eli Lilly and Company spill into time workers aren’t paid for?
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Eli Lilly and Company?
94% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Is a Eli Lilly and Company job good for students?
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and March 2026.
Is working at Eli Lilly and Company good if you’re a parent or caregiver?
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and March 2026.
Do people at Eli Lilly and Company feel treated with respect by their managers?
78% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Eli Lilly and Company get to take their breaks without interruption?
73% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
Is it stressful to work at Eli Lilly and Company?
58% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Eli Lilly and Company enjoy their jobs?
74% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Eli Lilly and Company recommend working with their team?
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 39 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get enough training when they start at Eli Lilly and Company?
68% of people report they got enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get support to advance at Eli Lilly and Company?
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people think Eli Lilly and Company’s headquarters understands what’s happening where they work?
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers feel well informed about how Eli Lilly and Company is doing?
87% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Lilly?
What are the most popular categories at Lilly?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Eli Lilly and Company rating
8.8
Based on 63 frontline employees who took The Breakroom Quiz
11th of 86 rated pharmaceutical
Job description
Position Summary
Eli Lilly and Company is seeking a Senior Director, Payroll, Time Tracking & Absence (PATT) to lead one of the most operationally critical functions within our global HR Technology & Operations organization based in Indianapolis.
This role owns end-to-end payroll for the USand is the process owner for global time management and absence. Additionally, the role will be a key influencer of crafting payroll strategies globally.
Lilly PATT primarily operates within Workday as our core HCM platform.
This is a leadership role that will work at the intersection of people, technology, and financial integrity - partnering closely with Finance, Legal, Global Mobility, and our broader HR leadership team to transform, streamline and automate PATT capabilities.
The Senior Director will implement an AI-forward payroll capability, drive Workday PATT product excellence, govern third-party vendor relationships and ensure full SOX compliance for all payroll cycles.
The ideal candidate brings Workday PATT expertise, a track record of redefining business operations at scale, and the leadership presence to continuously elevate team performance.
Key Responsibilities
Global Payroll Operations
- Own end-to-end payroll operations for Lilly US ensuring payroll is processed accurately, compliantly, and on time.
- Be responsible for equity-related payroll events including the management of KPMG (our mobile taxation processor), award processing, and special, limited scope payments.
- Lead payroll readiness and execution for new country and acquired company launches. Lead entity changes including regulatory setup, vendor selection, and integration into Lilly's global payroll framework.
- Serve as the senior customer concern point for sophisticated cross-border, multi-jurisdictional, and executive-level payroll matters.
- Maintain and continuously improve payroll governance, controls, and audit readiness - including full SOX compliance payroll accounting practices.
HR Technology & AI Transformation
- Lead the strategic product roadmap for Workday Payroll, Time Tracking, and Absence - including feature adoption, configuration governance, release planning, and improvements.
- Lead the marketplace in the use of HR technology, agentic AI, and the digital employee experience to boldly streamline operations while maintaining or improving accuracy.
- Own and simplify the PATT technology portfolio - reducing vendor complexity, retiring legacy tools, and enabling protocols across regions.
- Partner to optimise integrations between Workday and downstream payroll, finance, benefits, equity administration, and reporting systems.
Vendor & Third-Party Governance
- Develop and drive strategic vendor relationships example PWC - set clear SLAs, conduct performance reviews, and hold partners accountable to quality standards.
- Consult on outsourced payroll service agreements, ensuring cost-effectiveness and service excellence for all Lilly markets.
- Partner with Procurement and Legal on contract renewals, critical issue frameworks, and vendor risk management.
Compliance, Risk & Financial Integrity
- Ensure compliance with employment tax regulations, labour laws, and data privacy requirements in the US - maintaining active awareness of regulatory changes.
- Lead payroll's contribution to year-end financial close and external reporting, including MD&A readiness, 401(k) audit support, and payroll-driven disclosures.
- Be responsible for payroll for stock compensation that incorporates multi-jurisdictional tax requirements.
- Maintain robust internal controls and coordinate with Internal Audit and external auditors on SOX testing and payroll-related control assessments.
Team Leadership & Capability Development
- Lead, develop, and inspire a team of PATT professionals in the US - cultivating a culture of ownership, continuous improvement, and psychological safety.
- Model the leadership philosophy of HRTO - removing barriers, granting permission, and enabling the team to perform at their highest level.
Stakeholder Partnership & Executive Engagement
- Partner closely with Finance, Legal, Compensation, Benefits, Global Mobility, and HR Business Partners to ensure payroll supports Lilly's broader people and business agenda.
- Represent PATT in enterprise-level programmes including M&A activity, system implementations, and compensation policy changes.
- Prepare and present executive-level reporting on payroll operations, compliance posture, risk indicators, and pivotal initiatives to HRTO and CFO-area leadership.
Basic Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, Human Resources, or a related field.
- 10+ years experience in global payroll operations, including shown ability to transform and scale.
- Demonstrated Workday Payroll expertise, with strong solid understanding of Time Tracking and Absence modules.
- Proficiency in SOX compliance, GAAP payroll accounting, and multi-jurisdictional employment tax and labour law.
- Track record of leading payroll transformation initiatives - including system implementations, process automation, and AI-enabled improvements.
- Experience in a large global public company (Fortune 500 equivalent), ideally in life sciences, technology, or a similarly regulated industry.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to
F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Preferred Qualifications
- Advanced degree (MBA, MSHR) preferred.
- Workday certification preferred.
- Shown experience leading large-scale payroll vendor relationships (e.g., ADP, third-party country payroll providers).
- Certified Payroll Professional (CPP) designation.
- Exceptional customer engagement skills - able to operate with credibility across Finance, Legal, HR, and executive leadership.
- Experience with equity and stock-based compensation payroll across multiple tax jurisdictions.
- Prior experience with Workday Orchestrate, RPA tools, or AI-driven payroll automation.
- Familiarity with KPMG, EQ (Equatex), ADP Workforce Now, and Experian as payroll ecosystem partners.
- Experience leading payroll through M&A integrations, entity expansions, or significant organisational transformation.
Other Information:
Indy based role - relocation supported.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$154,500 - $226,600
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly
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Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.
Industry
Pharmaceutical product wholesalers
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US
Year founded
1876