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KnowBe4

20 Knowbe4 Technical Support Representative Jobs Hiring Near You

KnowBe4

Strategic Account Director (Hybrid)

New York, NY · On-site +1

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more ... Support in the renewal process where there is an opportunity to grow the account. * Work with those ...

KnowBe4

Snr. Enterprise Project Manager

Clearwater, FL · On-site

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more ... Support M&A integration analysis and technical integration efforts as needed Minimum Qualifications:

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KnowBe4 Jobs Information

Does KnowBe4 pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at KnowBe4?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at KnowBe4?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at KnowBe4 feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at KnowBe4 get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

Is it stressful to work at KnowBe4?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people at KnowBe4 enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and February 2026.

Do people at KnowBe4 recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get enough training when they start at KnowBe4?

Most people got enough training when they started.
100% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people get support to advance at KnowBe4?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and March 2026.

Do people think KnowBe4’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers feel well informed about how KnowBe4 is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and March 2026.
What other companies are hiring for Technical Support Representative jobs?
What are the most popular jobs at Knowbe4?
What are the most popular categories at Knowbe4?
Infographic showing various Technical Support Representative job openings at Knowbe4 in the United States as of August 2026, with employment types broken down into 10% Internship, and 90% Full Time. Highlights an 37% Physical, 22% Hybrid, and 41% Remote job distribution.

Sales Engineer (LATAM) (Hybrid)

KnowBe4

Clearwater, FL • On-site, Remote

Full-time

Posted 18 days ago

KnowBe4 rating

8.4

Company rating: 8.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

11th of 116 rated security

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
The Opportunity
As a Sales Engineer supporting the LATAM region, you'll be the trusted expert who bridges the gap between what prospects need and what our product delivers-turning technical features into clear business value during every sales conversation. Partnering closely with Account Executives dedicated to Latin America, you'll support the end-to-end sales process: conducting engaging product demonstrations in Spanish, addressing technical questions, leading proof-of-value engagements, and helping regional customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that drives growth across LATAM.
What You'll Do
  • Product Demonstrations: Support sales reps in clear, engaging product demonstrations in Spanish, assisting them in showcasing our platform's features and capabilities to regional stakeholders.
  • Technical Support: Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward.
  • Proof of Value Execution: Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact.
  • Customer Discovery: Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively.
  • Problem Resolution: Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses.
  • Sales Collaboration: Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market.
  • Continuous Learning: Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time.

What You'll Bring
You're the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed in a fast-growing market.
  • Language Proficiency: Native or full professional fluency in Spanish and English (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages.
  • Presales Experience: 1+ years of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities.
  • Technical Foundation: Strong technical foundation in cybersecurity or related fields-you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM.
  • Communication Skills: Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences-you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to.
  • Organization & Ownership: Natural organization and follow-through-you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates.
  • Collaborative Mindset: Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success.
  • Growth Orientation: You're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies.

Bonus Points If You Have:
  • Fluency or working knowledge of Portuguese (in addition to Spanish and English) to further support regional expansion.
  • Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America.
  • Familiarity with security awareness training, phishing simulation, or compliance management concepts.
  • Experience with mail environments, Active Directory, or common IT infrastructure.

Why You'll Love It Here
  • Career Launch Pad: You'll build a strong foundation in technical sales within a high-growth region, with a clear path for advancement-many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here.
  • Skill Development: Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth.
  • Hybrid Flexibility: 3-day in-office environment that balances time with your sales team for collaboration and deal strategy, while supporting the flexibility you need to manage customer calls and demonstrations across LATAM time zones effectively.
  • Customer Impact: Work directly with organizations across Latin America solving real security challenges; you'll see firsthand how your technical expertise helps customers protect their people and makes deals happen.
  • Collaborative Culture: Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together.

Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.

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About KnowBe4

Sourced by ZipRecruiter

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Industry

Technology, communication and media

Company size

1,001 - 5,000 Employees

Headquarters location

Clearwater, FL, US

Year founded

2010

Social media

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