20 Kendra Scott Customer Service Representative Jobs Hiring Near You

About Kendra Scott 

About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture. 

 
Position Overview 

Join our Marketing team and play a pivotal role in shaping Kendra Scott's customer-facing digital presence! As Senior Director of Social Media, you will be responsible for developing and executing strategic initiatives and campaigns that generate excitement, brand engagement and awareness and drive revenue. This role demands a highly collaborative approach and data driven approach, working across departments to craft a competitive and cohesive social media strategy that aligns with company objectives and leverages key promotional moments and product  launches. You will lead social strategy across multiple brand platforms, help define the Kendra Scott brand aesthetic, be a key contributor for brand messaging strategy and leadership partner to the VP of Brand Marketing to ensure clear communication and internal company awareness.   

Responsibilities: 
STRATEGY: 

• Lead the evolution of our comprehensive social media strategy across all current and emerging platforms, ensuring alignment with overall marketing and business objectives. 

• Develop and implement data-driven strategies to significantly grow follower counts, increase engagement rates, elevate brand perception, and drive brand awareness across all social channels. 

• Continuously identify and champion innovative social media concepts and ideas for exploration and implementation across various platforms to maintain a cutting-edge presence. 

• Forge strong collaborative relationships with cross-functional teams (Marketing, Creative, Merchandising, Retail, Ecommerce) to ensure seamless integration of social media strategy into broader campaign and launch plans for maximum impact and alignment. 

• Leverage deep social media expertise to conceptualize and execute engaging, buzz-worthy, and awareness-driving activations that effectively support marketing campaigns and product launches. 

• Own and strategically manage relationships with external social media agency partners, ensuring effective implementation and continuous improvement of our social playbook and performance. 

CONTENT:  

• Collaborate closely with the creative team to ensure all social media content aligns with the brand's visual identity, tone of voice, and overall brand narrative, while also being optimized for each specific platform. 

• Proactively influence seasonal creative briefs to guarantee that social media-first content is a central and integral component of overarching campaign themes and strategies. 

• Oversee the development and execution of the seasonal social media content calendar managed by the social media team, ensuring timely and relevant content delivery. 

INFLUENCERS / TALENT/ CREATORS:  

• Define and lead the overarching influencer marketing strategy, overseeing all relationships with influencer agencies and individual creators. 

• Establish a rigorous process for vetting potential influencer partners, identifying both established and emerging talent that aligns with our brand values and target audience. 

• Partner strategically with the paid media team, maintaining awareness of and influencing their seasonal plans to ensure cohesive influencer and affiliate marketing efforts. 

• Directly manage and collaborate with macro and micro-influencers on paid programs to achieve key objectives, including:  

• Driving significant brand awareness  

• Effectively communicating information about product launches and collaborations. 

• Generating high levels of engagement and attracting new followers and brand advocates. 

• Elevating consumer brand perception through compelling content created for both paid campaigns and organic brand usage. 

• Provide Tier 1 talent and brand collaboration partners with clear and concise key messages, visual guidelines, and content frameworks to ensure their social media content accurately reflects the brand voice  

REPORTING: 

• Establish, track, and comprehensively report on KPIs across all paid and organic social media tactics, providing detailed insights on a per-platform and per-campaign basis. 

• Develop and present actionable insights and strategic next steps based on performance data to optimize future campaigns and strategies. 

• Conduct thorough A/B testing, competitive analysis, and social listening to identify emerging trends, understand consumer needs and gaps, and inform strategic decision-making. 

4614743>MANAGEMENT:  

• Manage and develop team of Social Media Strategy Manager, Influencer Marketing Lead and Content Creators  

 
Our ideal Candidate will have 

• 10+ years experience in a social media or relevant roles, ideally in a fashion/e-commerce retail environment  

• Creative and resourceful thinker with ability to problem solve with an analytical approach  

• Ability to think big picture, be a self-starter and own projects from start to finish 

• Passion, In-depth knowledge, understanding and experience with all social media platforms  

• Demonstrated success building communities in the social space  

• Strong visual eye and copy skills to partner with creative  

• Pre-existing relationships with social media platforms, potential partners/influencers, agencies, designers and photographers a plus  

• Experience with reporting and analytics tools  

• Must be able to adapt with changing priorities, possess outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines  

• Solutions first mindset with willingness to explore and roll-up sleeves to ensure team success  

• Strong presentation, communication, writing and collaboration skills   

• Team driven attitude and passion for learning  

• Strategic thinker with excellent time and project management skills 

• Passion for the brand and its core values: Family, Fashion, Philanthropy 

We are an equal opportunity employer and value diversity at our company.