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60 Kong Account Manager Jobs Hiring Near You

Kong

Staff Solutions Engineer - Northeast

Boston, MA · On-site

... accounts. • Collaborate with support, product, and engineering teams to advocate for customer ... traffic management, and governance requirements. • Deliver demonstrations of Kong's API & AI ...

Kong Inc

Staff Solutions Engineer - New York

New York, NY · On-site

$200K - $260K/yr

Kong sits at the intersection of API management and AI connectivity, and you'll be the person who ... Ensure customer satisfaction across your assigned set of accounts. * Collaborate with support ...

Kong

WI · On-site

$220 - $320/hr

... manager inspection, forecasting, account prioritization, pipeline generation, and productivity ... Kong Inc., a leading developer of API and AI connectivity technologies, is building the ...

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Staff Solutions Engineer - Northeast

Kong

Boston, MA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Kong Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era. As a Staff Solutions Engineer, you will act as a trusted technical advisor, helping enterprises architect secure, scalable API ecosystems while navigating the transition into the agentic AI era.
Responsibilities:
• Support field sales in helping customers understand the value of the Kong API and AI connectivity platform.
• Conduct discovery conversations to understand customer requirements and map them to Kong solutions, from initial product reviews through to production.
• Support POCs throughout the entire evaluation process, owning technical validation and stakeholder alignment.
• Ensure customer satisfaction across your assigned set of accounts.
• Collaborate with support, product, and engineering teams to advocate for customer needs.
• Create technical documentation for DevOps, implementations, and services engagements.
• Lead and support API Management and AI Goverance evaluations, including scoping API/AI use cases, LLM traffic management, and governance requirements.
• Deliver demonstrations of Kong’s API & AI governance and agentic connectivity capabilities, including Model Context Protocol (MCP) governance, semantic caching, prompt guardrails, and shadow AI detection.
• Run API & AI-focused Technical Feasibility Workshops (TFWs) to validate Kong’s fit for modern and/or AI/agentic architectures.
• Own the technical strategy for complex, multi-stakeholder enterprise deals from qualification through close.
• Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy.
• Drive thought leadership by authoring technical blogs, hosting webinars, speaking at industry events and conferences such as AWS re:Invent, Google Next, API & AI summit, and regional events.
• Influence product direction by synthesizing customer feedback and market signals into actionable input for the product team.
• And any additional tasks required by manager.
Qualifications:
Required:
• 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company.
• Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders.
• Experience mentoring or coaching other SEs or technical team members.
• Experience with Docker, Kubernetes, and cloud-native platforms.
• Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS).
• Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required.
• Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance.
• Familiarity with Model Context Protocol (MCP) and agentic AI patterns.
• Solid understanding of cloud computing trends and open source business models.
• Strong listener and communicator — you can confidently lead discussions with engineers, architects, and executives.
• Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity.
Company:
Kong Inc. is the AI connectivity company building the layer AI needs to reach its full potential with AI governance from day one. Founded in 2017, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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