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60 Kohler Customer Service Representative Jobs Hiring Near You

KOHLER

Customer Service Supervisor

Kohler, WI · On-site

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI. * Observe customer ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI. * Observe customer ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI. * Observe customer ...

Kohler Co.

Customer Service Supervisor

Kohler, WI · On-site

Support recruitment, onboarding, training, and ongoing development for a team of approximately twenty-two remote and on-site Customer Service Representatives based in Kohler, WI. * Observe customer ...

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Kohler Jobs Information

What is it like to work at Kohler?

Kohler is a company that values innovation, quality, and customer satisfaction, fostering a culture of collaboration and continuous improvement. The company's global headquarters in Kohler, Wisconsin, features a unique work environment with a mix of traditional and modern architecture, including a 12-story tower and a 1,000-acre campus with walking trails and a lake. Working at Kohler may appeal to candidates who are passionate about creating exceptional experiences for customers and are interested in a company with a rich history and a commitment to sustainability and social responsibility.

What makes Kohler an attractive place to work?

Kohler is a leading global manufacturer of kitchen and bath products, as well as a provider of power systems and commercial furniture, with a long history of innovation and commitment to quality. The company offers a dynamic work environment that values collaboration, creativity, and employee growth, with opportunities for professional development and skill-building through training programs and mentorship. Joining Kohler provides a chance to contribute to the company's mission of enhancing the human experience through design and innovation, with a focus on sustainability, quality, and customer satisfaction.
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Infographic showing various Customer Service Representative job openings at Kohler in the United States as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Nights. Highlights an 100% Physical job distribution.

Associate Customer Service Representative B2C - $500 Sign on Bonus!

KOHLER

Kohler, WI • On-site

$16.25 - $22.25/hr

Full-time

Posted 8 days ago

Job description

Location:Remote- Kohler, WI  (must live within 150 miles of 53044 - Sheboygan, WI)

Training Class Start Date: September 14, 2026 

500 Sign on Bonus!

Opportunity

As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations.

Specific Responsibilities

Functional Skills

  • Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
  • Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
  • Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
  • Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
  • Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
  • Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
  • Read and understand technical publications, diagrams, and specification documents.
  • Excellent interpersonal and communication skills.
  • Track orders, provide availability, and other shipping information.
  • Up sell Kohler and Sterling products and accessories as appropriate.
  • Assist with implementing procedures to maximize up-time and phone coverage.
  • Track trends in product variations and report to engineering and quality as appropriate.
  • Participate in department initiatives as needed.
  • Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
  • Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.

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