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Infographic showing various Customer Success Manager job openings at Knowledge Services in the United States as of August 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Employee Relations Coordinator

Knowledge Services

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Overview

Knowledge Services is a workforce and technology solutions company that helps organizations manage complex staffing, compliance, and operational needs. We primarily serve government and public sector clients, along with select private organizations, through a combination of managed services, technology, and domain expertise. We are seeking an Employee Relations Coordinator. This role represents a unique opportunity to become a key member of an exciting and growing organization driven by a commitment to excellence, innovation, and a passion for Serving Those Who Serve Others.

The Employee Relations Coordinator is essential to the Workforce Management Team. This role is responsible for all aspects of client and employee service, including issue resolution, compliance, and overall workforce management delivery.

Responsibilities
  • Act as the main point of contact for the Client and our Employees working on-site.
  • Manage and conduct Employee relations, recognition, morale, and retention programs.
  • Ensure all Employees' weekly time is entered and collected.
  • Perform and deliver Employee performance/quality reviews.
  • Coordinate and deliver Employee new hire packets, onboarding process, orientation, and offboarding processes.
  • Enter candidate information into Knowledge Services software systems.
  • Facilitate, manage, and assist in resolving all Client and Employee-related issues.
  • Recommend solutions to any employment-related issues raised by Clients and Employees, as well as review processes on an ongoing basis to identify proactive ways to improve efficiencies.
  • Communicate proactively and regularly with Client and Employees.
  • Visit Client and Employees at Client locations in Indiana.
  • Develop and deliver monthly program/training updates to Employees.
  • Provide excellent customer service to both clients and Employees.
  • When onsite at a client, perform onsite safety evaluations, if applicable. Always report any unsafe work practices to Human Resources.
  • Maintains knowledge of all applicable leave and accommodation laws, including the FMLA, ADA, and state and local laws.
  • Decision-Making: Limited; escalates complex issues.
Qualifications
  • Must be professional and customer service oriented.
  • Ideal candidate will be proactive, organized, accurate, fast, and detail-oriented with strong interpersonal, planning, leadership, and time management skills.
  • Ability to identify and analyze problem situations and develop an effective course of action for resolution.
  • Must be a self-starter and able to perform in a fast-paced, self-managed environment.
  • Excellent verbal and written communication skills required.
  • Ability to interact with co-workers and management in a positive and cooperative manner.
  • Must have reliable transportation and be able to travel (drive) at least one (1) day a week.
  • Client-facing and strong relationship-building experience preferred.
  • Ability to maintain a high degree of confidentiality.
  • Willing to assist with various office projects.
  • Staffing & Recruiting Industry experience preferred.
  • Experience with Microsoft Office, with emphasis on Word, Excel, and PowerPoint.
  • Bachelor's Degree required.
Knowledge Services strives to offer a modern, professional environment that provides Team Members with an inviting, comfortable, and collaborative space to work, thereby maximizing their success.  At Knowledge Services, we prioritize creating an environment that supports our Team Members' success and personal well-being with a robust benefits package, some of which include:
  • Medical coverage, including employer match program for Health Savings Accounts (HSAs)
  • Generous 401 (k) retirement plan with employer match
  • Dependent Care Flexible Spending Account (DCFSA)
  • Employee Assistance Program (EAP) with unlimited usage and visits, and wellness program
  • Dental and Vision insurance
  • Company-sponsored life insurance, with options for additional coverage
  • Short- and Long-Term Disability (STD and LTD) benefits
  • Pet insurance
  • Maternity, Paternity, and Military benefits
  • Baby on Board program
  • Paid Time Off package
  • Company Anniversary Bonus program
  • Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
  • A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, cafe, auditorium, private Mother's room, and more
 Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.  We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.  As such, Knowledge Services is committed to providing opportunities for growth in our company, in each Team Member, and in our relationships.  We believe titles do not define a person but provide a framework to each person's endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Veterans, military families, and people with disabilities are encouraged to apply. Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.Employment Type: OTHER

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