Job Summary:
Keysight Technologies is a leading provider of technology innovation, delivering solutions in various markets including communications and automotive. They are seeking an Expert Technical Support Application Engineer to provide post-sales support for their Network Test Solutions, collaborating with customers and internal teams to address complex networking challenges.
Responsibilities:
• Provide post-sales phone, email, and occasional onsite support for Keysight Network Test Solutions customers in the Americas.
• Assist customers with operation and configuration of Keysight hardware/software and automated test execution, with emphasis on Layer 2–3 products.
• Accurately log, track, and maintain customer service requests.
• Meet customer satisfaction targets and support metrics/SLAs.
• Work effectively with worldwide support and engineering teams.
• Deliver training for colleagues and sales teams as needed.
Qualifications:
Required:
• S. or M.S. in Computer Science/Information Technology, or similar engineering fields
• Prior customer support experience.
• Strong hands-on experience with Layer 2–3 protocols and troubleshooting in customer-facing environments.
• 8–12 years of related experience in automation and network testing.
• Excellent English communication skills (written and verbal).
• Automation/programming skills (e.g., TCL, C, Python, REST, Robot Framework) and eagerness to learn new APIs.
• Linux CLI debugging experience (permissions, file system, logging, networking).
Preferred:
• Network certification (CCNP/CCIE or equivalent).
• Experience deploying and troubleshooting virtualized environments (VMware, AWS, Azure, OpenStack, KVM).
• Knowledge of clustering/containers (Docker, Kubernetes, Docker Compose).
• Experience with community tools such as OpenIxia, OTGen CLI, Snappi/GoSnappi, sonic-mgmt, or similar GitHub-based tooling.
• Understanding of Open Traffic Generator concepts and API models.
• Experience designing and maintaining Python-based test automation using Robot Framework or other modern automation infrastructure.
• Good understanding of version control systems (e.g., Git).
Company:
Keysight Technologies is an electronic measurement company. Founded in 1939, the company is headquartered in Santa Rosa, USA, with a team of 10001+ employees. The company is currently Late Stage.