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Eli Lilly
Eli Lilly

60 Lilly Customer Service Representative Jobs Hiring Near You

Lilly

Advisor - Computational Statistics

Boston, MA

$166K - $266K/yr

Verve Therapeutics, a wholly owned subsidiary of Eli Lilly & Company within Lilly Research Labs, is ... Understand relevant disease states in order to enhance the level of customer focus and ...

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Eli Lilly Jobs Information

What is it like to work at Lilly?

Eli Lilly and Company is a global pharmaceutical leader that prioritizes innovation, integrity, and a commitment to improving human health, fostering a culture that values collaboration, diversity, and employee growth.

The company's team structure is organized around therapeutic areas, with cross-functional teams working together to develop and commercialize new medicines, and employees have access to state-of-the-art facilities and cutting-edge technology to support their work. Additionally, Lilly offers a range of employee benefits and programs to support work-life balance and professional development.

Working at Eli Lilly may appeal to candidates who are passionate about making a difference in people's lives, are driven by a desire to innovate and improve healthcare outcomes, and value a dynamic and inclusive work environment that offers opportunities for growth and development.

Do workers at Eli Lilly and Company get paid breaks?

Sometimes. Only some people get paid breaks.
46% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Eli Lilly and Company pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

At Eli Lilly and Company, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Eli Lilly and Company affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Eli Lilly and Company?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.

Do workers at Eli Lilly and Company worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Eli Lilly and Company workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
68% report that they don’t have enough control over which shifts they work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Eli Lilly and Company workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Eli Lilly and Company?

Most people find it easy to get time off.
97% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Eli Lilly and Company managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Eli Lilly and Company spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Eli Lilly and Company?

Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Eli Lilly and Company good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
84% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at Eli Lilly and Company feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Eli Lilly and Company get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Is it stressful to work at Eli Lilly and Company?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Eli Lilly and Company enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Eli Lilly and Company recommend working with their team?

Only some people recommend working with their team.
34% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Eli Lilly and Company?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Eli Lilly and Company?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Eli Lilly and Company’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
66% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Eli Lilly and Company is doing?

Most people feel well informed about how the company is doing.
86% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
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Principal - QA API External Manufacturing Peptides

Principal - QA API External Manufacturing Peptides

Eli Lilly and Company

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Eli Lilly and Company rating

8.8

Company rating: 8.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

11th of 71 rated pharmaceutical

Job description

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
Join the energetic and growing Active Pharmaceutical Ingredient - External Manufacturing Organization (API-EM) that delivers a diverse portfolio of medicines essential to our patients around the world. This on-site role may be based at either the Indianapolis, IN or Durham, NC sites.
Job Summary:
This role provides essential Quality Assurance oversight for API External Manufacturing operations, ensuring compliance with cGMP and regulatory requirements for all products manufactured by third-party partners.
Job Responsibilities:
  • Lead and manage quality aspects of external API manufacturing sites, including but not limited to batch record review, disposition, deviation management, and change control.
  • Conduct and/or participate in quality audits of external manufacturing sites to assess compliance with cGMP, regulatory expectations, and Eli Lilly's quality standards.
  • Review and approve quality-related documents, such as manufacturing master batch records, validation protocols and reports, stability data, and analytical methods.
  • Collaborate cross-functionally with internal teams (e.g., Supply Chain, Regulatory Affairs, Technical Services) and external manufacturing partners to resolve quality issues and drive continuous improvement.
  • Provide expert QA guidance and support during new product introductions and technology transfers to external manufacturers.
  • Develop, implement, and maintain quality agreements with external manufacturing organizations.
  • Investigate and troubleshoot complex quality incidents, deviations, and out-of-specification results, determining root causes and implementing effective corrective and preventive actions (CAPAs).
  • Represent Eli Lilly's quality interests during regulatory inspections at external manufacturing sites.
  • Mentor and provide technical guidance to junior QA associates.

Basic Requirements:
  • Bachelor's degree in Chemistry, Biochemistry, Pharmacy, Chemical Engineering or related scientific discipline.
  • Minimum 5 years experience in Quality Assurance within the pharmaceutical or biopharmaceutical industry, with a strong focus on API manufacturing and external supply.
  • Experience in cGMP regulations (FDA, EMA, HPRA, etc.) and global pharmacopeial requirements.
  • Experience in auditing external manufacturing sites.
  • Experience in quality management systems (e.g., Veeva).
  • Willingness to travel domestically and internationally to external manufacturing sites as required.

Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.
Additional Preferences:
  • Strong understanding of API manufacturing processes, analytical techniques, and quality control principles.
  • Demonstrated ability to make sound quality decisions and effectively communicate complex technical and quality information to diverse audiences.
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$65,250 - $169,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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About Eli Lilly

Sourced by ZipRecruiter

Eli Lilly, based in Indianapolis, IN, US, is one of the pioneers in the pharmaceutical industry with a rich history dating back to 1876. This global pharmaceutical company focuses on discovering, developing, manufacturing and selling pharmaceutical products in approximately 120 countries. The company's product categories include endocrinology, oncology, cardiovascular, neuroscience, and immunology. Having invested over $9 billion in research and development in the past decade, Eli Lilly is also committed to creating high-quality medicines that meet real needs. As a recipient of several awards and recognitions, Eli Lilly is known for its focus on life-saving research and drug development. Their mission is to make medicines that help people live longer, healthier, and more active lives.

Industry

Pharmaceutical product wholesalers

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

1876

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